So I had a look at MyMemory and their website is pretty impressive. A huge selection of products at very reasonable prices. I was looking for an Eye-FI memory card for my camera as it is a pain to keep inserting /removing the card when taking photos. I ordered the card on the 7th December 2013 and was eagerly expecting to receive it within 3-5 working days. I contacted MyMemory perhaps a little early but 3 working days after dispatch. (My company send out hundreds of items a day using the Royal Mail with virtually a 0% lost or late delivery rate. Despite what people say the Royal Mail offer a great service) They told me to wait a couple of days for delivery, which I did,: contacted them again and was asked to wait another couple of day, which I did. Contacted them this morning (18th November) and they have asked me to wait another couple of days, which I will. I will wait for as long as they ask, however if the item doesn't turn up with an 8th November postage stamp, then I will be taking this matter a lot further. For My Memorys sake they had best hope this item is in fact lost. My best guess is that the item was out of stock and not wanting to loose the business they tell customers that the item has been dispatched and when they receive stock, post out blaming the Royal Mail poor delivery.
I'll keep all informed of where I am with this in a couple of days. As a footnote to previous reviews: any company can make a claim against the Royal Mail after 15 days and not 21 days suggested by MyMemory, which incidentally has only just changed from 10 to 15 days.
Right where do I start!? I ordered an xbox360 usb from my memory. However I am still yet to receive my product through the post. I keep being told "Its just delayed" and that "It may be lost in the post but its to early to contact royal mail". Well I'm sorry but that simply isn't good enough! I find it rather odd that when I received my confirmation email that stated order had been placed, that it stated 3-5 working days delivery however please allow up to 21days before we can issue a refund or replacement if item does not arrive or gets lost. Its as if they knew it was going to be late or lost before they've even sent it!! And what makes it worse is that when it didn't come on time I investigated the company which lead me to here where it seems this issue is happening to a lot of people! My item only cost £13.99 but its not about the money anymore, its about the principle of it. This company lure people in with their cheap prices but in return the customer gets a cheap service! I'm so frustrated with these people that if I don't receive my item by Monday 7th October 2013, I will 100% be contacting Trading Standards as there's something not quite right about this so called "company"! So to summarise if your someone looking at this company's products and thinking fair play they have good prices, don't mug yourself off, go somewhere else, pay a little extra and get good quality service and fast delivery! STAY AWAY FROM THIS COMPANY!!
And if you do respond to this review MM, don't you dare offer me an empty apologie like you've done to everyone else because its pathetic and useless! Get your act together or Trading Standards will!!!
I ordered an SDHC memory card from them hoping it would arrive within the stated time. I'm currently at home but will be leaving to go to university on the other side of the country in 2 days. It said that the item had been dispatched on the 16th September, so I was hoping that it would arrive by the time I left. 7 working days later, and it still has not arrived! If I had known it would take so long, I would have had it sent to my university address. Now I'm going to have to pay and find a way to get it up to uni. I've emailed them and received a reply of 'we are confident your order will arrive shortly' - well that's nice, but I need it now. Basically, do not order from them if you need your product urgently, because the claim that they order within 3-5 days of dispatch is just not true.
Needed a usb memory stick for the office, and needed it pretty quick but not desperately. Ordered from MyMemory as they seem to have the widest range of usb memory sticks and at good prices. I expected delivery, as is the case from most UK companies, within 3 days, sometimes even next day with Royal Mail 1st Class. I was prepared to wait 3 days.
However 12 days later and no memory stick had arrived. I had been reading reviews about this company and their poor delivery services. Well it seems people are right. Today I got a card from Royal Mail to say customs had held the item and to get it delivered I needed to pay £12.79! I couldn't for the life of me think what I had ordered that may be coming from another country - turns out that it was this memory stick! So "mymemory.co.uk" is a little misleading, and they are obviously up to something by understating the value of items for it to be held up by customs.
I then contacted mymemory who initially wanted to refund me the customs fees, but I said I wanted a full refund, to which they duly obliged without argument so I have no complaint there. However I do believe that if you want something urgently, and do not want to have to wait 5 days or more for delivery, or even worse 21 days if the item does not turn up, then mymemory are not the company for you. I always judge a company on the speed of order processing and delivery, and unfortunately mymemory have failed and therefore will not be getting any more of our business in future.
i have nothing but praise for this company.ibought an x box 360 lego game and wanted it quickly for my grandson to use in hospital.they delivered it speedily and efficiently.i came across this website and was horrified by the feedback stating items were copies etc.as i am unable to check this g ame myself i do hope it is not a copy and as it comes from switzerland ,that it is usable in this country.a poorly little boy will be so,so upset if it proven to be dodgy!!!!! i have great faith in my memory and will let this site knowof the outcome after thursday.excellent service,excellent product.thank you MY MEMORY>
Wouldn't refund a sudden price drop in the items price after I had ordered. Would mean I'd have to send back and buy again at the cheaper price. Customer service slow to reply and they really wouldn't budge. Won't use again
It's been 6 working days (not including the weekend) since I was notified my order of a Kingston 128GB DataTraveler 101 G2 USB Flash Drive (£56.99) had been sent... and no delivery as yet. So, having never bought anything from this company before I thought I'd check if anyone had said anything about them. Well, you can imagine how my heart sank to read about so many disappointed customers.
I did find it rather suspicious that the confirmation email stated "Please Note: Standard UK delivery time is 3 to 5 working days. However, please allow at least 21 days for delivery before contacting us, as we are unable to investigate with Royal Mail until this time has passed," as I've never seen this before, and to wait 3 weeks before anything will be done, should there be a problem, is far too inconvenient. I need my flash drive now, not in several weeks... if indeed it actually does arrive. I do hope it does, as I am a student and don't have the finances to buy another one.
So, regarding the current state of play, this being that my order didn't arrive within 5 working days, and it now looks unlikely that MyMemory will do anything about it for another 2 weeks, I'm giving a rating of 1 star. Should my drive arrive shortly though, I'll be happy to return and award a 5 star rating. Here's hoping.
Update 1 (in anticipation that there will be more):
7 working days have passed. The postman came and went. Still no flash drive.
11 days now since I was notified my order was dispatched, and still no delivery, and the Royal Mail tracking service says "Information on your item is not yet available online." However, I did get a message from MyMemory (see below), but unfortunately it's just the standard apology that says I have to wait... so, not really telling me anything I wasn't already aware of. Nice to noticed though, I suppose.
12 days and no delivery. 9 days to go till I either get a refund or another flash drive is sent... I hope.
Phew... day 13 and the flash drive arrived today. So now I'm gonna change my rating for MyMemory from 1 to 3. I'm not giving a higher rating because it took the best part of 2 weeks to get to me.
ordered the SDHC 32gb card on the 9th may for my Daughters play on the first of June as my new camera only has a small amount built in, I waited a few weeks before asking them where it was and got this reply "Your order was dispatched on 10.05.2013" but can you wait a few more days we are "confident" that your item will arrive........ well I e-mailed them back saying how desperate I was and it never arrived so borrowed a small one from my friend and on the 3rd of June I was sent my cash back as they have no more of them cards in stock so still have no card so I have to decide where to get one from but It wont be MyMemory.
I recently purchased 1 x Huawei Dual Sim Sim Free Unlocked Mobile Phone. Despite following instructions, the unit was faulty and is now on route by Royal Mail to the freepost address, supplied on the website. I was assured at http://www.mymemory.co.uk/returns-policy that it would cost no more than £1.10. The item actually cost £3.70 to return and they REFUSE to meet that cost. I doubt I will even see a refund for the faulty reject (Hee Haaa, Cowboys alive and livin' n' Jersey, boy).
To MyMemory response - The counter supervisor at the Post Office, confirmed that MyMemory has a contract for items of limited weight and size. This exceeded that limitation and he even signed the back of the receipt and stated the reason for the overpayment after I showed him a print out of your £1.10 cost claim. STOP trying to mislead people.
Vuthichoke Chotipawat found this review useful
I have used MyMemory several times now, and have always experienced quick delivery times (last time I paid for goods the same time as purchases on eBay UK, and my memory stick arrived first). I always go through TopCashback, and never had a problem with payouts from this company.
I like the competitive prices compared to similar sites, and have never had problems with the goods. My only concern is that due to the fact goods are shipped from abroad, I would be reluctant to return items if needed.
Do not buy anything from this company as they are indeed scammers and fraudsters.
I purchased a usb 3.0 memory stick and in return i was sent a usb 2.0 memory stick and i wanted a refund but no email was answered.
i know have to raise a dispute by the bank.
Baffled by the review rating on here and the amount of one star reviews I went back through my emails to find that I've bought various items from MyMemory right back to 2010, five transactions in fact (blu-rays, a DVD-RW drive, laptop RAM, a memory stick and a pair of Koss Portapros)
I have never once had an issue with them so their review rating is baffling to me, but alas, perhaps I've been lucky, or more likely, others have been unlucky.
I've always received my items within a few days, received cashback with them through Top CashBack so I just cannot fault them! Five stars for all it's worth.
I bought a Lexar Jumpdrive 32GB USB stick from MyMemory along with a IPAD connector only to found out that both the item are either faulty or fake as neither works properly. USB was very slow and IPAD displayed error message everytime I attached the connector to it. And when I returned the goods for refund, a customer representative from MyMemory said they hadn't received the item, and asked for tracking details. And when I told them that I sent the item via their FREEPOST label, they redirected me to a small print return policy they got saying that they ask customers to send the items via recorded delivery. So my question is why they make a joke of providing FREEPOST label, and why can't they issue a ROYAL MAIL return label like Amazon, which can be easily tracked internally. I bought items before from this company, but if their service remains to be that poor, then I won't use them in future and wouls request anyone reading this review, not to use this company at any cost.
MyMemory is the all-time worst company I've ever dealt with. I inadvertently bought from them over the Amazon platform (although the disclosure made on Amazon led me to believe I was purchasing from Amazon). I've had nothing but hassle from MyMemory and, were it not for Amazon intervening, I would have been screwed. I beg you - as I've begged Amazon - NOT to use this company under any circumstances. They are unethical and unresponsive.
They now send goods from Switzerland, and when it's delayed or not delivered at all they'll do nothing at all for at least 21 days.
They won't budge, whatever the circumstances. They've got your money, but you don't have what you ordered.
Spend a few pennies more if necessary - choose another company.
[See their reply below - the same old reply, the same old nonsense, the same old excuses. There are no delays with Royal Mail at the moment as they say - just delays with My Memory. And excuses.]
I was very suspicious from the start so should have followed my instinct. I ordered a dock station at the beginning of December. In all fairness it did arrive - but on the 20th January! This is a dropshipping online company. This means you order from mymemory.co.uk but they just pass your order onto another company (in Switzerland) so have no charge over your order, even though you have paid them.
They do not answer emails or customer support so I suggest directly opening a dispute with paypal. Apparently they get back to you quickly then!
Do not use near Christmas - the dropshipping company in Switzerland can't cope with the orders. There are so many respectable honest companies out there doing their upmost for clients, so don't use companies that couldn't care less about clients - not even bothering to set up an autoresponder email to say that they will be in touch.
To this day I haven't received an answer to any of my queries.
You have been warned!
Due to non-delivery of goods and the subsequent poor continuity of ‘customer service’, I would never use them again.
On 28 November 2012 I ordered an SD card for a camera that I had purchased as a Christmas present. Standard delivery was promised at 3 to 5 days. By 9 December the goods had not arrived. In follow up e-mail exchanges I advised that this was for a Christmas present, but was required by MM to wait 21 days whilst Christmas drew worryingly closer. On 14 Dec I notified them that as the goods had not been delivered, I would have to purchase a replacement from an alternative supplier, and would require a refund. With no sign of the MM SD card, the alternative supplier delivered a card within 48 hours at no extra cost.
On 21 December MM promised to resolve my claim for refund ‘….. as a matter of priority’. By 8 Jan I had had heard no more from MM. However, the original order arrived through the post on this day! When with honesty on 9 Jan I notified MM, they in reply asked me to return this via Freepost , but with no mention of my promised refund. When I enquired what had happened to this, they stated that the refund had not been processed and instead should keep the [now surplus] SD card.
No priority! No refund ! I decided not to waste any more time on them.
My Memory is OK for most products. But please check out for possible fake memory cards and memory sticks.
Purchased a USB 3, 16MB stick. Very very slow. Not USB 3 speed. Returned faulty (fake?) stick via Freepost Returns label. My memory say not received! But then I see small print, must send Freepost via Recorded Delivery. WHAT? Freepost!.
So they can say 'not received'.
If you buy memory check the speed. Better still don't buy for My Memory. Not based in UK and probably don't pay UK Tax.
Will never buy from My Memory Again.
I placed an order on 26th October, was told it would be 3- 5 days. On the 2nd November I was told it could be another couple of days. 5th November I was told please wait another couple of days and contact us if you haven't received it by 17 November. This might seem reasonable, but a friend and colleague ordered the same thing on the same day and received it 1st November.
There level of customer service is awful.
I asked for the Express Delivery option (3-5 working days) and paid extra for this yet I am on the 6th working day and still no items. They claim that the 3-5 working days is based on when the item is dispatched and as it wasn't dispatched until the 30th October I am not expected to receive it until the 6th November.
They should really rename this express option to Express Dispatch, not Ex[press Delivery.
Who knows if it will come tomorrow but if it doesn't I will be asking for a full refund of my product.
When inquiring about this order as-well, the service received was terrible.
Will not be using these again.
0/5, if I could choose that option
I accidentally ordered the same items twice as thier website crashed when I made the first payment. I didnt realise it had actually gone through but when I received both packages I followed their online instructions for return.
They get you to print out a freepost sheet but in the small print they ask you to send it recorded. I didnt notice this and just sent it normally. Lore and behold the item has not reached them. Customer service is just a live chat with a condsending tone asking for the recorded item No knowing fine well I dont have it.
If you dont send it recorded they keep the item and dont refund you. This has happened to loads of people, read the reviews, too much to be a coincidence. Avoid like the plague, this outfit are scam artists.
Den havde jeg ikke lige set komme, men jeg røg lige i told fælden da jeg ikke havde været opmærksom på at firmaet sender varer fra øen Jersey. Jersey er kun delvidst en del af England og EU, men på told området er det ikke med og derfor skal der nu betales told og afgift.
Har ikke hentet min bestilling endnu, men den er nu steget med over 100 % så klart en dårlig handel. Varen kvalitet og ægthed kendes heller ikke endnu desværre.
I have ordered quite a few items from My Memory. I have used their website direct and also purchased via amazon Marketplace. I have always been happy with service. Items have arrived within 7 days. Service not quite as fast as amazon as they dont work on weekends but if item is at the lower price I am happy to wait the extra couple of days. I don't know why MYMEMORY have received poor reviews as I have been happy with the service and will reuse this company if price is the best option.
IF YOU'RE WANNA GET RIPPED-OFF LOOK NO FURTHER. These lying, incompetent, blag merchants still have my money, nothing has been delivered. PLEASE BEWARE. Okay they have some good reviews on here but just take a moment to read the negatives - fake goods, no delivery, lies lies lies. They have a very nasty habit of taking your order when they do not have it in stock. I received a chain of 7 (SEVEN) standard, pre-prepared emails regarding late delivery. Pay a little extra and get your stuff from a reputable source.
They still have my money, they have not delivered. If you can afford to get robbed, go ahead.
They have a rating of 6.8 out of 10 and this is described as "Acceptable". Ask yourself this: is a 1 in 3 chance of getting ripped off acceptable to you?
As a photographer, I have bought many memory cards from mymemory over the years & they have always been the best value on the web backed up with quick delivery.
A package got lost in the post once but they were very quick to resolve the situation & send a replacement. Highly recommended!
Mymemory.co.uk or mymemory-uk on Ebay is located on Jersey so all shipments to main land Europe will be added local VAT + a handling fee in my case the product price went up + 71%. It ended up at 1.5 times the price that I would have paid in a local store.
Fast international Delivery took about week and half. cant complain.. on the fine print it said (Standard UK delivery time is 3 to 5 working days. However, please allow at least 21 days for delivery before contacting us). anyways the package came with no damage. so im happy. ty.
Great mail order company - business users watch out these ship in such a way that there is no VAT on the order making the prices to public cheaper but the inc/exc vat price to business less attractive.
Have still used and will continue to use many times.
Just received an order I placed two days ago at a great price. Excellent customer service. I can't understand the problems some reviewers have encountered. I had a problem with a recent item and they could not have been more helpful.
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