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I am writing as a customer on the recieving end of there terrible service.. I bought an item from a well known auction site.. The seller uses my hermes for delivery.. When i buy anything again if they use this courier servicei will not purchase the item .... I was sat in my house waiting for delivery when i heard the letterbox go. I picked up the parcel from the doormat and realised it was empty and the parcel was open at this i noticed the delivery driver quickly drive off before i had chance to flag him down so i contacted the myhermes direct who told me i had just signed for the parcel.. I could not believe what i was hearing.. I stated that i had not signed for anything and would like to see this signature.. Which they did,, it was just a roughly squiggled s.. So people be warned if the delivery driver takes a fancy to your item or it gets lost they just fake a signature.. I have reported this and all relevant evidance to trading standards..... DO NOT HAVE ANYTHING TO DO WITH COMPANY.....