First I get an email from myhermes..it just says 'Dear Mr' and that's it. So they don’t appear even to know who they are writing to. I had no idea who the person was that sent the item, never heard of the sender's name in the Email, and when you try and find out more you are told they are not allowed to tell you! Then, there's the link tracking number. The first time I followed this only to find the parcel did not exist. Then after two days when I was able to use the link I found out the parcel had been collected. Not by me it wasn't so who collected it? So conclusion. Someone sent me a parcel, never knew what it was or where it went. Needless to say Emails from this company will be deleted in the future. Nightmare!