Absolutely RUBBISH service. Avoid!
My delivery was supposed to arrive on 1st Nov. No one ever knocked on my door, despite me being home all day and NO CARD was posted through the letterbox, yet Hermes claim they tried to deliver twice that day to my address. Liars, total and utter liars. 7 days later I still do not have my parcel. It now transpires they have "lost" my item. That's £150 worth of camera, lost. Not even a courtesy email or call. Absolutely disgusting service. Never use Hermes!