I have used My Hermes for collecting and delivering to my customers, a small business, items are electronics, not easily breakable with the packaging. However not only does Hermes not pick up on the day requested, they pick up whenever they like, when it suits them, with excuses all the time. 5 times I've had this. Never been compensated for having to stay at a place all day waiting for collection! Even at managerial level it's a complete JOKE!! Now when they do eventually deliver (often making my customers wait up to 14days), tarnishing my reputation, the items somehow were either, smashed or opened. Anyways, I have been a customer from firms using my hermes as a delivery, YES you guessed it!!! They also deliver whenever they like! They make you wait however long is suitable for them! AND when it does arrive DAMAGED or OPENED!
NEVER ever will I use them! Sadly they have become popular with online retailers! I really think they ought to be investigated!