I ordered a signed poster as a surprise for my husband and they didn't put his name on the poster. Offered me a partial refund. Well the whole reason I bought the package was for the poster. I wrote to tell them I wasn't satisfied with their response and they never responded again. Horrible customer service. Also I had to send a picture of their product to prove his name wasn't on there. If it was on there why would I be complaining??
I placed an order for a Frozen deluxe vinyl set with a signed poster by Kristen Anderson Lopez and Bobby Lopez. This set with the signed posters sold out daily and was extremely limited. It took a lot of effort and time to ensure I was able to order in a timely fashion. I placed the order with my credit card. It is a pre-order, so the card was not to be charged until April (a month from now), when the item shipped.
Yesterday I received a letter from my bank, stating that my credit card was being cancelled because a merchant I shopped at experienced a security scare. They sent me a new card and just cancelled the old one with no warning. Great. No problem. I quickly e-mailed MyPlayDirect to request that the payment information on file be changed. For some reason, the website doesn't have a log in for its customers (which I truly don't understand). This prevents customers from altering any information by themselves (address, payment info, billing info, etc.). I have never, in all of my years of online shopping, EVER had a company not let its customers have access to their own information. All I have to prove that I even ordered this item is a screen cap of my order number. Isn't that just absurd?
Anyways. MyPlayDirect e-mailed be back stating that the payment information could not be changed. Excuse me? But that is just ridiculous! Credit Cards get intercepted often. I would have never used it as a payment method if I would have known I couldn't edit it under any circumstance! We have exchanged six e-mails now, and the response is always the same. "We're sorry, but we cannot change the order". I was told I could cancel the order and then re-order it. Re-order a limited edition item that has been sold out for almost a month? Yes, thank you so much for your extremely useful resolution.
I then asked for a phone number to call. I was given only a reply that they "do not accept orders over the phone". I wasn't asking to order over the phone, I was asking to speak with someone because e-mails were getting us no where. The utter lack of caring for my satisfaction disgusts me. What kind of company can even call that "customer service"?
So, I will apparently not be receiving the item I tried so hard to get, because they are too lazy to change my payment information for me. I would do it myself, but there is no way for me to do so. Guess they won't be getting my $75! I will be spreading this bit of bad business everywhere I can.
First time when I ordered something from this company was a t-shirt from ASAP store. It was like one year ago I don't remember exactly what time I received my order but I know I was waiting longer than estimate date. Maybe it was something about month. I ordered another t-shirt form ASAP SHOP . I received e mail : my order was shipped in 12 DECEMBER it was my Christmas gift. I should expected my parcel 24 december - 7 january 2014. I sent about 5 e mails and of course they still don't response from any of my e mails. I'm from Poland so I was afraid maybe it's problem with taxes but last time everything was fine. I didn't pay extra money for taxes they just charged my credit card and taxes was included with my price. Anyway I am so frustrated! Now it's 4 January 2014 and I' m still waiting for my delivery!!! It's ridiculous how they ignore customers e mails and problems. I don't know what is my parcel UPS NUMBER so I couldn't check where is my parcel. I called to UPS and of course they told me I need to have my TRACKING NUMBER. What now? What I should do if they don't replay for my e mails and I can't find any telephone number! I visited all MYPLAYDIRECT pages and the look like good company and especially I didn't have any troubles with them in the first time when I use the myplaydirect. WHAT I SHOULD DO NOW?! I JUST WANT TO HAVE THIS DOPE T-SHIRT or money :(
Ordered One Direction's new CD a few days after the pre-order was put onlne so sometime in August/September, and the day after my friend. My friend received her copy (3 days late). I didn't. Got an email a week later explaining that they didn't have enough stock of the CD so I would have to wait nearly a month for the stock to arrive at the warehouse before it's even delivered to me. For one, they should know how much stock to order of preorders and should make sure they're all there. I did not preorder my CD for it to arrive a month after it came out. It took them about 3 days to reply to me. They did refund my delivery charge but I still wasn't happy at all. What was even the point in pre-ordering. It's not like I ordered it a couple days before it came out. They had months to prepare.
I ordered a Breaking Bad tshirt right after the series finale. I waited 5 weeks and no shirt. I figured I must not have completed the transaction online. I sent an email to myplaydirect.com and got no response. After another 2 weeks I assumed it was an error on my part, I went to the site and re-ordered. I waited another 4 or 5 weeks and finally got a box in the mail from them. My XXL shirt was about the size of a regular medium t shirt. The next day I get another package from them. Another shirt. I contacted them by email and they told me to contact them by phone with the number on the web site to get an RMA number. AS far as I can tell, there is no phone number on their website. I am going to let everyone I know, everywhere to not order anything from these people. I can't believe the show has anything to do with this. I'm sure this is being handled by a group that really does not care anything about pleasing customers for return business. Apparently, get a customer once, take their money, burn them, then move on to someone else.
MyPlay Direct is terrible. I pre-ordered the Breaking Bad full series on October 1st, 2013 basically the first day it went on sale. I prepaid $230.78. This was also the only Christmas Gift I could afford for my husband. It did not arrive and at no time did I receive any sort of noitification. As the Christms holiday came closer, late November, I tried on several occasions to contact them via an online form. It took almost a week to get back to me after my first inquiry and the first response took me emailing on three occasions. Once someone finally got back to me I was then told on three occasions that there had been an issue with the order and thatit had shipped but was then sent back to them for some unknown reason and they would go ahead and ship me the Breaking Bad series. I was sent faulty tracking information and on every occasion that I tried to get back in touch they would take several days to respond and continued to tell me they would help to get me the product. I told them I would pay extra and do anything to get this product in time for Christmas so my husband would have a present. They told me that expedited shipping was not possible but it would be coming in the mail.
I could never get an actual person to help me. I asked on six occasions to have somebody call me or for someone to provide a customer service phone number that I could then call. On no occasion would they acknowledge that I asked the question, call me or provide me with a customer service phone number.
Now, if you can believe it, today on January 2nd, 2014 I received an email that unfortunately they have no stock left and the product cannot be shipped?! I have never heard anything so ridiculous.
I will send several negative reviews about this because I have never in my life experienced such terrible customer service. They did nothing to help resolve the issue, no apology and they were negligent on their end. Their lack of professional, helpful service is greatly lacking and I hope that others that have had similar experiences share them so that justice can be served.
I am in the USA and I had ordered my James Arthur Signed Deluxe CD on December 5th 2013. My expected delivery date was going to be Dec 13-17th and I was very anxious to get my CD. I knew it would take time because it was coming from the UK and we also had a winter storm in Dallas, Texas. I had started to email early on and throughout last week because I began to panic that my CD was not going to be here. The service help is ridiculous. NO story was the same on where my shipment was. At one time, it never shipped and another representative indicated that it had. Again, the story had changed and they said they would issue me a full refund. I really JUST WANTED MY CD. There is no number to call. It seems as if they aren't very professional or uneducated on how to "track" down a shipment? Maybe they are lazy? They did respond to my emails-- days later-- but they didn't know what they were talking about and gave me mixed information. AT ANY RATE- I came home from Christmas and checked my mail on December 26, and my CD HAD ARRIVED!!! I am so happy! I have emailed them and told them to not issue my refund and if they had, I'd pay for the CD. I love my CD! James Arthur is the best! I thought they were bogus company, but I did get my CD. I won't order from them again though.
I order a britney jean bundle, the website said it was in stock, now it has changed to back ordered and they dont know when it will ship. I have emailed there customer service and messaged them on facebook with no real response. Still havent shipped the item. They have no customer service contact number, which means to me they dont really want to deal with you. Thankfully i paid using paypal, and i can open a claim. i bought this for christmas if i had known it was going to be this way i would never had order from them. I will never buy from this company again
I ordered the new Britney Jean album bundle over two weeks ago and was told I would receive a pre-sale code to order tickets to her 'Piece of Me' show in Vegas. This pre-sale code never came. I contacted customer service and was told there were "experiencing an unusually high volume of emails" and it would take SEVERAL days for a follow up. Not only did it take them a week they write back, they wrote back AFTER the pre-sale had ended, and they sent no code. Their advice, check your inbox again.
Now two weeks later, I still have not received my items ordered, my credit card has been charged, and the album has been out for over a week. The status of my order is 'preorder' and I have sent 3 emails to customer service (this company does not have a direct contact number)trying to figure out where my order is. I have not received a single response. This company is total trash and it almost seems like a scam after reading all the other reviews on here. I regret ever making a purchase from MyPlayDirect. I will contact the Better Business Bureau depending on how they resolve my issue. Do yourself a favor and stay far far away from this company. You have been warned!
Ordered new One Direction album on pree-order 2 months in advance of release. Advised of shipping on Friday so hopeful of delivery Monday to coincide with the release date. I am now having to deal with an extremely disapointed daughter as it is now Wednesday and still no sign of her CD. Try explaining why all her friends have theirs and I have no idea when hers will arrive. Despite numerous emails myplaydirect all I have receieved is the auto generated reply that they have received my email but as yet no explanation to my enquiries. As it looks as though it has been sent in the regular post, no tracking number is available. Why bother pre-ordering if it's not going to arrive on the release date.
I ordered the Ariana Grande Album, and it said I would be invited to the Holiday Party. Well Nope. I never got the email to rsvp! I absolutely hate My Play Direct. Never will I purchase something from this website. Costumer service was also terrible, saying the same thing, like a robot.
The summary: Ordered from Breaking Bad store back in Oct, intended as Xmas gift. Estimated delivery date Dec 11 (if shipped on Nov 16). Today is Dec 11, still not shipped. Been hounding customer service like crazy, slow response, always got empty promises / automated replies. One time they even said my order's been canceled because my CC company declined the charges while in fact I paid with Paypal. Piss poor company full of excuses, only purchase if you don't expect to receive your goods at all. Yes, that's right, buying through this company is like giving away for charity.
If you care to know the details, read on.
I'm from Singapore and I've had a lot of online shopping experience in the past but nothing comes close to the frustration that comes from dealing with this unprofessional company.
Here's the chronicle: Oct 31 - Placed an order on official Breaking Bad store Nov 1 - Received confirmation email from MyPlay Direct Nov 7 - Received email saying there was a problem with my address (said "invalid address", how?? this is an absolute first) - I replied immediately Nov 8 - Worried because there was no email whatsoever indicating whether they'd received my reply, I sent an email to their Customer Service - I received an auto-response saying a live agent would reply me within 24 hours Nov 12 - Still no response so i sent another email to their Customer Service - I received an auto-response saying they were experiencing a high volume of emails and would take several days to reply Nov 19 - Finally received a reply to my 2nd email (Nov 12), saying sorry for not able to respond to my previous email (which one????) followed by a copy+paste rubbish that I had first received on Nov 7 but this time the email was signed by someone named "Chris" (yeah, how very convincing!) - I replied right away. This time I sent their Customer Service another email as well as sent a message to them through Facebook. No further follow-up so far.
I am very furious as it is evident that MyPlay Direct didn't really take care of their customers. One week is an awfully long time to reply to an inquiry and it looks like they didn't really keep track of customer's emails! I bought this as a Christmas gift, I actually thought ordering in October would provide me with enough time buffer supposed there was a hiccup but after googling online, I lost my faith and now am actually thinking of getting some half-assed gift for the person which totally sucks.
I have purchased stuff online both from local and global merchants and this is the only time there has ever been such a thing called "invalid address". I ordered from Illamasqua twice and both times I received the confirmation of my order within minutes of purchasing and both times the items arrived within a week. I can also track my package. Illamasqua is an absolute heaven in terms of online shopping experience!
The other time, I purchased a Blackberry Playbook sleeve from the Crackberry store and I also received confirmation email right away. I couldn't track the package because I chose standard mail to keep the cost down but it was delivered in 2 weeks, faster than the estimated delivery date.
I am regretting my purchase and I hate that I thought I could somehow have a peace of mind if I purchased from the official store. Also, how can AMC/Breaking Bad people let this happen?? How can they trust the handling of the merchandising to this kind of crappy company??? Don't they have a reputation to uphold??? Breaking Bad would never be Breaking Bad without the fans so I'm disappointed that AMC/Breaking Bad don't look like they're keen on taking care of the fans.
Update #1 I received a reply from their 'live agent' saying they received my clarification and the order should ship shortly.
Update #2 I've been pm-ing MyPlay Direct through Facebook asking about my order status, they replied by saying my order has been canceled because the payment charged to my credit card has been declined. Erm, funny because I paid using PAYPAL??? Not long after that they replied me again saying they misread their record and that my order is still active followed by the same copy + paste nonsense saying my order should ship shortly. Been a week now, still not shipped.
Update #3 It's Dec 11, the last possible estimated delivery date in the initial email. My order is still NOT shipped. Emailed their customer service again last night and guess what, got the same automated response again that I've been receiving since day 1, saying there's a problem with my address and requesting me to confirm my address, which if I did that, would've been my 6th time in doing so. Funny because previous emails stated they'd received my address confirmation and my order should ship shortly. One step forwards, three steps back.
Update #4 Decided to follow the old adage 'you catch more flies with honey' and sent a very polite and considerate email to MyPlay instead of an angry one and whaddya know, got an email the following day saying my order had been shipped. Not sure if it was just a coincidence but anyway, according to the email I should receive my order between Dec 23 - Jan 6. We'll see about that.
Update #5 It's Jan 9, 3 days past the last promised delivery date. I still haven't received my order. I can't track it because I didn't choose this option, pretty sure the customer service won't be able to help. All I can do is just sit back and maybe my order will arrive one of these days. Horrible.
Update #6 Still haven't received my item as per Feb 11. Wonder if they really shipped my item on Dec 11...They could've just said so, I don't have any means to verify.
Update#7 Today is March 11, order is still not here.
Seriously, never ever ever ever do business with this stupid company!!!
Bought "Breaking Bad" gift for my husband. Ordered on 22nd August, birthday - 25th September, estimated shipping date - October 7th. Right... Of course it wasn't shipped, wrote letter, got response that apparently it was out of stock (it was in stock when I ordered), shipping date postponed to 17th. On 17th wasn't shipped, wrote another letter on 24th, October 26th - shipped, estimated delivery - November 6th. Guess what? I still don't have it!
I pre-ordered a Springsteen & I DVD bundle. My card was charged (of course), I recevied a notice that the item was shipped and now - a week and a half after the latest possible ship date, I still have not received anything. I've also contacted cusomter service twice, but all I get is an auto-response email stating they will get back to me within 24 hours. Surprise! They haven't. I've put in a claim with my credit card company hoping to get a refund. NEVER buy anything from this company, no matter how great the item is. They are a huge cluster.
Okay so I bought a shirt and beanie from the neighbourhood website in mid-August and still haven't got it! I emailed them to send the shirt so they did. BUT the beanie is still not here(it is November 5th now). This was supposed to be for a friend as she was going to their concert on the 1st of November. I was really bummed out that the beanie was not here so that she can wear it to the concert. I also sent many emails regarding the beanie but every single time they say that it is STILL back ordered.
I have never ever seen such a horrible company. I bought 4 different pieces of clothing, 1 hoodie, 2 t-shirts and 1 crewneck, and all of them have different statuses. I want my clothes sent in one whole package. They have not given me the estimated date of arrival. They did not answer on any of my emails, i sent my first one 15 days ago. An auto response to every email says that in most cases an agent will reply back to me within 24 hours but nooooo,NOTHING. -Backordered = Crewneck -Canceled = Hoodie -Processing = T-shirt -Pre-order = T-shirt Like, what is this s***?
To anyone reading this, i would not recommend to buy ANYTHING from myplay direct.
I Pre-Ordered the new Sara Bareilles CD/DVD Brave Enough. My order info shows estimated arrival date 10/22 to 10/24 it is now 10/29 and I have sent 5-6 emails to MyPlayDirect as well as 2 tweets to their customer service twitter account. An auto response to every email says that in most cases an agent will reply back to me within 24 hours and not a single email in the last week has gotten a reply. So Pissed off. I either want my item or my money back. BUYER BEWARE DO NOT DO BUSINESS WITH TIHS PISS POOR COMPANY!!!!!!!!!!
I pre-ordered a shirt from this store back in September. On my order, it said that it would be shipping out on October 5th-9th, just in time for a family member's birthday. It still hasn't shipped, and now my dad won't be getting his birthday present that he was excited about. I recommend that you NEVER order from this site. They aren't reliable at all.