Ordered new One Direction album on pree-order 2 months in advance of release. Advised of shipping on Friday so hopeful of delivery Monday to coincide with the release date. I am now having to deal with an extremely disapointed daughter as it is now Wednesday and still no sign of her CD. Try explaining why all her friends have theirs and I have no idea when hers will arrive. Despite numerous emails myplaydirect all I have receieved is the auto generated reply that they have received my email but as yet no explanation to my enquiries. As it looks as though it has been sent in the regular post, no tracking number is available.
Why bother pre-ordering if it's not going to arrive on the release date.
I ordered the Ariana Grande Album, and it said I would be invited to the Holiday Party. Well Nope. I never got the email to rsvp! I absolutely hate My Play Direct. Never will I purchase something from this website. Costumer service was also terrible, saying the same thing, like a robot.
Ordered from Breaking Bad store back in Oct, intended as Xmas gift. Estimated delivery date Dec 11 (if shipped on Nov 16). Today is Dec 3, still not shipped. Been hounding customer service like crazy, slow response, always got empty promises / automated replies. One time they even said my order's been canceled because my CC company declined the charges while in fact I paid with Paypal. Piss poor company full of excuses, only purchase if you don't expect to receive your goods at all. Yes, that's right, buying through this company is like giving away for charity.
If you care to know the details, read on.
I'm from Singapore and I've had a lot of online shopping experience in the past but nothing comes close to the frustration that comes from dealing with this unprofessional company.
Here's the chronicle:
Oct 31 - Placed an order on official Breaking Bad store
Nov 1 - Received confirmation email from MyPlay Direct
Nov 7 - Received email saying there was a problem with my address (said "invalid address", how?? this is an absolute first) - I replied immediately
Nov 8 - Worried because there was no email whatsoever indicating whether they'd received my reply, I sent an email to their Customer Service - I received an auto-response saying a live agent would reply me within 24 hours
Nov 12 - Still no response so i sent another email to their Customer Service - I received an auto-response saying they were experiencing a high volume of emails and would take several days to reply
Nov 19 - Finally received a reply to my 2nd email (Nov 12), saying sorry for not able to respond to my previous email (which one????) followed by a copy+paste rubbish that I had first received on Nov 7 but this time the email was signed by someone named "Chris" (yeah, how very convincing!) - I replied right away. This time I sent their Customer Service another email as well as sent a message to them through Facebook. No further follow-up so far.
I am very furious as it is evident that MyPlay Direct didn't really take care of their customers. One week is an awfully long time to reply to an inquiry and it looks like they didn't really keep track of customer's emails! I bought this as a Christmas gift, I actually thought ordering in October would provide me with enough time buffer supposed there was a hiccup but after googling online, I lost my faith and now am actually thinking of getting some half-assed gift for the person which totally sucks.
I have purchased stuff online both from local and global merchants and this is the only time there has ever been such a thing called "invalid address". I ordered from Illamasqua twice and both times I received the confirmation of my order within minutes of purchasing and both times the items arrived within a week. I can also track my package. Illamasqua is an absolute heaven in terms of online shopping experience!
The other time, I purchased a Blackberry Playbook sleeve from the Crackberry store and I also received confirmation email right away. I couldn't track the package because I chose standard mail to keep the cost down but it was delivered in 2 weeks, faster than the estimated delivery date.
I am regretting my purchase and I hate that I thought I could somehow have a peace of mind if I purchased from the official store. Also, how can AMC/Breaking Bad people let this happen?? How can they trust the handling of the merchandising to this kind of crappy company??? Don't they have a reputation to uphold??? Breaking Bad would never be Breaking Bad without the fans so I'm disappointed that AMC/Breaking Bad don't look like they're keen on taking care of the fans.
Update #1 I received a reply from their 'live agent' saying they received my clarification and the order should ship shortly.
Update #2 I've been pm-ing MyPlay Direct through Facebook asking about my order status, they replied by saying my order has been canceled because the payment charged to my credit card has been declined. Erm, funny because I paid using PAYPAL??? Not long after that they replied me again saying they misread their record and that my order is still active followed by the same copy + paste nonsense saying my order should ship shortly. Been a week now, still not shipped.
Seriously, never ever ever ever do business with this stupid company!!!
Bought "Breaking Bad" gift for my husband. Ordered on 22nd August, birthday - 25th September, estimated shipping date - October 7th. Right...
Of course it wasn't shipped, wrote letter, got response that apparently it was out of stock (it was in stock when I ordered), shipping date postponed to 17th.
On 17th wasn't shipped, wrote another letter on 24th, October 26th - shipped, estimated delivery - November 6th. Guess what? I still don't have it!
I pre-ordered a Springsteen & I DVD bundle. My card was charged (of course), I recevied a notice that the item was shipped and now - a week and a half after the latest possible ship date, I still have not received anything. I've also contacted cusomter service twice, but all I get is an auto-response email stating they will get back to me within 24 hours. Surprise! They haven't. I've put in a claim with my credit card company hoping to get a refund. NEVER buy anything from this company, no matter how great the item is. They are a huge cluster.
Okay so I bought a shirt and beanie from the neighbourhood website in mid-August and still haven't got it! I emailed them to send the shirt so they did. BUT the beanie is still not here(it is November 5th now). This was supposed to be for a friend as she was going to their concert on the 1st of November. I was really bummed out that the beanie was not here so that she can wear it to the concert. I also sent many emails regarding the beanie but every single time they say that it is STILL back ordered.
I have never ever seen such a horrible company. I bought 4 different pieces of clothing, 1 hoodie, 2 t-shirts and 1 crewneck, and all of them have different statuses. I want my clothes sent in one whole package. They have not given me the estimated date of arrival. They did not answer on any of my emails, i sent my first one 15 days ago. An auto response to every email says that in most cases an agent will reply back to me within 24 hours but nooooo,NOTHING.
-Backordered = Crewneck
-Canceled = Hoodie
-Processing = T-shirt
-Pre-order = T-shirt
Like, what is this s***?
To anyone reading this, i would not recommend to buy ANYTHING from myplay direct.
I Pre-Ordered the new Sara Bareilles CD/DVD Brave Enough. My order info shows estimated arrival date 10/22 to 10/24 it is now 10/29 and I have sent 5-6 emails to MyPlayDirect as well as 2 tweets to their customer service twitter account. An auto response to every email says that in most cases an agent will reply back to me within 24 hours and not a single email in the last week has gotten a reply. So Pissed off. I either want my item or my money back. BUYER BEWARE DO NOT DO BUSINESS WITH TIHS PISS POOR COMPANY!!!!!!!!!!
I pre-ordered a shirt from this store back in September. On my order, it said that it would be shipping out on October 5th-9th, just in time for a family member's birthday. It still hasn't shipped, and now my dad won't be getting his birthday present that he was excited about. I recommend that you NEVER order from this site. They aren't reliable at all.
I thought if I ordered from a big company like the AMC website I would have no problems. I could have ordered from eBay or amazon or some bootlegger and gotten my order right, but I never got my order or even a response from their customer service. I ordered a shirt which is and was still in stock paid of course on sept 18 almost a month ago supposedly to be sent in 2 business days and have filled out their problem form twice. there is no phone number that I can find. this was my only gift for my dear husband's birthday, and the only gift he would have gotten from anyone. I wish there was a no star option. I will never order from a new vendor without checking here first now. I hope this helps someone before they have the same experience.
On July 09th I ordered a CD at My Play Direct. When the payment was done, I got the message "something went wrong". After contacting the customer service, I was told that the order wasn't placed and that I had to place a new order if I still wanted the CD.
I just wanted my money back, but it's been three months now and I STILL don't have it back. Instead, I was told that "the refund was in process". On Augustus 27th, I got an email that said that the refund was done, but I'm still waiting for my money.
It's an unreliable and lying organisation and people should be warned NOT to order at My Play Direct!
Sure, they have free shipping on some of their items, but that's only if said items are in stock (it's not surprising that they put up backordered items for weekly sales in popmarket and that can take up to a month or more to be shipped) or if your payment goes through. I made a pre-order for a cd+10" vinyl+Shirt and paid by Amazon Payments. A few days ago I get an email saying my payment didn't go through, the first thing I did was check with amazon and the payment authorization was still active. So naturally I get in touch with their customer service, the only reply I got was a GENERIC copy and paste answer with only a few lines actually written by a random employee who said that my order was CANCELLED because the credit card info was wrong (I wonder how is that so, since I even made a purchase from amazon AFTER pre-ordering this item and I never entered my credit card info in their website on the first place?) and that I couldn't make a new order since the 10" vinyl was SOLD OUT... how can it be sold out if I had the pre-order rights? who kept my copy?. Fuck this website and fuck their bullshit customer (dis)service.
Another experience I won't bother detailing too much was a daily sale item that was advertised, published on their facebook page and such, and upon ordering in mid-september the delivery status was "ships next week", by the next week, only the numbers of the days changed and the status was updated every week like that until DECEMBER when it was actually shipped!.
Oh and not too long after that they lost one of my packages in the mail. Third's the charm! never bothering myself again with this crap shop.
In short, you're better off buying anywhere else. You might save a few pennies with the free shipping thing but the headaches and frustrations you'll get from dealing with their godawful customer service (you can't engage in a flowing conversation to fix things quickly because ALL your emails will be replied by a different person) isn't worth it.
Bestilte One Direction's Live DVD med en "personalized Sleeve". Modtog DVD'en dagen efter forsendelsen, men har ikke modtaget sleeven endnu (En måned efter bestilling). Fik mail om at de ville være forsinket, og skrev så til dem 2 uger efter, om hvorfor den ikke var kommet endnu. De svarede hurtigt, og jeg fik endnu en mail et par dage efter om at de var lavet og sendt. :-)
Er rigtig glad for DVDen, og der var ingen problemer overhovedet, udover ventetiden på Sleeven!
Update; Fik først sleeven 3 måneder efter at jeg havde modtaget DVDen.
We ordered the signed One Direction Album on 17th Oct 2011 and are still waiting!! (Now 8th Jan !!) If the site didn't have the product why did they take orders from teenage girls. Communication with site tells me they are awaiting stock, they should know if this stock is likely to be available. I think that it is very poor service from a company attached to Sony!!
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