Myhermes reviewed by

Ashford, GB

9 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

AVOID AT ALL COSTS, SMASHED A PARCEL TO PIECES AND WILL NOT COMPENSATE!

I sold a 30 piece dinner service on eBay and made the terrible mistake of using myHermes to send it from Kent to Glasgow. Each piece was treble wrapped in thick packing paper and then bubble wrap, then balls of more bubble wrap packed into all the gaps. The thick cardboard box was sealed with packing tape and the red and white fragile tape. The seller received the box but informed me that 22 pieces has been smashed to pieces and the box was badly dented and torn. Someone had clearly stood on or kicked the box. I emailed and called myHermes and although the operator wasn't rude he didn't really know what to do and just said that someone will call me. Nobody called but I got an email saying that my item was classed as ceramic so I was not covered under their compensation scheme. When you order a parcel pick up, the drop down menu that you have to select whats in the parcel is very vague so the only option i had was 'home and garden'. Maybe as their exclusion list is so long they need to be more specific so if i had selected 'dinner service' they could have not accepted the parcel. So I had to refund the seller and I have no dinner service so am £115 out of pocket. Absolutely disgraceful and I will NEVER use these people again and I cannot stress how strongly YOU should not use them either. They are cheaper than Royal Mail but now I know the reason why!!!
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