I receive parcels all the time delivered via Hermes from Next, Boots and Debenhams and have always been very happy with the service. I used Hermes on Thursday to deliver a very heavy parcel to a family member from door to door but after reading a few of the reviews on here I was concerned that I had done the wrong thing. However I'm pleased to say that my parcel arrived first thing Monday - thank you Hermes.
Twice now I have dealt with rude, rough, nasty individuals that work as Hermes couriers. They do not care about your delivery they just want rid of your parcel. One did not even. Knock before shoving the card through the letter box and when I called her she refused to come back. The latest one would not answer his phone for 5 days and then finally did and told me in a rude manner that he'd sent the parcel back after one delivery attempt. My nephew's personalised christening present has now disappeared as did the clothes that the first woman delivered. They are a disgrace.
I'm advising everyone I know to avoid this company like the plague. They just can't be bothered and take no care whatsoever. My first experience of having something delivered via them had me coming home to find a 'missed you' card scrunched up and left blowing about on the outside steps (there is a 'trades' button for folk to get in if no answer from any flat). Just recently I had something delivered from eBay that used them, the box was marked as 'fragile'...mainly because it had a laptop in it, but despite that was almost completely crushed, open down one side (more by pure luck than judgement the charger was still in there) and they just dumped it and ran (had it delivered to work), despite the fact they would have heard there were people in the back office. I see I'm very far from alone in these kinds of experiences and just hope eventually people cotton on.
I have been using myHermes for years with deliveries from many online retailers. The final mile is delivered by a self employed courier so the quality can vary. For mine she is normally good but on a bad day she can complain quite a lot about having to climb stairs. Overall I have not had many problems and virtually all deliveries come on the day specified (though am deliveries are hit and miss since the courier does get them from Hermes herself until gone 11 most days). Just started using them to send parcels and so far no issues. I can even drop small parcels off using the local ByBox drop point.
i sold an item on ebay and paid my hermes to deliver to to the address buyer had provided sent parcel tracked and with a signitture required week later buyer sent me meassage stating parcel hadnt arrived despite it being signed for contacted my hermes who gave me a delivery address 3.3miles from where it should of been??!!! when contacted seller he then found out that his dad worked with a woman whos son works for hermes and because he couldnt be bothered to drive across town(this is your job fella) the driver left it with this persons dad friend who then forgot she had it!!! been trying to get my money refunded as they did not complete contract as delivered to someone unknown avoid this company at all costs i wouldnt even give them 1 star really
I sent a parcel using this company paying for recorded delivery. The parcel did not arrive. When I made an enquiry with HERMES they stated it was my responsibility to check that the parcel was delivered and that if I didn't inform them within 28 days I could not make a claim. All they could tell me was it arrived at there depot and was then lost. They do not check if there parcels are delivered and there customer service is appalling. I would advise anyone not to use them as they are not reliable and will take your money but not take responsibility to deliver parcel.
Their web site said the package had been delivered but it hadn't. When I rang up they said that it hadn't been delivered but had been transferred to a different vehicle because the package was too large (odd, as it was only an X-Box... i.e. not large at all). Three days later it turned up, delivered by a sub-contractor. The box was entirely mashed, with contents missing and including some additonal content (presumably transferred from someone elses mashed box). The sub-contractor said that they only delivered parcels on behalf of MyHermes and that when they picked them up from the MyHermes depot they were always mashed. I suspect that MyHermes offload mashed packages onto a sub-contractor so they came deny responsibility for the damage their own staff have caused to the parcels.
Have tried to get some answers out of them but they make it as hard as they possibly can.
Purchased an item on ebay and paid for courier to collect from seller. Courier arrived at sellers address and stated that whilst the parcel was within measurement and weight permitted by My Hermes, she was unable to take in her car due to shape. The seller informed me and I immediately contacted My Hermes customer service re the situation, I was told it would be escalated to the investigation team who would contact me within 48 hours but if they could not take the item then they would refund me. The item by the way was an empty flattened and folded cardboard box which weight under 2kg and total measurements did not exceed 220cm or come close. Well, nobody every called me back so a few days later I again contacted My Hermes customer service, I had to repeat the whole incident all over again to this member of staff and frankly speaking, I might as well have been speaking to a robot as the staff member kept repeating the same thing over and over again 'the parcel does not fit out measurements' but they were unable to explain how despite giving measurements which clearly showed it did fit My Hermes measurements. It was hard work just trying to get them to stop repeating them self and agree to get the investigating team to contact me. well it is 3 weeks later, I have heard nothing back fro anyone, I have sent a complaint e-mail and no one has responded and when I try to cancel the transaction on line in order to get a refund, it states that I am unable to do so as it has been processed!!! Who is the CEO of this company so I can write directly to him/ her - it's appalling and disgraceful!
I bought some curtains off eBay on 29/12/13 and heard nothing by 10/1/14 so I contacted the Seller who gave me a MyHermes tracking number and as far as they were concerned the item had been delivered. I checked MyHermes website and this is what it said: 08/01/2014 10:25 Delivery Confirmed by Courier 04/01/2014 15:06 Signature From Customer I was home all day on my sofa and didn't leave the house as I was ill on 4/1/14 and no-one knocked on the door or left a note so this was false and there was no way they had my signature. Not sure what the entry for 8/1/14 meant either and strangely there are no records to show an failed delivery attempts. I am used to the MyHermes deliveryman leaving parcels on my doorstep, knocking loudly and ringing on my doorbell twice before literally running away, unless he needs a signature. Prior to my current deliveryman, I would either find parcels hidden badly by my bins or left in a front storage cupboard with a note put through the door but until now all parcels had actually turned up. Before contacting the Seller again I searched thoroughly outside but found nothing. The Seller said they would check with MyHermes again but I heard nothing from them for over 2 weeks. Fed up, I reported them to Ebay and they quickly replied telling me MyHermes had now told them my parcel had been delivered to a neighbour at No 8 (I am No 9) on 8/1/14 and they wanted me to go and collect it. Sounds plausible until you realise the layout of my road and No 8 is some distance away. Also, if they had delivered to a neighbour, why didn't they leave me a note saying so? Most importantly, No 8 is currently an unfurnished, unoccupied property and has been advertised for letting since 6/1/14, 2 days before MyHermes allegedly obtained a signature from the occupant! Prior to 6/1/14 the house was being refurbished. Armed with these facts, the Seller has since refunded me but they have been left out of pocket. There is no doubt that the tracking information provided was false and someone, somewhere, has a lovely pair of good quality new blackout curtains! Thanks to MyHermes, I have endured a frustrating and anxious few weeks and my son has no bedroom curtains. Incompetent, untrustworthy and uncaring. Shame on you, MyHermes.
THE BIN MEN HAD OUR PACKAGE!!! THANKS TO MYHERMES.CO.UK.This company left our important family package in the bin!! Put a note through the door with no phone number,no address or any responsible friendly details.The only details stated on the card were:-myhermes.co.uk.and "PARCEL LEFT IN BIN" On the return home the bin had been emptied!!! I strive for people to take this company to small claims court.The note states their guilt.YES.Claim for all your costs,compensation,time etc.Take them to America for the day!! Its when good men/women do nothing evil is aloud to flourish! What sort of Directors let their staff put deliveries in the bin.Chav in a suit? Scary!!!
I bought a Haines Manual on eBay on 15th January for my eldest son and MyHermes were the appointed courier. They eventually condescended to 'attempt' delivery on 23rd January, but presumably couldn't find my home (No 20) and so 'left with neighbour' at No 22. Sadly, the driver didn't think to leave me a card saying he had done this, so it wasn't until eBay opened a case against the seller that any of this came to light! I then tried to find this elusive neighbour, but failed as I don't have one by that name and there isn't a No. 22 in my road! I then discovered that the driver was in the wrong street altogether. But not to worry! MyHermes e-mailed me assuring me that the road where my package is was only 'three minutes walk away!! FABULOUS!! I am in a wheelchair and there is NO WAY I'm going knocking on doors of people I don't know just to finish My Hermes job for them. I e-mailed MyHermes days ago asking them to get their driver to find out where they left the parcel and then finish the job they've already been paid to do. I mean - Just how hard can it be to deliver a flaming BOOK!?
Needless to say, I am STILL without the goods I have paid for. Avoid these people like the plague!
Update: After my eBay seller decided to ignore any pleas to kick HIS courier into action, I managed to secure an e-mail response from MyHermes. They promised to get their courier to return to the property she left the book with, retrieve it and deliver it to me. They said this would be either before 4pm on the Thursday or on the Friday afternoon. So, like a prize twit, I waited in for both and - guess what? - no book, no call, no courier and no apology. I e-mailed with no reply. I eventually got through on the phone only to be told that because I didn't contract with them in the first place, I should contact my seller. I did. And got ignored. After threatening to push MyHermes and eBay to the Trading Standards I eventually got a 'Courtesy' refund off eBay.
But it doesn't end there. FOUR DAYS LATER MY BOOK ARRIVED!! So I sent it back. Via MyHermes. With any luck they'll do as bad a job on the way back as they did on the way down.
Ordered online from John Lewis and was a bit worried about delivery once I read the reviews here. I needn't have been concerned as the parcel arrived a day before John Lewis said it would. I guess it's down to individual couriers? Dropped a star because there was a small hole in the outer box - but to be fair the goods were not damaged, and it could have happened anytime.
I ordered a Chromebook from Amazon and was notified that it would be delivered by Hermes Europe.
Over the next couple of days I watched the tracking occasionally move on to the next step of the process, until a Saturday where it changed to 'Out for delivery'. Shortly after it changed to 'Delivered to Shed'.
Now this was a bit of a surprise to me, as I had been in all afternoon and we hadn't heard anyone or received a card through the door.
I went out and checked the shed - unless the delivery person had a lockpicking set there was no way it was left in the shed - it's secured by two large padlocks.
I scoured the shed, it's surroundings and the garden. No sign of a package or laptop. Checked with the neighbours and no joy there either.
Eventually got a refund from Amazon, they state the parcel is 'lost' - as it's marked as delivered you can only reasonably assume that the person trusted to deliver the laptop has stolen it.
I will avoid buying other expensive items from Amazon - it's easier and safer to click-and-collect from PC World (which I eventually did in this case).
I know you hear a lot of bad experiences with couriers, but my experience with Hermes has been appalling - they won't talk to the customer directly and their staff appear to be thieves. Avoid!
Nothing new to what most people've been reporting. Guildford customer here. Was supposed to receive a parcel today:
11/02/2014 12:19 Courier to Re-attempt on 12/02/2014 11/02/2014 05:26 Out For Delivery 10/02/2014 20:17 Hub Sorter Receipt Scan 10/02/2014 00:03 Order Generated
called John Lewis, they called them in turn. They said they rang my doorbell twice (mind, not once but twice. Praise the hyperbole). Neither me nor my erratic cat who rushes to the door at the sound of a neighboor unlocking theirs 2 floors up heard anything. I must be deaf like so many people out there. The JL rep and I both ended up laughing at how bad they are.
Unfortunately my catalogue company uses this bunch of idiots for their deliveries, no matter how many times I complain about them. My catalogue does next day delivery as standard - not one single parcel has ever arrived next day most arrive about three or four days late. The very first thing I ordered was an outfit for a family funeral I ordered a good four or five days before hand and it was confirmed as next day delivery. Nothing arrived the next day and I figured it was ok since I still had a few days to go after nothing arrived the next day I called the catalogue and they said it had been dispatched in time for next day delivery and they couldn't understand why I hadn't received it. Eventually it turned up literally as we were leaving for the funeral, there were at least half a dozen people in my hall all dressed for a funeral (I had to go shopping the day before to get an outfit) and the young guy the turned up with the parcel just said 'here' and pretty much threw the parcel at me!
They are even worse when it comes to returns, I call and arrange the return and I am told it will be this particular day. It is never the day they say, again always four or so days later although right now I have a parcel in my hall that has been arranged to be collected at least three or four times over the last three weeks and has still not been picked up. I had another parcel from a different company to be picked up on Saturday which was not picked up, I called to complain and low and behold he turned up half an hour later to pick up Saturdays parcel but wouldn't take the one that has been sitting waiting on him for three weeks! On one occasion he turned up at 10.30 pm with a parcel and another time he called and asked me to throw a parcel down my stairs to him (I'm on the third floor) because he was running late and didn't have the time to climb my stairs.
It is always the same guy that turns up, he is borderline rude and often comes very late at night. Once I had an email from my catalogue saying they had made a delivery but they had not and when I called was told 'oh its on our system that they left your parcel on your porch' well I have two problems here, first I was in the whole day because I just happened to have been ill that day and second I do not have a porch in my third floor flat!
I would avoid this company like the plague if only I could, I am at the stage of looking for another catalogue that does not use this company for their deliveries. They also do not take complaints seriously in any way.
I recently started my own business so having a good reputation is everything to me at the moment. My customer ordered 3 products around 3 weeks ago now and they still haven't been delivered. I have been in contact with her nearly every day and she told me she has been indoors waiting for the parcel and no one has attempted delivery whereas when I contacted my hermes they told me that they had attempted 3 times. No call card was left. Each time I asked them why it hasn't been delivered they gave me a different excuse from 'security issues' to the 'wrong name' on the parcel. I then asked to have the parcel re-delivered back to me as I realized they were useless. They have been ignoring my request for a week. My customer then got in contact with them and they lied to her and told her that I had not replied to their emails. This had made me look bad and possibly given my new business a bad reputation. I was told 48 hours 3 weeks ago now and nothing has been done. They are liars and terrible at what they do. Would never use them again and will be pestering them until they give me a full refund with compensation for being so bad.