I booked this service so that I could have some things sent to me during my year abroad. It was so easy, just had to box things up and then someone picked it up from the house and delivered it to my residence in France. So easy!
I will use this service again, excellent service.
Very simple, reasonable, clear procedure. Print own label and pay online, package your item and take to a pick up point (usually a fairly local shop) and get receipt. They text when package is delivered - what could be easier? Cheapest rates too! Brilliant :)
Nice service will recommend people for it.
First time I have used this service. Easy to follow guide on the net, and very surprised at the competitive price. Courier who picked up the goods was very polite, and the large parcel arrived a day sooner than expected. All done with ease , great service will start using them from now on.
Booked a courier to deliver an expensive coffee machine and although the coffee machine was boxed and packaged well with bubble wrap and hard foam, the coffee machine was in a very bad way internally when I opened the box. The coffee machine packaging box had 'Fragile' written across the box clearly. However the coffee machine was certainly not handled how customers expect fragile items to be handled. The internal mechanism made of think plastic was snapped in half with a massive crack running down the back of the machine and the door hinge broke. All of this means the damage done to the machine is unfixable and unusable and therefore I requested compensation. They said it is not covered on the £100 value of insurance I paid for - only loss! They say their website made me aware of this but I didn't read as was in a hurry to book and didn't think twice that insurance wouldn't cover damage, after all, there's only 2 things you want to be covered for - loss and damage.
The force to brake the coffee machine internally must have been really substantial to do the damage it dis - a drop from a height would be the most plausible explanation for the damage which i felt unacceptable. I sent photo evidence of this including packaging and close ups of the damage. Still no compensation.
I would highly not recommend this courier service to anyone.
Very reliable company - If a collection is missed they will call you.
The company emails and Texts you when a parcel has been delivered - Which in our case is fantastic.
Have been using these for a long time and have never had an issue - Friendly and reliable which is what we all need!
From the point of deciding to use City Link on Sunday night to the uplift the next day and delivery at noon on Tuesday it could not have been simpler and an excellent price too from Edinburgh to Manchester. Even got a text message to say parcel had been delivered. Five big stars from me.
I have never used this type of delivery before and was a bit unsure and a.bit worried that package might not get picked up and if it was, it might not reach its destination. The courier driver came just before midday after paying for the service the day before and he was nice didn't give me no issues, just took the package and to my surprise I received a text message from my parcel delivery that the package reached its destination and was signed for by the recipient. I mean the fact it was delivered within 24 hrs surprised me and to get a text message that blew me away and gave me piece of mind that my package reached its destination. So thank you to all and would use the service again that's for sure.
I needed their service to pick up a 30kgs parcel and send it to me.
Everything was done very easily through the website. Their price was really good compared with the estimates I got from other sources.
The parcel was picked up on Monday at 1pm in the North of England and I received it in London at 10.30am on Tuesday morning.
I'll use them again and shall recommend them highly.
Having sent parcels to Denmark for many years the service offered by My Parcel was first class.
From the straightforward on line booking - drop off at my local One Shop and then delivery to my family in Denmark it was seamless.
Every stage of the delivery was tracked so I knew exactly what was going on and the parcel arrived on the date advised - brilliant would recommend and use again
This was my first experience of arranging someone to take a parcel for me and I was so worried about anything going wrong. I am an old lady and was really worried about this but everything went well, the young man collected the parcel as arranged on line, then I was able to track it and then when the parcel was delivered I received an email and a text message. I worried needlessly, I wouldn't hesitate to use this service again if the need arose.
We first booked our collection on the 16th Nov now 25th, with my parcel delivery, using ups they did not collect after three attempts to get the parcel collected, We changed the courier and chose city link again through my parcel delivery. City link have not been anywhere near the building which does have full CCTV in operation and a full time receptionist.
However we have now been billed for a failed collection, our customer is still waiting for the goods, we have had to offer compensation to our customer for this, so we are now extremely out of pocket on this.
We have e-mailed and telephoned my parcel delivery about this and they have done absolutely nothing about it.
I suggest anyone thinking of using these people to try courier point, or get your package and walk to its intended destination, that way it may actually get there.
Still awaiting collection of package ten days later.
I was so impressed with the price of carriage, then with the lovely man in the shop who took my parcel.
The tracking device on my computer was so prompt and up to date, I was really happy with the swiftness of delivery. Would use myParcel again and again, and recommend you any to everyone.
Door to door & the progress updates were frequent & informative. I had never sent packages by courier before and felt a little apprehensive having had parcels 'lost in the post' by my more conventional previous deliverers, but I am a convert. This method was so convenient and even ENTERTAINING-I need to get out more! -but friends and family kept asking me (albeit tongue in cheek) where my parcel had journeyed to throughout the day. Put a little moving van icon on a map & I would have watched until it arrived safely!
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