Used them to send a glass vase, fully wrapped and packed it and labelled it as fragile. This was received by my client completely smashed! Their response simply 'glass is on our excluded list'. I find this a complete cop out. They are totally incompetent and their whole system is flawed. At no time during the registering of a package do you get informed of this 'excuse list' (as I am calling it), their should be a pop-up box that informs you. If this had happened I would have thought twice about using them. I will not ever use them again!