Reply from MyTrendyPhone
[REPLY]
- Reviews (110)
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- Michelle Crouch
- Neston, GB
- 3 Reviews
Awful service. Item not received yet. AVOID.
Placed an order for MacBook Air 11 Booq Viper Hard on 18 April. Got an email on 23rd of April saying that item will be shipped 1 May 2013. I said it is fine and I am willing to wait. I waited until 10 May 2013 to give them some time to ship and when it has not arrived I sent them an email asking when I will receive item. I got an email back stating "We already sent you a mail that we unfortunately had to cancel your credit card payment because we cannot accept payments of large amounts by credit card. Please transfer the money directly to our bank account and inform us by email once you have made the payment" I never received any email regarding that so they are fibbing. FFS I bought my bike on a card for £2439 and you cannot process £62? Anyway I sent payment via bank transfer as requested that same day and asked them to despatch immediately. I received an email 13 May "We wish to inform you that your payment has gone through and that we are going to ship your order asap." Whether they have or not is beyond me as it is still marked as undispatched on their website. Avoid if you don't want headache. Very unprofessional company.
In response to your answer, the item was marked as in stock.
Reply from MeinTrendyHandy
We apologize for the inconviniece caused. You have purchased the product which was not available on the stock and unfortinately we did not have estimated date from our suplier. The order was canceled for security reasons which is why we requested the payment via bank transfer.
As you made a purchase with us for the first time and due to fact that we had in past two weeks a large number of fraudulent actions, we asked for money transfer.
If you wish to inquire about your order state, please do not hesitate to contact our customer service.
Sorry once again for this inconvinience.
- Diane McNamee
- 1 Review
Be nice if id recieved my purchase
Placed order on the 19th march money taken from my account 21st march havent recieved order as to date 30th march e mailed company 2 days ago had no reply as yet will never order anything from their website again will also be tellin friends not to bother as payin for nothin
Reply from MeinTrendyHandy
We are really sorry about this delay, delivery usually takes a couple of days. Your order has been shipped the same day, after that we did not receive any notification from you, neighter from Royal Mail.
We sincerely hope that you have received the order and we are sorry for inconvinience caused.
- Roy Bacon
- 1 Review
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- Kimberley Stock
- Huddersfield, US
- 1 Review
Product never recieved after 10 days despite a phone call
Not a happy customer at all.
Am actually appaulled that after ordering a mobile phone battery on Wednesday 14th March 2013 and after not recieving it by Monday 18th March and calling your company and being assured it had been sent and recieving another email confirming it had been sent, even though I thought it had been sent the first time. To now get to 25th March and be still faced with NO DELIVERY of the product I paid for is not on. Especially when you charge £4.90 for postage. I have wrote an email to you and am awaiting a full refund of my money.
Reply from MeinTrendyHandy
We have sent your order on 14th March, the same day it was made. The order was sent by Royal Mail and delivery usually takes a couple of days.
We have sent you an email asking to confirm your delivery address but no answer, also we can not find your email with cancelation request.
Please contact us to our customer service, email: Customer.Care@MyTrendyPhone.co.uk
We will do our best to resolve the problem as fast as posible.
We are sorry for any inconvinience caused.
MyTrendyPhone
- peter r m mourant
- 1 Review
quick service product spot on
my phone case arrived quickly and the service was efficient and polite. well done
- Mrs S Johnson
- 1 Review
Bargin case and fantastic service.
Wanted a Sena case for my iPhone and found just what I wanted on this site. Much cheaper than anywhere else I looked. It arrived very quickly and was exactly what I was after. Very happy to recommend this site.
- Richard Innes
- 1 Review
look through my windows phone its trendy
Good, fast, efficient service. Definitely recommend and will use again.
- Anthony Alfred Fricker
- 1 Review
All the connections you need
The adaptor is just what I was looking for. It included all of the connections I need for a variety of applications. An excellent product.
- Robert Dougherty
- 1 Review
First class product and service in one
I am well impressed with the service on this, my first purchase. The product is exactly as described online and of very good quality. Ordered my product Monday am, received in the post 4 days later and well packaged. I will not hesitate ordering further products in the near future from this outlet. You have got to try this site, got to.
Happy shopping,
Bob
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- Mark Parminter
- London, GB
- 2 Reviews
dont ever use this company
This was my second order, the first one was out of stock, although when the order was placed it was showing "in stock"
so placed a new order for 2 SENA cases, both showing in stock, order placed on 5/2/13, I was then advised that it was out of stock, but expected in in 5-7 days, (you know where this is going, this went on until I got fed up with it on, so on the 23/2/13 I sent an email to cancel the order, and placed a new order directly with SENA cases in the US, I then received an email on the 26/2/13 to say my order had been shipped (3 days after I cancelled it.
nothing they can do, I have to return the items, that I have now been charged for, so refused delivery, got UPS to "return to sender" and waited, eventually on the 5/3/13 I have had an email to say my refund is being processed.
As an additional note, I ordered 2 SENA cases which with express shipping came to £62.30, but when I ordered direct from SENA it only cost £54.66, and arrived by FEDEX international in 3 days.
NOT impressed with this company, will never use or recommend them.
Reply from MeinTrendyHandy
We have recieved your request for the cancelation of order number 2396995 on 05/02/2013 and it was canceled the same day and money refunded.
Then you made a new order number 2405449 on 05/02/2013 and the next day you were informed that the product are out of stock.
On 26/02/2013 we have sent the products as we have received the goods.
We did not receive any email from you about cancelation of order 2405449 on 23/02/2013 , just your request about cancelation of your first order 2396995 .
As soon as we got back the goods, we have done full refund.
If you have any aditional questions and doubts about this , please contact us to our customer servise
Customer.Care@MyTrendyPhone.co.uk
MyTrendyPhone
- Luke
- 1 Review
fucking awful.
I orederd an LCD screen over a week ago when I received it, it didn't even work was second hand so basically mugged me off a beut. So I sent it back for replacement and a week later here I am still waiting. It cost me 20 pound and I still have nothing to show for it. This is bang out of order and incredibly unacceptable. What a disgrace of a company.
Reply from MeinTrendyHandy
We have refunded your money as soon as your return warranty was finnished.
Return process usually takes from 7-10 days.
We apologize for any incolnvinience caused.
MyTrendyPhone Team
- Sarah Wood
- 1 Review
Very good website
The MyTrendyPhone Website is very good. I thought that if mobilefun didn't recognise the alcatel onetouch mobile phone then there would be a website that does recognise the alcatel onetouch aies for it
- EVANGELOS CHATZIIOANNOU
- 1 Review
Professional handling of my order
Excellent service. I was on a visit to my daughter in the UK. I ordered the item from abroad, to be delivered to my daughter's UK address. On-line chat service, complemented tracking system & resolved additional queries. Parcel delivered on time, without any problem. Very smooth & efficient operation. Very friendly service. Competitive prices.
Thoroughly recommended. I will definitely choose them for future purchases.
- Michael Ward
- 1 Review
Easy ordering, rapid delivery!
A family member was looking at getting a new mobile phone because the lettering on the keypad was wearing out. I quickly found a replacement keypad on MyTrendyPhone for a reasonable cost (certainly compared with cost of a new phone!), ordered it and received it, as promised, within 36 hours!
- Edwin Young
- 1 Review
Mobile Remedy
I left my Nokia Mobile Phone on a local bus on a Saturday & it was not until Monday that I was able to retrieve it from Lost Property.Unfortunately the battery casing was missing.I found the item online with My TrendyPhone and ordered it on the Monday.It arrived the following Saturday and my phone was back to normal.
- Anthony
- 1 Review
About to prosecute
No product received tracking does not work
Reply from MeinTrendyHandy
On 04/02/2013 11:36 we have sent you an email with next question
"Could you please send us your complete delivery address via e-mail?
We did not get responce yet.
As you can see in confirmation email, your delivery address is incopmlete,
there is no street and no street number indicated.
If you wish to recieve the order, respond to our email.
Thank you in advance.
MyTredyPhone
- janeen day
- 1 Review
Fantastic phone case and service-thanks.
I ordered a phone case for my dad, previously had ordered two from other places and had to send back as they were not great.
This case is lovely and is really good quality. The service was fast and I would shop again.
- Stephanie
- 1 Review
Will shop here again
I ordered a Zagg invisible shield extreme for my Iphone 5 because it offers incredibly good protection and has a 25 year guarantee. I thought I was ordering the full body protection version but I received a front cover only. When I checked I realised it was my mistake but combined with a hard shell case my phone is now well protected.
The first time I placed my order on the website the payment didn't go through so I rang up and got straight through to someone who helped me out. I chose My Trendy Phone because their prices were competitive and I could see that they were based in Ipswich. I don't like online companies that don't seem to have a proper address.
Delivery took 3-4 days and it arrived in good condition.
- DOUGLAS HALLETT
- 1 Review
- Janet
- 1 Review
- Daniel Horler
- 3 Reviews
Excellent customer care and speedy delivery at a reasonable price, very happy with service.
This company is excellent. this was highlighted when you compare it to a company called PDA Hut (avoid at all costs) who did not send us the same item, we waited for weeks, they did not communicate with us beyond an automated response to say they would reply. As yet they have not replied. Its over a month since we placed the order with them. Even if it was on back order a email to say when the expected date of delivery was would of been something. Therefore we ordered it from MyTrendyPhone and we had it in no time, and the item was excellent too. My advise, stick with MyTrendyPhone, they will not let you down.
- Mr C Smith
- 2 Reviews
Very slow service, would not use again
Took 7 days to deliver my order, when other companies were delivering the following day in the same period. Not acceptable.
Reply from MeinTrendyHandy
You have chosen delivery method which usually takes a couple of days. Particularly your order was sent from our international stock.
The order was shipped the same day you made it.
After we dispatched the item delivery depends of post service.
We are sorry for any inconvenience caused.
MyTrendyPhone
- Miss Cheryl Bostock
- 1 Review
Excellent - unique accessories
Excellent choice of accessories, good value for money and speedy delivery. Would recommend to anyone who wants any accessories.
- ASA
- 1 Review
- Steve Clark
- 1 Review
- Tony Dunbar
- 1 Review
Speedy, accurate, value
It was simply a good service. The connector I needed was on MyTrendyPhone's list I ordered it, they sent it very quickly and everything just went sweetly. Yes I will use MyTrendyPhone again.
- Tim Grady
- 1 Review
Sena iPhone 5 case
Very nice case as all Sena cases are, just the slowest delivery I have ever seen. Would have arrived quicker if it had been sent by carrier pigeon !
Reply from MeinTrendyHandy
MyTrendyPhone
- KENNETH STIMPSON
- 1 Review
mytrendyphone oh my what great service
excelent service arrived on time well done
- Martin Blacklaws
- 1 Review
Service that speaks volumes for shopping on the internet!
I'm a little hesitant about shopping in the virtual world. After this experience, many of my reservations have all but gone. Trendyphone offered an extensive, almost limitless range of goods in the domain that I wanted. Once I made my selection the whole purchase was simple and not only did my goods arrive in perfect condition but they arrived 5 days earlier than predicted! Fabulous service Trendyphone, thanks.
- TRACY WHITE
- 1 Review
Speedy Service
Great customer service, - product dispatched same day and arrived by first calss post. Will definately use them again for my shopping.
- Nicholas Elliott
- 7 Reviews
- Mr Trent Amour
- 1 Review
Excellent customer service & prompt delivery.
Very happy with the range of products. prices and also the shipping / delivery times. Emails were sent frequently to keep me well informed of expected arrival. Customer service was very efficient when queried. Will definitely use MyTrendyPhone again!
- andreas p
- 1 Review
A++ SERVICE / EVEN MORE A++(er) DELIVERY
I bought a part for my phone (digitizer for nokia 701) as i dropped my phone and it smashed.
i bought a cheap c7 digitizer elsewhere at first but that didn't fit and was very cheap.
I found my part on mytrendyphone.co.uk and never looked back.
They sell original parts at very reasonable prices and was very satisfied with everything.
From the ease of access and userbility of their website, to service, packaging of the item - very secure and safe and even provide with tracking number so you know exactly where your item is.
One very satisfied customer and highly recommend this awesome site.
- Nigel Garland
- 1 Review
Perfect soft case for the HTC One S
Well, I tried Amazon for a case for the HTC and got 2 inferior products which were either too big or too small.
MyTrendyPhone had the perfect product and the service was brilliant - far better than the official HTC case 'cause this one is actually usable.
Wouldn't go anywhere else now.
- Ian Richardson
- 1 Review
Supplied a digital camera battery in record time and value for money
I required a digital camera battery that was hard to find on other sites. I was able to order a battery which was delivered in a short time and was certainly value for money. I will use this site again.
- David Pentney
- 1 Review
Very competitive prices with fast secure delivery service
Having ordered a new Piel Frama case for my phone, I was impressed with the speed of delivery considering I placed the order on a Bank Holiday weekend. The item was well packaged and arrived safely. I ordered a black leather case but the item delivered was two tone black and tan, however as it looked so good on my phone I decided to keep it rather than raise a query.
- William St.Vincent
- 1 Review
Simply super stunning mobile enhancer
I'm delighted at finding a cover for my wife's mobile. She's always had slide out phones and they never have changeable covers. Then I found my trendy phone and couldn't believe my eyes when I spotted the mini pro covers. So many colours to choose from, where do I start. In the end I went for the bright yellow one as it makes her phone look like a lego toy!!
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- Laura
- 3 Reviews
Great shopping experience
I have been buying from mytrendyphone.co.uk both personally and as a business. I've never had any major problems, and they've always been very good with returns.
- MORRIS JONES
- 1 Review
Brillient, very easy to use, quick on delivery
The prduct that I bought from this company was very good and quick in delivering my product. The only thing I would ask for is a tool with the order so can change cover.
- Mrs Jeanette Charles
- 1 Review
Great site and service!
Saw the ad for the site in a mag and decided to give it go,so glad I did,such a refreshing change to have a site that doesn't take ages to do what you want it to. Everything was straightforward and delivery time was good,only let down was the packing could have been a little better. Otherwise would have been perfect,would definitely recommend Trendy Phone to others
