Disgraceful - avoid at all costs
I sold a few items on eBay and used Hermes (without looking at ay reviews). First few times were fine. But then the most expensive item was "lost" somewhere between being picked up from the local shop and going out for delivery to the customer. I eventually called to chase and with no apology, reason, or anything coming close to empathy, I was told they didn't know where it was and to submit a compensation form. 28 day term, which comes up soon. Not holding my breath. Now I have just found out that an item sent at the same time (returning a product to a retailer) has also not been received. To be fair to MyHermes their website says delivered but, given previous, why would I believe that? Have tried calling (18mins on hold then "we can't help you over the phone", 20mins waiting on webchat then "no advisors available", sent email, posted on Facebook. Heard nothing. I repeat, AVOID AT ALL COSTS.