Atrocious, and I suspect thieves, too (no proof, sadly)
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I recently sent some equipment to a buyer. The equipment was worth over £1000.00. Unfortunately the buyer was not home. He got a card through the door that said "parcel left by black bin" His bins were beside the road, which means if the driver really did leave the parcel by the bins, it was dumped out by the road-side. Like a fool I only insured the parcel for £100.00 due to the extortionate cost of insuring against problems (it always bemuses me that I have to pay insurance to protect me against *their* incompetent delivery drivers). So, I'm now £900.00 out of pocket. No one has any idea where the parcel has gone. The customer says his road is extremely quiet, so he doubts very much that someone took the parcel. That leaves only one other option.......We'll probably never know the truth. But I do know I'll never use Hermes again, and will insist anyone I deal with never sends anything via Hermes.