Dreadfull company. I posted out a t-set which I had sold on ebay. each item was carefully wrapped in bubble wrap and then padded into the box with more bubble wrap and packing paper, box was marked fragile. My item was delivered in bits it had been totally trashed. I had to re-inburse the buyer the full cost. I contacted Hermes for a refund and was told that my item was not covered for compensation !! Basically anything other than clothes, shoes and books are NOT covered !! I was sent a standard email saying that thier conveyor belt must have broken my item !! BEWARE check your item is covered !!! terrible customer service !! All you get is the same email they send out to everyone ! POOR POOR POOR !!!!!!!!!!!!!