I bought some clothing from JD Sports totalling £165, the delivery was handled by MyHermes, I believe ?! After a week I was still waiting for delivery so decided to track my parcel to find this info.
20/05/2013 10:51 Delivered to Letterbox 20/05/2013 07:52 Courier Received 20/05/2013 04:14 Out For Delivery 17/05/2013 20:35 Courier to Re-attempt 14/05/2013 10:14 Not Delivered - Postcode error 14/05/2013 10:09 Courier Received 14/05/2013 04:22 Out For Delivery To Courier 13/05/2013 22:45 Processed at Depot 13/05/2013 21:49 Receipt at Depot 12/05/2013 23:00 Receipt at Hub
There was no parcel at my "letterbox" or card on the 20th to tell me the delivery was made. I emailed the courier company and waited 3 days for a response, during this time I contacted JD customer service who then emailed the courier company to be told the parcel was delivered to a neighbours house but the house number they stated was empty and has been for 2 months. So I emailed MyHermes to ask for full investigation into where my goods had gone and who had them to be told the following.
"We are sincerely sorry for any frustration caused. Unfortunately you have emailed MyHermes, we are a brand within the Hermes Company, who the parcel is being sent with. We are unable to look into this delivery as it is not an order booked through myhermes.co.uk. We at MyHermes deal with parcels sent from private individuals to other private individuals (C2C).
Your order is from JDS and is being delivered by Hermes couriers. The Hermes contract is with the retail company and as the retailer you have ordered from does not outsource their customer services to Hermes they are unable to discuss the delivery with you directly. You will need to contact the retailer directly and they will be able to assist you. If necessary they will contact Hermes on your behalf to resolve any issues.
Please contact the retailer you have ordered from and their customer service team will be able to assist you."