I havent got time to tell you the whole sorry saga. Not my delivery.com's fault but I selected Hermes to collect my parcel, which was a mirror to go back to Victoria Plumb. Hermes rep refused to take it because it was 12.5kg and she could only lift 10kg. The dimensions and the weight of the mirror were all within the permitted range on the booking form. So began numerous phone calls, broken promises, and a missed dead line which meant I couldnt collect a full refund on the mirror, costing me £20.00. Finally 3 days later an email saying they would refund my delivery fee because they would not collect a mirror weighing 12.5kg as it was not safe!! Which was strange because that same morning someone had collected the mirror saying it was perfectly acceptable. So began more phone calls to find out where the mirror was. Its safe to say I will never select Hermes for my parcels every again.
posted parcel on tuesday on three day to france stayed in all day friday to receive the parcel when it did not turn up logged on to see it was in france at a delivery center i contacted the help line only to be told the the same thing with no explaination has to why and then the help logged off and went home leaving me to stay in for the next three days waiting for my parcel do you think this is good service
No sweat with this company whatsoever. I have every confidence in recommending them.
I had no problems from start to finish. It was easy to set up and the package was collected as expected. The package made its way to the other end of the country and was delivered earlier than expected.
The website was very easy to use with a choice of services. You just entered weight and dimensions and destination, then price was quoted. You can pay via PayPal. A tracking number is given on booking. A POD was sent to say the item was delivered. Couldn't ask for more,,
Waiting from 8.30am till 6pm difficult to have somebody available all that time , however when collected at 4.30pm in Manchester was with delivery address in Glasgow at 11.30am next day although paid two day delivery fee.....
I used this service for the first time recently and was surprised how inexpensive it was.
I used the 2-3 day service but the parcel was delivered within 24 hours following collection from my home. No hesitation in recommending.
We used to book loads of parcels for our business via parcel monkey in southanpton BUT not any more.Parcel Monkey screwed up so badly.3 out of 5 deliveries lost, cost to us £1500. So we switched to Parcel delivery.com and the first 3 delivered on time without any dramas. We had to arrange 1 pickup from a different address that went wrong but that was because the FOOL who was supposed to wait with the pickup decided he would take his missus to Tescos'S (he didnt have any choice realy his wife GGGGrrrr lol) but Parcel Delivery arranged a repeat pick up and I hope this time it will get going. PARCEL MONKEY run by MONKEYS >>>PARCEL DELIVERY.COM run by PROFESSIONALS. At last a hub we can rely upon. Highly recommended to any one with parcels to shift.
Easy to book, really good value compared to booking through DHL or TNT direct, quick delivery and I had an email within 50mins of it being signed for to tell me my documents had been delivered to the recipient in Spain.
Parcel collected without a problem even though it wasn't in the 'normal' packing material - received emails updating of progress and advised when it had been delivered - Couldn't have asked for anything more and the price was great
The most user friendly webset with clear choices good backup and communications
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