Hermes - No issues and good service with resolving problems
Ive read the poor reviews on here about Hermes and dont think they are fully fair. I was worried when I first started using them for my business after reading the reviews on here but costs matter. I have used them about 6 months and I send out about 20 parcels a week with them and only had 1 issue with delivery very early on. They actually delivered to the wrong address, after contacting there customer service, they got back to me quickly, the area manager tracked down the courier, re arranged delivery and problem solved..My customer was impressed in how quickly it was sorted. To be fair, companies do make mistakes but its how quickly they resolve them which is very important and they proved themselves with this particular issue. Ive given them 4 stars as they have just increased there prices in January.