Have had experiences of this company twice in the last few weeks. Placed order from Zavvi who I have ordered from many times in the past. According to the Hermes website they had tried to deliver my package on numerous occasions even though on at least two of the days someone was in all day! Never once had I had a card through my door so this was a blatant lie. Eventually website said my order had been carded 3 times when I hadn't had a single one...and then returned to sender. There's no way of contacting Hermes direct...all you get is a recorded message saying you have to contact the retailer.
A few days ago I placed an order on Music Magpie and was told my package would be collected by them free of charge the next day. No-one turned up even though someone was in all day and when contacting Music Magpie I was told the courier had been contacted and they would investigate the matter. Surprise, surprise...the courier they were using was Hermes !
It is surprising the number of retailers that use these jokers.....they are going to lose a lot of companies a lot of business. If you can avoid them, avoid them at all costs....like many people have said on here if I could leave zero stars I would !
I don't suppose Hermes actually read any of these comments anyway, like some retailers do, so I don't expect a reply or an explanation of why they are so crap !