I bought a Lexar Jumpdrive 32GB USB stick from MyMemory along with a IPAD connector only to found out that both the item are either faulty or fake as neither works properly. USB was very slow and IPAD displayed error message everytime I attached the connector to it. And when I returned the goods for refund, a customer representative from MyMemory said they hadn't received the item, and asked for tracking details. And when I told them that I sent the item via their FREEPOST label, they redirected me to a small print return policy they got saying that they ask customers to send the items via recorded delivery. So my question is why they make a joke of providing FREEPOST label, and why can't they issue a ROYAL MAIL return label like Amazon, which can be easily tracked internally. I bought items before from this company, but if their service remains to be that poor, then I won't use them in future and wouls request anyone reading this review, not to use this company at any cost.
MyMemory is the all-time worst company I've ever dealt with. I inadvertently bought from them over the Amazon platform (although the disclosure made on Amazon led me to believe I was purchasing from Amazon). I've had nothing but hassle from MyMemory and, were it not for Amazon intervening, I would have been screwed. I beg you - as I've begged Amazon - NOT to use this company under any circumstances. They are unethical and unresponsive.
I was very suspicious from the start so should have followed my instinct. I ordered a dock station at the beginning of December. In all fairness it did arrive - but on the 20th January! This is a dropshipping online company. This means you order from mymemory.co.uk but they just pass your order onto another company (in Switzerland) so have no charge over your order, even though you have paid them.
They do not answer emails or customer support so I suggest directly opening a dispute with paypal. Apparently they get back to you quickly then!
Do not use near Christmas - the dropshipping company in Switzerland can't cope with the orders. There are so many respectable honest companies out there doing their upmost for clients, so don't use companies that couldn't care less about clients - not even bothering to set up an autoresponder email to say that they will be in touch.
To this day I haven't received an answer to any of my queries.
Due to non-delivery of goods and the subsequent poor continuity of ‘customer service’, I would never use them again.
On 28 November 2012 I ordered an SD card for a camera that I had purchased as a Christmas present. Standard delivery was promised at 3 to 5 days. By 9 December the goods had not arrived. In follow up e-mail exchanges I advised that this was for a Christmas present, but was required by MM to wait 21 days whilst Christmas drew worryingly closer. On 14 Dec I notified them that as the goods had not been delivered, I would have to purchase a replacement from an alternative supplier, and would require a refund. With no sign of the MM SD card, the alternative supplier delivered a card within 48 hours at no extra cost.
On 21 December MM promised to resolve my claim for refund ‘….. as a matter of priority’. By 8 Jan I had had heard no more from MM. However, the original order arrived through the post on this day! When with honesty on 9 Jan I notified MM, they in reply asked me to return this via Freepost , but with no mention of my promised refund. When I enquired what had happened to this, they stated that the refund had not been processed and instead should keep the [now surplus] SD card.
No priority! No refund ! I decided not to waste any more time on them.
My Memory is OK for most products. But please check out for possible fake memory cards and memory sticks.
Purchased a USB 3, 16MB stick. Very very slow. Not USB 3 speed. Returned faulty (fake?) stick via Freepost Returns label. My memory say not received! But then I see small print, must send Freepost via Recorded Delivery. WHAT? Freepost!.
So they can say 'not received'.
If you buy memory check the speed. Better still don't buy for My Memory. Not based in UK and probably don't pay UK Tax.
I placed an order on 26th October, was told it would be 3- 5 days. On the 2nd November I was told it could be another couple of days. 5th November I was told please wait another couple of days and contact us if you haven't received it by 17 November. This might seem reasonable, but a friend and colleague ordered the same thing on the same day and received it 1st November.
I asked for the Express Delivery option (3-5 working days) and paid extra for this yet I am on the 6th working day and still no items. They claim that the 3-5 working days is based on when the item is dispatched and as it wasn't dispatched until the 30th October I am not expected to receive it until the 6th November.
They should really rename this express option to Express Dispatch, not Ex[press Delivery.
Who knows if it will come tomorrow but if it doesn't I will be asking for a full refund of my product.
When inquiring about this order as-well, the service received was terrible.
Will not be using these again. 0/5, if I could choose that option Matt
I accidentally ordered the same items twice as thier website crashed when I made the first payment. I didnt realise it had actually gone through but when I received both packages I followed their online instructions for return. They get you to print out a freepost sheet but in the small print they ask you to send it recorded. I didnt notice this and just sent it normally. Lore and behold the item has not reached them. Customer service is just a live chat with a condsending tone asking for the recorded item No knowing fine well I dont have it. If you dont send it recorded they keep the item and dont refund you. This has happened to loads of people, read the reviews, too much to be a coincidence. Avoid like the plague, this outfit are scam artists.
Den havde jeg ikke lige set komme, men jeg røg lige i told fælden da jeg ikke havde været opmærksom på at firmaet sender varer fra øen Jersey. Jersey er kun delvidst en del af England og EU, men på told området er det ikke med og derfor skal der nu betales told og afgift.
Har ikke hentet min bestilling endnu, men den er nu steget med over 100 % så klart en dårlig handel. Varen kvalitet og ægthed kendes heller ikke endnu desværre.
I have ordered quite a few items from My Memory. I have used their website direct and also purchased via amazon Marketplace. I have always been happy with service. Items have arrived within 7 days. Service not quite as fast as amazon as they dont work on weekends but if item is at the lower price I am happy to wait the extra couple of days. I don't know why MYMEMORY have received poor reviews as I have been happy with the service and will reuse this company if price is the best option.
IF YOU'RE WANNA GET RIPPED-OFF LOOK NO FURTHER. These lying, incompetent, blag merchants still have my money, nothing has been delivered. PLEASE BEWARE. Okay they have some good reviews on here but just take a moment to read the negatives - fake goods, no delivery, lies lies lies. They have a very nasty habit of taking your order when they do not have it in stock. I received a chain of 7 (SEVEN) standard, pre-prepared emails regarding late delivery. Pay a little extra and get your stuff from a reputable source.
They still have my money, they have not delivered. If you can afford to get robbed, go ahead.
They have a rating of 6.8 out of 10 and this is described as "Acceptable". Ask yourself this: is a 1 in 3 chance of getting ripped off acceptable to you?
received very very quick ... FAKE Kingston 16GB SDHC :(:(:( well... all looks perfect... but just checked at Kingston web site AC LK and all numbers.... Fake 12pounds... not worth sending back. BE AWARE! Never more
Mymemory.co.uk or mymemory-uk on Ebay is located on Jersey so all shipments to main land Europe will be added local VAT + a handling fee in my case the product price went up + 71%. It ended up at 1.5 times the price that I would have paid in a local store.