Didnt collect on the day i had requested, when they did come i hadnt printed a label off so asked if they could wait 2 mins whilst i did, driver said he couldnt. Called later in the day to rearrange collection but said they couldnt same day and it would have to be tomorrow - next day surprise surprise still waiting for them to pick it up. Customer service unapologetic andgive no reasons for delay and no refund/ incentive offered. Will never use this service again would have rather paid a bit more and sent by royal mail!
You can cancel on the day you order. You can't cancel the day after, when they fail to collect. Absolute rubbish company.
Customer service just out and out lie to you. "Live" help took almost 20 minutes to connect, then the oh so unhelpful Alice treats you like dirt and lies.
I won't be using them ever again.
I sold a few items on eBay and used Hermes (without looking at ay reviews). First few times were fine. But then the most expensive item was "lost" somewhere between being picked up from the local shop and going out for delivery to the customer. I eventually called to chase and with no apology, reason, or anything coming close to empathy, I was told they didn't know where it was and to submit a compensation form. 28 day term, which comes up soon. Not holding my breath. Now I have just found out that an item sent at the same time (returning a product to a retailer) has also not been received. To be fair to MyHermes their website says delivered but, given previous, why would I believe that? Have tried calling (18mins on hold then "we can't help you over the phone", 20mins waiting on webchat then "no advisors available", sent email, posted on Facebook. Heard nothing. I repeat, AVOID AT ALL COSTS.
I've only used, sorry tried to use MyHerms once and my parcel has not been delivered. The customer service is of no service and DO NOT reply or help.
I'm now out of pocket and having to refund and compensate my customer who I've now let down.
I've informed MyHerms, because they do not reply to messages, I'll be pursuing a claim for my losses through the county courts.
I've been in the transport and parcel industry most of my working life (41 years) and I've never used or rated a company so poorly.
I can only recommend you NEVER use MyHerms to collect or deliver for you.
I used Hermes four times and although their deliveries were usually late the goods arrived eventually. The last time I arranged for a parcel to be collected from our Business premises the courier arrived and said she didn't have room in her vehicle for it, she would come back later when she had made some deliveries and had room. She didn't return. I called Parcel2Go, the agency who made the booking and took the payment, they said they couldn't act until three days had passed. Two weeks passed with P2G saying that it wasn't their problem and Hermes said that they couldn't discuss it because I had booked through a 3 party. No courier ever arrived and I had to book again, this time with City Link who came the following morning at 08:02 and the parcel was delivered the next morning before 9am.
Our business uses a self-storage facility locally as an overflow warehouse and in talking to the manager there I was told that Hermes used to be customers. I saw a video of the loading bay when Hermes couriers were handling customer's packages they were thrown around, kicked and generally mishandled including being left outside in the rain The couriers vehicles were private cars stuffed full of packages. in one scene a woman manages to slam a side door shut with two soft packages hanging out. When the car reaches the gate and the courier gets out to key in an exit code she sees the packages jammed in the door and pulls one out without opening the door, you can see the package rip open, she looks at the contents and slings the damaged item over onto the passenger seat, she then opens the back door and about ten items fall out onto the soaking road.
Watching this performance and then being told that the couriers get paid 30p for each delivery which has to cover wages, fuel and car use, I can understand why so many deliveries go wrong. I will never use Hermes again and have written to P2G saying that I think they are disreputable for using Hermes, I have a strange feeling that these two companies may have more of a relationship than they are prepared to admit.
Suze Woodley found this review useful
Courier didn't show up for the collection on Monday. "Email" sent via online help system got no response - I now suspect it was never actually sent. I object to their expensive 0871 number so called switchboard, who refused to connect me. Sent another email demanding a refund and got a "we are investigating" response. I was about to use a different company when a MyHermes courier arrived with no warning late Friday and with a vague explanation about the usual guy being ill on Monday. I decided to let him have the parcel and it all went very smoothly from then on but it makes me wary of using the in the future.
4th time now I have had an issue with Hermes. Late deliveries and false claims of items being delivered to letterbox even though the item I ordered was too big for my letterbox. This time my order has apparently been delivered to my garage.. My non existent garage since I don't even have one. Checked bins, neighbours, neighbours garage and nothing! Absolutely disgraceful company.
Suze Woodley found this review useful
Waited 3 days for collection still no ones been.Phoned company who have on system courier could not gain access, what a joke I live on main street plenty of parking and none restricted. This company are cheap but they would be they don't turn up.One other thing when I went on my order page it tells me they've been picked up and are in transit.Also their direct no is. 01133976400
Christine Smith found this review useful
They will either damage or lose your parcel. Customer services is an absolute joke. They are rude, abusive and useless. If you have encountered a problem just fill in the claim form then wait the 28 working days (what a joke) then instead of wasting your money on expensive phone calls just go to the small claims court. The £25 fee is probably cheaper than the phone calls. You get the court costs back and if they still don't pay then £100 will enforce it (you get those costs back) and once the bailiffs are involved....well you know the rest. While I have been waiting I have found that contacting sellers on ebay informing them of my experience is very therapeutic. I do not lie to them or give them my opinion I just state the facts. I aim for a minimum of 60 a week. for every power seller who stops using them will cost them would probably cost them around maybe £300 per week and word will get about so my £34.99 has so far cost them thousands. Hope the info helps
On the face of it a very cheap courier delivery company BUT there are downsides!!
Their business model is built on a franchised courier delivery - the couriers get paid per parcel delivery & you would think that makes them keen to collect & deliver first time BUT they do not always collect & as they are keen to deliver first time this does mean parcels are left in inappropriate places and redeliver not always attempted.
My Hermes have updated their website & IT IS RUBBISH, the old style was much easier to navigate. Now we cannot see parcel tracking we have to phone & that is eventually after drilling down their site to find a phone number THEN THEY CHARGE YOU 10p A MINUTE & keep you holding on a queuing system. So you use what you have saved on te parcel rate handing on the phone & then get an operator who seems intent on keeping you on the phone as long as possible without giving you a simple answer.
EBAY SELLERS BEWARE even when MyHermes give you a parcel tracking number on the phone the tracking does not show any customer or address details so the tracking could be for anywhere & IT IS NOT SUFFICIENT PROOF OF DELIVERY for Ebay - they need to link the tracking to a buyers name & address!!
MyHermes Customer Service is poor, they do not reply to emails in their published timeframe & try making a claim for non-delivery, they send you the wrong claim form & never send you the correct one.
Saying that the vast majority of the parcels get delivered, it is just when there is a problem they are appalling at dealing with it.
If you are going to use MyHermes pay with a credit card or preferrably Paypal you then have some redress if MyHermes do not provide the service they have contracted to!!
I have been waiting over a month for their sales people to talk to me about an account and their returns service - they tell me they are too busy to talk to me and someone will call when not so busy - cavalier attitude to customers!!
As of today until they sort their IT system and tracking out, and their customer service WE HAVE STOPPED USING THEM!!
Absolutely appalled by the delivery! Ordered from m&m direct so thought I would have respectable delivery... NO! I had my parcel (my Hermes wouldn't have known what it was) THROWN 21 foot over my back gate, hit my back door (almost smashing the glass) & land with an almighty bang on the floor! They didn't even try my front door. Disgusting delivery & wouldn't recommend them to anyone!!
I bought something off ebay & patiently awaited delivery. After a week I contacted the seller to chase it up for me. He informed me the parcel had been delivered & signed for, nothing has been delivered to my shop & I ave not signed for anything. Where is my parcel?
Zeebedie found this review useful
Ordered part off ebay, supplier used My Hermes, after a week no parcel contacted supplier and gave me tracking number emailed my hermes got a reply item delivered and signed for by a Samantha there is no Samantha living at my address, emailed My Hermes again asked for confirmation of delivery address no reply, you have no way of contacting Hermes except by email and I guess that on there system they have a signed for delivery, thats there job done fact that they might have sent it to the wrong address does not interest them
A lady purchased a yankee candle Large Smash Shade and Tray from me on ebay, I wrapped it really carefully in plenty of bubble wrap, sellotaped it up and packed it in a double corrugated box and put fragile tap all around it, (BAD MOVE) it arrived at the customers house and she could hear it rattling before she opened it.
I got in touch with Hermes (waste of time) when you fill in the form for shipment it states up to £50 compensation, when you try to claim they tell you to look on there exclusions list. Everything that you would send by courier is on it so nothing is covered.
THEY ARE A JOKE AND A WASTE OF SPACE AS FAR AS I AM CONCERNED.
I had to purchase another shade and have had it sent directly to her address. to save on postage and more breakages. Guess who's out of pocket. Not Hermes
I was due to receive a print which I had purchased on line.
To the supplier's eternal regret Hermes was the courier of choice.
When I had not received the print when one could have reasonably expected so to have done, I contacted the supplier who said that they would find out from their courier what was causing the delay. They gave me the devastating news that Hermes was handling it.
My worse fears were confirmed when I was told that they had broken my item and that their agent had refused to deliver it.
Worse was to follow when Hermes told the supplier that it would destroy my print.
I contacted Hermes, they were evasive and unhelpful.
I contacted Hermes again and their representative told me that it was now a Health and Safety issue and that Hermes would be destroying my print.
I am staggered that a courier can within the law take my property and dispose of it.
This is potentially a license to thieve whatever the courier so wishes.
I am the victim of a company that I had no connection with whatsoever, which sees it as their right to take and dispose of my property not only without my permission but against my wishes.
I am staggered that such a practice is legal.
As a few other reviewers have commented. My Hermes courier will not set foot into an apartment building claiming that he will not go past the front entrance or alternatively will not deliver. This obnoxious Kojak with glasses on his forehead is the most defensive person I've met. I'm on the second floor and every other courier that delivers, I buzz them in via the intercom and we meet on the first floor landing and exchange signature for parcel. 50/50 - Win/Win. Today was a sensitive day, I was speaking to the Police on the phone about a fraud my dad is victim too. When the Hermes courier called, I answered the intercom and politely asked him to "please bring the parcel up". After 2 minutes - nothing, so I went down the stairs and he was just getting in his van (which his missus of equal bad manners drives) and was ready to take off. I explained I'll be reporting him for not doing his job and hi response, "you won't be getting any more deliveries then". What a gentleman and great asset to Hermes.
I have used My Hermes on a few occasions and whilst the service isn't maybe as pinpoint as it would be with DPD or UPS, Neither is the price!
I've not had any problems yet and I've sent all sorts with them, another going tomorrow and I hope that goes well too.
I have been using MyHermes for the past few months and have sent about 15 Parcels with them with no hassles whatsoever. I usually book them online and take to a local drop off shop so I don't have to wait in all day. When I have waited in they have always turned up and never let me down.
They are by far the cheapest after vat insurance, tracking and signature on delivery. As long as you know your parcel isn't going to exceed a certain volume you can just enter the weight and don't have to measure, which is very handy.
I buy and sell on ebay and anytime I see something I want but the seller is charging £20-25 Royal Mail postage costs for sending an item I know will cost no more than £10.20, I ask if they would consider sending by MyHermes thus saving me some money. A lot of people are genuinely happy and surprised mainly saying they have never heard of it before and will check it out but a lot of people still like to use postage as a way of getting extra money out of the buyer.
So far, touch wood, I have had all happy customers when using MyHermes and would definately recommend to anyone. I know most parcel couriers are only one missed drop or mistake away from a bad review but so far so good
I ordered collection of goods from my home to a recipient. Despite the tracking showing that a driver has attempted to collect, no courier ever came to collect. Upon calling myHermes, they simply re-iterate what is said in the tracking information.
They claim that the driver will make one further attempt and call me. This never happened either.
I have paid for this service and my goods are still waiting to be shipped. How do I request a refund?
I ordered a canvas from canvas kings in Leicester late on Wednesday and didnt really expect delivery until Monday or Tuesday... The Item arrived this morning.. Saturday.. The driver was pleasant and friendly and based on the experience ive had with both my new supplier and the delivery time, i will be a regular user.. Thanks.. :-}}}
Date Time Status
28/09/2013 10:58 Signature From Customer
28/09/2013 08:50 Courier Received
28/09/2013 03:55 Out For Delivery
27/09/2013 21:00 Processed at Depot
27/09/2013 20:43 Receipt at Depot
27/09/2013 09:20 Hub Sorter Receipt Scan
26/09/2013 15:12 Sent to myhermes central hub
26/09/2013 15:11 Arrived at Depot
26/09/2013 12:19 Customer Sent via ParcelShop
25/09/2013 23:16 Order Generated
Used Hermes twice with no problem. Seemed efficient and cheap. Third time has been a nightmare, lt's now 28th Sept and I'm still waiting for a pickup due on 19th! Customer service is dreadful. E-mails get automatic response but no follow up.Tried phoning 3 times - kept waiting 10 mins at premium rates - got through once and was promised the "investigation team" would look into it and be in touch within 24 hours. That was 4 days ago! Have now given up and used another courier. What chance a refund from Hermes I wonder? ZERO I expect. Suppose I should be relieved they didn't collect - would probably have lost my parcel altogether!! DON'T USE THIS COMPANY,
This past month I've had the couriers pick up my parcels a few days late, now this time it's just getting out of hand. I ordered a courier to pick up a small package on the 23rd, it's now the 26th and still no one has turned up to pick it up. Take a look for yourself.
Won't be using them as of now, due to these unforeseen circumstances.
Wow, never expected so many negative reviews. Ok they aren't the fastest delivery service but they are the cheapest. Have been very reliable when I have used them! Have sent TV's and laptops, no problem even though they aren't allowed. No problems at all. Dropped a star due to their recent price increase
these lot are complete idiots
we actually spend around a hundred pounds with them each week as they are the cheapest... however, their service is absolutely appalling.
There reply time is NO WHERE near the 24 hours they advertise - on average it's a week and sometimes nearer 2!
When they do eventually reply they make one of several old well used excuses... this weeks was 'it's due to the unprecedented increase in parcels sent...'
They've lost loads of parcels and they simply don't let you know... you have to work very hard to get in touch and then they ask you for loads of information... as for trying to make a claim, they ask for even more info most of which they already have, the process is deliberately designed to put you off... and guess what, they quote a full 28 'working days' to resolve a case.
IF ANYONE KNOWS A COURIER THIS CHEAP WITH BETTER SERVICE - PLEASE PLEASE TELL US
Im posting this on here and sending Hermes the link - we've lost a load of money in revenue and stock and time. Why do we continue to use them I hear you all say; well we've tried selling certain items with other more expensive couriers and the competitive edge we had goes and we lose a lot of sales. So ultimately we're better off financially using myHermes, however they truly are the worst company we deal with (out of hundreds) and out of UPS, TNT, FedEx, Royal Mail, APC and more (all of whom we've used or still do) they are without doubt the worst logistics provider EVER!!!
Lol - even the delivery drives don't even bother turning up some days even though we have daily requirements without fail... they're complete amateurs too without a clue!
OH AND NOW TODAY ON A MONDAY MORNING / AFTERNOON - THEIR WEBSITE IS DOWN FOR MAINTENANCE! - HILARIOUSLY UNPROFESSIONAL!
Paul Matthews found this review useful
First I get an email from myhermes..it just says 'Dear Mr' and that's it. So they don’t appear even to know who they are writing to. I had no idea who the person was that sent the item, never heard of the sender's name in the Email, and when you try and find out more you are told they are not allowed to tell you! Then, there's the link tracking number. The first time I followed this only to find the parcel did not exist. Then after two days when I was able to use the link I found out the parcel had been collected. Not by me it wasn't so who collected it? So conclusion. Someone sent me a parcel, never knew what it was or where it went. Needless to say Emails from this company will be deleted in the future. Nightmare!
Here is the text of my phone call of complaint to My Hermes
MyHermes OnLine Chat 19 November 2012
MyHermes Advisor: Welcome to myHermes webchat.
MyHermes Advisor: Hello, welcome to myhermes webchat, you are speaking to christine
MyHermes Advisor: do you have the parcel number, and what were the contents?
John XXX: My parcels have arrived but the contents are damaged beyond repair! The delivery driver said he suspeceted they were damaged becasue he could hear them rattling! They were insured.
MyHermes Advisor: do you have the parcel number, and what were the contents?
John XXX: Parcel numbers 7901375850456956 and 7901375850456825-7. The contents were two wash hand basins one in each parcel.
MyHermes Advisor: who did you insure them with?
John XXX: With My Hermes additional fee paid at time of order.
MyHermes Advisor: have you looked at the exclusions list? they come on that list
File attachment upload has started.
The file Basins.pdf (94.58KB) was received.
John XXX: I have now - but at the time of placing the order and selecting the compensation fee there is no mention of an exclusions list. I also described what I was sending on the order. What is your response to the fact they are smashed see attached photographs??
MyHermes Advisor: really sorry, but it is all in our terms and conditions
John XXX: So why are ceramic goods not listed in your "prohibited goods" you accepted the compensation payment and yet you offer no compensation. I consider that I have been miss-sold. Is your final reponse "really sorry" - is that it??? Are you now saying "hard luck - go away"???
John XXX: Hello - are you still there???
MyHermes Advisor: I actually am very sorry! I really am trying to help, i am just doing my job here
MyHermes Advisor: the compensation covers lost and damaged parcels, so no, its not been mis sold,
John XXX: Correct me if I am wrong but the parcel has been damaged - what have I paid the compensation fee for?
MyHermes Advisor: it covers for missing parcels too
John XXX: So - as far as you are concerned "My Hermes" have fulfilled all the requirements of their service to me and you are happy with how you have dealt with me as a first time customer? You are offering nothing other than "I am sorry"?
John XXX: Hello - are we still connected?
MyHermes Advisor: yes, I dont know what else i can tell you. Were the wash basins ceramic?
John XXX: Even if the wash basins were ceramic and are excluded from compensation - do you consider that "My Hermes" have delivered the parcels with the reasonable skill and care to be expected when the parcels are marked fragile and are robustly packed?
MyHermes Advisor: May I take this opportunity to sincerely apologise for any frustrations caused and assure you this is not common practice. Our commitment to our customers is to resolve any concerns efficiently and immediately. I can appreciate that in this instance you believe this was not the case.
Our services use a varied network of couriers, depots, and sorting facilities. Throughout our operational process there are a number of occasions where the parcels will leave the care of our couriers/handlers and instead will be handled through sorting machinery and conveyor belts. As such, any instructions on the parcel e.g. Fragile/This Way Up cannot be followed directly. For this reason, we communicate on our site a comprehensive list of both restricted and prohibited items, as we cannot guarantee safe transit during this process.
I assure you any damage is not a lack of care from our couriers; they take great care of all our parcels in transit. Unfortunately, the terms and conditions you agreed to when placing your order were not adhered to.
It is always myHermes endeavour to provide the best possible service at all times.
John XXX: Can you direct me to the section in your terms and conditions where it states that "Throughout our operational process there are a number of occasions where the parcels will leave the care of our couriers/handlers and instead will be handled through sorting machinery and conveyor belts. As such, any instructions on the parcel e.g. Fragile/This Way Up cannot be followed directly."
MyHermes Advisor: Goods that are Excluded from Compensation for Damage
Please be aware that the following goods are Excluded from Compensation for Damage:
Antiques (objects over 100 years old);
Any dangerous, hazardous or prohibited goods (as detailed in our Prohibited Goods section);
Articles made largely or wholly of gold, silver or other precious metals;
Ceramic or composite items of any description;
Items which have been strapped together;
Diamonds and other precious stones;
Electrical or electronic items;
Fossils, stones, or stoneware;
Furniture (Unless flat packed);
Items made wholly or partly of glass;
Human and animal remains including, without limitation, ashes;
Marble or any stone derivative;
Money bankers' drafts, current bank notes, currency notes or coins, credit cards, debit cards, uncrossed postal orders which do not state to whom they are to be paid, cheques or dividend warrants which are uncrossed and made payable to the bearer, bearer securities including share warrants, scripts or subscription certificates, bonds or relative coupons; un-franked postage or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed), coupons, vouchers, tokens, stamps, lottery tickets, scratch cards or similar items which can be exchanged by themselves or with any other item for money or goods or services, national insurance stamps, all tickets including travel and events;
Musical instrument hard cases and suitcases when used as external packaging;
John XXX: I see nowhere in the text you sent to me the words "As such, any instructions on the parcel e.g. Fragile/This Way Up cannot be followed directly."
MyHermes Advisor: all our terms and conditions are on the web site when you go in to order. I really cant tell you anything else
John XXX: I wish to register my complete dissatisfaction with the service provided to me by "My Hermes" and with the your inability to answer a direct question about where in your terms and conditions it states "As such, any instructions on the parcel e.g. Fragile/This Way Up cannot be followed directly."
MyHermes Advisor: I realise you are not happy with anything I am saying. Can I suggest you send a letter to our head office with your complaint? Hermes parcelnet ltd, capitol house, capitol close, morley,ls27 0wh
MyHermes Advisor: also if you lok at terms and conditions 'our liability to you' and read 7.4.2 that would answer your question
MyHermes Advisor: I realise youre dissatisfied, would you please supply a contact number, and one of my managers will ring you within the hour after termination of this web chat.
John XXX: Had I known that was how you intended handling my parcels; without any care or attention to their contents, I would not have used your service and I am unlikely ever to use your service again nor recommend it to others. In fact unless I receive a more satisfactory response I will ensure that other potential users are aware of the likelihood of damage to their goods in transit and the unacceptable response to my complaints. I will be sending a letter to your head office and a copy of the text of this conversation. For your information the parcels in question had already been sent by courier from Hull to Glasgow where I arranged to have them transferred to My Hermes. The parcels were opened and checked by my agent in Glasgow and found to be in good condition. They were resealed and "FRAGILE" labels applied to all sides of the box. In the event that was a futile exercise since you have now informed me that your methods of handling the parcels pays no attention to any external information as to content or the care to be exercised. Your company obviously is not capable of showing the same (normal) level of care as demonstrated by the original couriers. Clause 7.4.2 refers to package orientation graphics which has no bearing on the obvious impact damage that has occurred. The orientation of the parcel was of no concern to me or the to the basins - all they required was a reasonable level of care in handling. My contact number is xxxxx - I will expect a call from your manager.
A call was subsequently received and the manager reiterated that the items were not covered for compensation even though they accepted the compensation fee I paid. They offered no refund. I won't be using them again.
Very disappointed. Used them because they were cheapest. NEVER AGAIN. Waited all day but they never turned up to collect parcel. At 9 pm decided to use another courier and apologise to Ebay buyer. MYHERMES wouldn't answer phone and finally responded to my email apologising. Next day Courier turned up but had already used another company so sent him away. STILL HAVE NOT RECEIVED A REFUND. AVOID AT ALL COSTS.
i have sent many parcel via hermes with no problems. but try to have one collected - there are no means for the collecting person to print off the label.CUSTOMER SERVICES IS A JOKE - NOT EVEN MY DELIVERY LADY CAN SPEAK TO THEM ON THE PHONE.ONCE I ARRANGED FOR 2 PARCELS - I TO BE COLLECTED AND THEY OTHER ONE DELIVERED - THEY MIXED UP THE DELIVERIES!!! IT WAS A NIGHTMARE TO SORT OUT - IT WAS ONLY THE UNDERSTANDING OF THE RECIPIENTS THAT GOT THE PARCELS TO THEIR PROPER PLACES. HOWEVER I DO HAVE TO SAY THAT MY HERMES LADY IS WONDERFUL.PROMPT AND CURTEOUS AND AS HELPFUL AS SHE CAN POSSIBLY BE. AND THAT SEEMS TO ME TO BE THE TRICK.
THESE COURIERS ARE EMPLOYED ON A SELF EMPLOYED BASIS SO SOME ARE OBVIOUSLY NOT VERY HONOURABLE AND SEEMINGLY NOT CHECKED BY THE COMPANY.
BUT HERMES MUST SORT OUT THEIR CUSTOMER SERVICE DEPARTMENT.
I have used these guys hundreds of times and only had 1 breakage and 1 lost parcel... Not bad i say!!!
Shocking service. My parcel was showing up as 'Out For Delivery' and then 'Awaiting Courier Receipt'. No attempt at delivery was even made. To make the situation even better the only number I could contact them on was an 0871 line which I had to pay for, only to be told they wont deal with the recipient, only the sender. Tried emailing them, only get an automated response, which says they will get back to me in 2 working days, which they did'nt! The only way I got any response was by tweeting them. Oh and in the end it turns out they have 'lost' the parcel. SHOCKING COMPANY, DO NOT USE!
I ordered a set of towels costing £60 from a well known High street store on September 6th, as I have ordered from this store before many times I was not too worried that anything would go wrong, yesterday it dawned on me that my order had not yet arrived so I went straight on to the stores site to check my order status and there in black & white it said 9/9/2013 time 17.13 customer signature!, well that is not at all possible as I was not even at home at that time as I would have been in work, I have called the store only to be told that I will have to wait 72 HOURS giving Hermes time to respond or to see if they can find my parcel! unbelievable find my parcel according to Hermes "the Customer" has signed for it, either way they are liars as no body was in when they claimed it was signed for & if they left it with a neighbour where is my card to say where my goods are, absolutely dreadful service! and I am now for the moment £60 out of pocket!
WELL LETS LOOK AT WHAT HAPPENED TO MY PARCEL PICKED UP ON THE 29TH AUGUST 3-5 DAY DELIVERY OR SO I THOUGHT AND WELL THE 16TH SEPTEMBER LOST NOT TO MENTION THEY LOST IS 3 TIMES BEFORE AND FOUND IT.
Date Time Status
16/09/2013 04:31 Out For Delivery
15/09/2013 10:12 Receipt at Hub
13/09/2013 11:07 Parcel query-receipt at depot
12/09/2013 12:02 Delayed at Depot
11/09/2013 16:39 Failed - Query with address
11/09/2013 04:12 Out For Delivery To Courier
10/09/2013 22:55 Processed at Depot
10/09/2013 20:48 Receipt at Depot
10/09/2013 00:37 Receipt at Hub
09/09/2013 04:39 Misrouted to Incorrect Depot
06/09/2013 15:13 Parcel query-receipt at depot
06/09/2013 11:06 Delayed at Depot
06/09/2013 07:39 Failed - Query with address
05/09/2013 04:02 Out For Delivery To Courier
04/09/2013 22:32 Processed at Depot
04/09/2013 21:40 Receipt at Depot
04/09/2013 15:19 Hub Sorter Receipt Scan
02/09/2013 13:15 Not Delivered
02/09/2013 08:49 Courier Received
31/08/2013 04:34 Out For Delivery To Courier
31/08/2013 03:56 Processed at Depot
30/08/2013 22:18 Receipt at Depot
30/08/2013 09:18 Hub Sorter Receipt Scan
29/08/2013 18:17 Collected
29/08/2013 13:15 Sent to myhermes central hub
29/08/2013 06:53 Collected
29/08/2013 04:31 Pick-Up Request Manifested
Ed Heal found this review useful
I used myHermes as it was much cheaper than any other courier service, and Royal Mail (in some cases). However when things got bad, and they left an £140+ parcel the recipients door step, and forging his signature, I was absolutely furious!
I tried to sent emails, polite ones, but they never replied, so understandably I got more and more annoyed. I then called, and all I got was "Well the parcel was received." "We have a signature." So overall, they didn't sort anything out. If that had gone missing I would have been down £140+ and I can guarantee that they wouldn't have compensated for me loss "because they had a signature." which my recipient can say is definitely not his own, since he, nor anyone else, was in at the time.
Anyway, I tried to avoid them for a bit, but when you had parcel which are pretty light wait, but over 8cm thick, you can save a lot using myhermes (instead of royal mail), so I got back to using them again. Recently though I've had an email from a recipient saying they have not received the item.... and myhermes will not compensate for it!
Seriously stay clear of this 'company'. I wish we could sign something to vote for the company to either be shut down, or seriously improve it's service.
If I could have rated it 0 out of 10, I would have!
Also, on a side note, I would always suggest using a courier company (not myhermes), because I've used Royal Mail, and an item of mine was smashed, and despite their 'cover' 'compensation', they only gave me stamps to cover the postage and not the actual item, because it hadn't been sent special delivery (which costs a hell of a lot!!) So it seems the posting service is going down hill fast!
Ed Heal found this review useful
I live in a flat and since day one this courier has totally refused to deliver to my front door. Instead i have to go downstairs. I had few arguments with him and put several complaints through the retailers and Hermes directly but I know deep inside nothing it is going to happen to him. This nasty piece of meat keeps doing whatever he wants and he now refuses to deliver any parcels to my address. Of course this is Hermes fault. I am on his black list. Hermes should be ashamed of employing this sort of people and even more for alowing them to treat customers with disrespect.
I sent a parcel through my hermes and it was literally smashed to pieces , when I called the customer services told me they wouldn't compensate me, even though it was obvious someone had thrown something really heavy on it .she wouldn't even let me talk to a manager. never again
ordered off ebay, on the first day they state delivery i was not in, but no card left to say they had being, on delivery 2 and delivery 3 i was in and again they state they tried to deliver, again no card left,
the seller on ebay is just as useless as this company and takes their word as gospel and provided the tracking list informing me how much more hard evidence do i need, stating how they use a reliable company for their deliveries both of them are a fecking joke,
after reading the views i am not the first to have had these problems with this delivery company, and in future i will avoid anyone selling who uses this company for their deliveries
after several other online purchases, another two were being delivered by my hermes, and again both deliveries never arrived, again saying card was left, and again on both occasions no card was ever left, when i got the delivery dates from the seller, i checked the cctv recordings, only deliveries showing was royal mail, unless they flew over my property and lowered themselves down to my door, is the only was to avoid the cctv monitoring my property, i now will email online sellers before buying, and make sure they are not using this lot as delivery, this is the only delivery company i have had problems with, everything else i order and sent out not using my hermes gets here with no problems at all, reading between the lines from other reviewers, the delivery person still gets paid for attempted deliveries, so must just be saying they have being out, when really they are staying in, saying they have being out, while keeping your parcel, and sending them back, if they are lucky to get them back, while collecting the money
Robin Neil J Cattani found this review useful
My wife sold a lot of stuff on eBay as we're downsizing. EBay recommend myHermes otherwise we had never heard of them. 10/10 for convenience, 0/10 for delivery service. In fairness a few parcels arrived safely, the error seems to be attaching the word FRAGILE to your parcel.
She sold 2 ornamental teapots. The first was paid for immediately and posted the next morning. It was carefully wrapped in bubble wrap and then boxed. Fragile tape was wrapped around it. It arrived all smashed. She still had the second and re-opened in and further wrapped and packaged it to the extent that a steam-roller would be needed to smash it in transit. Sadly it seems myHermes delivery vehicle came in contact with a steam-roller en route as this second package arrived smashed to smithereens,
It is patently obvious that something is going on during delivery that means that fragile items have seven bells knocked out of them, presumably some of their staff find it funny.
Insurance doesn't cover anything breakable.
Goodness knows where these items are being destroyed. Maybe myHermes are being sabotaged by competitors? maybe they aren't paying someone in the chain of delivery who has decided to reek havoc? maybe they are employing a bunch of rogues? maybe their van was crushed by a steam-roller two days running? One things for sure, don't rely on myHermes to get anything breakable there in one piece.
MY PARCELS IS NOW LOST EVEN THE TRACKING NUMBER NO LONGER WORKS CUSTOMER SERVICE WEBCHAT NOT STAFFED,EMAILS NOT ANSWERED, DAY5.NOW WHAT?? ARRANGE FOR A COLLECTION AND HOLD THE GUY HOSTAGE?IF ONLY I HAD THE TIME TO DO THAT,MAYBE HERMES STAFF WOULD START TO REALISE THE CONSEQUENCES OF THEIR ACTIONS.
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