I used myHermes for the first time this month.They took ten days to deliver the item and after unwrapping the very well packaged metal car part,a bootlid,I found that it was very badly damaged.The part had been photographed before being consigned to myHermes and was in an excellent condition.I rally needed this item and had searched long and hard for an example that was the correct colour and in this condition. It would appear that the item had been dropped quite heavilly, as the corner of the lid was actually bent round and there was a heavy dent,as if it had been struck with a crowbar. To add insult to injury,I found that I could not contact myHermes through email.Rather,I have had to leave my details with them and wait for them to get back to me.Something which has not yet happened. I wish I'd known how unprofessional this postal provider was before using them.Looking on the internet,few people have a good word to say about them-although if you read their own customer feedback,you would come to the conclusion that they were superb. To conclude,I feel like I have been mugged by myHermes, and would avoid them in the future, unless sending 'unbreakable' items like clothing.