We sent a parcel 2 months ago. We paid extra so that a signature was obtained. Apart from the fact that it took 10 days to deliver (it was at the delivery depot for 5 days!!) they left it badly damaged in our customer's shed. No signature was obtained, the driver just wrote "SHED" where the signature was supposed to be.
I e-mailed them but got no response after 3 days, so I e-mailed again. Still no response now and it was a week since my first message. So I had to call them on their expensive 0871 number. I spent 40 minutes on hold before I spoke to anyone!
It took a further 2 days before I was e-mailed a form that would decide if they would do me the honour of sending me a claims form. That came another 2 days later....
I filled it in and sent it back by e-mail. I get another e-mail asking me to send the form which I had already done. So I sent it again. Six weeks later and I still have not had any compensation. I don't get any replies to e-mail queries and I will not spend another 40 minutes on hold to a number that costs 10p per minute.
Totally hopeless. It may be cheap but it is not good value for money.
To reply as a company, please log in to your business account.