I sent a parcel to my customer and instead of delivering the parcel to her, they put it in the recycling refuse bin and then failed to tell her where it was so of course the binmen came and took the bin complete with parcel! What stupid dimwit would put a parcel in a dustbin and then forget to tell the customer! My Hermes that's who! Since I was contacted by the customer I chased My Hermes and tried to locate the parcel I was promised an answer to my questions within 24hours I am still waiting and that was 5 days ago! I have since managed to contact them via their Facebook page which is full of very unhappy customers all with similar concerns. I had to refund my customer and now I am out of pocket and trying to get someone to send me a claim form is nearly impossible. Use My Hermes at your peril!
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