Myphotobook reviews

Myphotobook reviews

Low
4.8
from 0 - 10
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7 Trustpilot review(s)
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Awful company - terrible customer service

Don't use this company. We ordered a photobook and at the time of purchasing the total sum was for one book. After we hit pay the total jumped up to two photobooks. We were shocked as that was not the price stated on the final page. We emailed Myphotobook immediately and after 24 hours got an email saying you misordered and can have store credit if you purchase something else over 30 pounds. Firstly, it was their system that made the misorder occur and secondly any retailer would happily reimburse for such a mistake - it is common customer practice. We emailed again and again and never heard back from them. Then we got an email saying your order is on its way for two photobooks. What a joke of a company.
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Derlivery was a nightmare!!!

I never write review but I felt the need on this company. I ordered my photo book on the 8.02.14 and when I checked out it said it would take 6 to 7 days standard delivery and express 4 days delivery I wanted it soon as so I paid the ridiculous price of £15. For some reason I felt the need to check the website the day before it was due to arrive n I notised it had changed to 5 days I thought I read wrong. But I stayed in all day waiting for it for no arrival! The next day I thought rite It should come if they say 5 now so stayed in again it got to about 1pm n though umm so I checked again they uped it to 6 days and checked ups tracking site and saw that it just been despatched! So I wrote an email of complaint as I waited Thursday Friday in the house. They replied back saying u must of misunderstood! I certainly didn't they have changed it. Well my mum (as I was at work) stayed in all day Saturday for it, then to not arrive, even tho it said it arrived in England on ups for 4.05 in the morning. I wrote another email of complaint to say if it does not arrive today at all I expect I full refund as it still hadn't arrived by 3.15 when I finished, they didn't reply to this. Still didn't come. So anyway it arrived Monday at 12pm. So wrote them another complaint email and they replied back saying I can have £15 off delivery with my next order with a voucher code! I wrote back saying not good enough a full refund into my bank of the £15 would be more acceptable! Still waiting for a reply. Not unimpressed and after all that wait I had a poor print quality photo book! Not good! Please go to uk site and read a few reviews before hand! I would not recormend this site to anyone or use it again!
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Still waiting for my order, and no contact from their 24 hour response centre

I have used this company several times in the past, but this time I am waiting longer than ever for my photobook to show it is in dispatch; the money has been taken; and no-one responds from their "24 hour" response centre; and there is NO PHONE NUMBER ..... assuming I will eventually get my book, I will not be using them again. But reading other reviews, I am not so sure I will even receive it ...
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ABSOLUTE JOKE OF A COMPANY!!!!!!! CON MEN

This company is an absolute joke. I had ordered a photo album for my fiancée for christmas which I spent over £45 and I paid a further. £14.95 for quicker shipping. They guarenteed it would arrive before christmas (and that was just with standard shipping) so I thought with upgraded shipping I would have it easily in time for christmas.... WRONG.. I got a email on CHRISTMAS EVE to tell me my order had been cancelled as it wasn't possible to do it. The order was placed on the 13th of December. I had nothing to give my fiancée for christmas and it totally ruined my day. I have sent countless email which they continue to ignore. I have had a few automated responses and one saying I could have credit to the amount I paid but have had nothing from them since 27th of December.... AVOID this company like the plague. They have no contact number you are able to reach them on and a complete CON MEN
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overall good but let me down majorly

I used myphotobook.ie for years and never had a problem with them apart from the odd photo upload error like someone's head being accidentally cropped out in the process of loading it onto their site. I thought they were great- user friendly software, great special offers, really good quality prints and delivery times etc. The only problem i had was this: I spent weeks and weeks putting together a This Is Your Life style photobook for my mum's 50th birthday. So 50 years worth of photos is a lot of work as you can imagine. My laptop was slowly dying so I uploaded it to their site when it was ready to make sure it was safe, but couldn't afford to order it just yet. There was no mention anywhere of not ordering it within a certain period of time being a problem. So four or 5 months later I finally have the money to order it....but they had deleted it, with NO WARNING whatsoever. Bad, bad form myphotobook people! I complained and inquired but nothing could be done. So now I have to start from scratch (with a different company). They should warn people and give them a chance to order before they go deleting weeks of work. Sickened.
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Very good quality, quick delivery and an awesome price

First time I used this company and i am very happy with them. I created a photobook for a school on a trip they had been on. I ordered a copy before i made it available to the school to check quality etc. I have approved it and they should be expecting 20 more copies of the book to be ordered any day now!
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Zero

Dear Trustpilot,

I thought you might like to inform your readers of a scam being operated by myphotobook.co.uk

I placed an order a couple of nights ago, I had difficulty placing it as the site kept freezing.

I finally managed to place the order and a short while later I received an email telling me that the order had been accepted.

When I checked my emails the following morning I had received an other email from myphotobooks telling me that the order had been cancelled and I would have to place it again.

I placed it again only to discover that I've now ordered two books. I sent them an email within two minutes of placing the second order and told them to cancel it.

I've just received and email from the company (it's not possible to talk to anyone there by phone) and they're telling me that they can't cancel the order.

Perhaps you would like to tell your readers about these people, I'd hate anyone else to victim to this nasty cheating little outfit.

The Photo books are about 50 quid each, not an insignificant sum.

Regards,
Doug Horrigan

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Myphotobook Details

About this company

We print your personal photobook! It's fast and easy...create a wonderful book with the free software for MAC and PC! We process your digital images with the highest quality and most advanced technology!

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Category

Myphotobook is ranked 62 out of 66 in the category

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