Just had some goods sent to me by this company, smashed beyond use, clearly intentional.
Couriers like this company deserve to go bust. Sadly they continue to operate as management clearly don't care about the massive negative attitude of their staff, the loathing they have of customers, the immense negative image this company has.
I now ASK online retailers which company they use. If its Herpes, I ask them to use another courier and if they won't then I tell them I will buy elsewhere because of the courier they have chosen. If others act the same way either they will lose business and be forced to improve or go under.