My package was left out on the garden path in the pouring rain. It was supposed to be signed for but the driver must have forged it because I certainly didn't sign for it. There was not even a card put through the door so I discovered it quite by chance, completely sodden.
Emailed MyHermes to complain and an automated response promised a reply within 24 hours. That was two weeks ago - no reply received.
All I can say is on this occasion they provided the best service I've had from any courier for quite some time. I bought two items from an eBay seller who wanted me to arrange a courier to collect them. It turned out MyHermes had a ParcelShop close to where he lived and he was happy to drop them off so I chose to use them. Arranging collection from the ParcelShop was clear and simple via the website, even though I was doing it for the first time. The price was competitive, possibly even the cheapest, although I can't remember that for sure. Emailing the address labels went without a hitch and the parcels were collected the same day the seller dropped them off. Online tracking was helpful and reassuring and they arrived mid-morning 48hrs later, as predicted. The best part was that the parcels, which contained some quite valuable and fragile items, were completely undamaged and the delivery man was polite, friendly and happy!! How often does that happen!!?? Virtually never in my experience! I mentioned this to him and he said he was just grateful to have a job in difficult economic times. How refreshing to come across this kind of positive attitude rather the sullen disdain and arrogance that too often accompany the arrival of one's worryingly battered looking packages! Clearly, from the large number of negative reviews on here MyHermes don't get it right all the time but I felt it was important to also acknowledge a positive experience when it does happen and give credit where credit's due. On this occasion at least MyHermes did a really great job for me. So, well done them!!
i ordered a large item from ebay and it was delivered late bite my hermes who abandoned it on my doorstep in plain view of a main road with out any note to say it was there.I discovered it by chance when I arrived home late .on complaining to my hermes I was told in a word my complaint would only be taken in to consideration if the sender complained I pointed out that the buyer pays for the service through eBay so could they please deal with the complaint they said they would call me back to fob me of . They still haven't yet don't trust this company and pass the word its the only way they will get the message and change .
Their staff deliver parcels to a DUSTBIN and I have had 3 lots of new items collected as refuse because the delivery occured while I was out on refuse collection day. They do not permit the General Public to complain - we have to "know" which company despatched the goods. I spend half my life online shopping, I only know months later when the goods do not arrive. Hermes courier's don't even leave a slip of paper with their phone number on for us to call back, just a note "left in dustbin". No id for which company the packages are from. I now check when I order which courier the company uses, and if they use Hermes, I cancel my order. So far they have turned £500 of goods directly into landfill. I got replacements from the senders, but this is ridiculous.
I bought something from e-bay. After it failed to turn up I contacted the seller. He informed me it had been sent and signed for days ago. After checking nobody else had taken it in I got back in touch and he said he'd check with Myhermes. They assured him it had been left 'In an outbuilding' but hadn't been signed for. An hour latter some bloke turns up in a beaten up car and delivers my parcel. Someone along the chain was not completely truthful were they. A bunch of incompetent fools. DO NOT USE THEM.
I bought bits off m and m direct. And would be delivered within 7 working days. I return home late at night from a day out. To find my parcel had been left outside my front door. When I go up to my flat my parcel is not there! I am extremely peed off because of this and it isn't the first time that they have left parcels outside but luckily I received them. This one has been taken.
Purchased a coat from e-bay at a cost of £75.00. After 10 days contacted seller to be told it was delivered and signed for on 28/03/2014. Strange because there's nothing here or with anyone else I know locally. I've now found that because it is registered as delivered and signed for I can't make a claim with anyone so I am now £75 out of pocket. I'm not happy!
Of all the incompetent delivery companies I've had to endure in my lifetime myhermes is the worst. They have yet to deliver a single parcel successfully to my address, despite there being a big door number and the road name being well marked. The latest delivery which I was expecting today has apparently been delivered to a "secure location", which I'm told is "behind the bin", firstly, that is not a secure location and secondly it's certainly not behind my bin, or the neighbour's. If you're going to use self-employed couriers then perhaps a simple literacy and numeracy test to check they can read door numbers and road names wouldn't go amiss?
I ordered a pair of trainers and this so called delivery service was supposed to deliver it to me and working 5 working days. I thought I may have seen someone outside my house carrying a parcel through the door window and so I rushed to the door and opened it but the figure Seemed to have disappeared without 10 seconds- no knock no doorbell rung no note left! I checked my hermes tracking service and it says the parcel has been delivered with signature recieved from customer??! WHAT THE F@u&!!! This stupid scam of a company have their courriers frauding people's signature as from research I can see I am clearly not the only one! and you can't get through to them through email telephone nothing! I won't give up on trying to get my money back and warning people about their terrible service in order to save peoples frustrations and time on this fraud scam pathetic delivery service .
Now, i can not be more pissed off with a service than right now. i took day off but no one rang my door, online it showed that courier been at 2pm ( bullsh£&@) and will re-attempt next day no card or anything left. Next day i went work but as courier was instructed to contact my neighbour( who was home all day ) in my absence i was hoping that i will get my delivery. Yet again i was following it online. 4 pm i got home and online status still said Out For Delivery, 5pm it changed to courier to reattempt and time stamp of 1pm. I went to my neighbour who confirmed that she was at home all day and would hear the door. Yet again NO CARD LEFT. When i contacted hermes they said they cant give me contacts of courier as supplier i got goods from DIDNT EXTEND CUSTOMER SERVICE TO THEM and i should contact supplier directly, which i did. It has now been over a week and frankly i do not understand how a company like this can still operate if couriers blatantly lie about delivering parcels. I understand thats just local people who just making extra money but for f£&@ sake this a p£&@ take. If u cant deliver parcel why go and call yourself a courier. Hermes needs a serious review for staff and quality of service
Hermes are fast, stress free, cheap and get the job done well. No complaints, excellent service. Even better now with less than 1kg option. I will never use the arroagnt, expensive and carefree attitude of Royal Mail again and it doesn't get lost unlike Royal Mail!!!!. 5*. Thank you myhermes. Fully recommend.
Hermes is a hit or miss! I have sent plenty of parcels and 98% have been received without problems. Two items were damaged (something had been dropped onto them) but I got paid out by Hermes through their compensation.
I always pay for a signature. If they can not provide with a copy of the signature & name (like Royal Mail tracking do), then you can demand a refund on postage costs at least.
You need to be aware of their terms & conditions, as they work strictly within them, but so can you to demand refunds for the service they fail to provide - again use their terms & conditions of failed service against them in your claims.
Otherwise, for small non-important items they are good. For any fragile items DO NOT USE, as I have tried to package glass vases with bubble wrap & peanuts and still ended broken. Now for high fragile items I use UPS.
ordered an item from a retailer on the standard delivery (3-5 working days) ordered on a Friday and my parcel can the following Tuesday. i was worried with the sheer amount of negative reviews but the service was fast and friendly. i hope the company keeps this type of service up as i will most likely use them again in the near future.
Hermes are not interested in customer satisfaction at all, Myself and another family member were both delivered a package of broken glass and badly damaged photo frames. My daughter contacted Hermes and asked about a possible refund due to the breakages which happened whilst in Hermes possesion, and was told that a refund would not be possible. My family, all contacts on my Facebook, their facebook, infact anyone we all know will all be told about this poor customer relations company. Do not use this company unless you want a company that doesnt care about what state your items are in when delivered. Hermes thanks for upsetting your past customers, you wont be having my business anymore.