MyTrendyPhone reviewed by

London, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

dont ever use this company

This was my second order, the first one was out of stock, although when the order was placed it was showing "in stock"

so placed a new order for 2 SENA cases, both showing in stock, order placed on 5/2/13, I was then advised that it was out of stock, but expected in in 5-7 days, (you know where this is going, this went on until I got fed up with it on, so on the 23/2/13 I sent an email to cancel the order, and placed a new order directly with SENA cases in the US, I then received an email on the 26/2/13 to say my order had been shipped (3 days after I cancelled it.
nothing they can do, I have to return the items, that I have now been charged for, so refused delivery, got UPS to "return to sender" and waited, eventually on the 5/3/13 I have had an email to say my refund is being processed.

As an additional note, I ordered 2 SENA cases which with express shipping came to £62.30, but when I ordered direct from SENA it only cost £54.66, and arrived by FEDEX international in 3 days.

NOT impressed with this company, will never use or recommend them.
    MyTrendyPhone
    TrustScore 6.5 / 10
    121 Reviews

    Reply from MyTrendyPhone

    We are sorry for the inconvinience.

    We have recieved your request for the cancelation of order number 2396995 on 05/02/2013 and it was canceled the same day and money refunded.
    Then you made a new order number 2405449 on 05/02/2013 and the next day you were informed that the product are out of stock.
    On 26/02/2013 we have sent the products as we have received the goods.
    We did not receive any email from you about cancelation of order 2405449 on 23/02/2013 , just your request about cancelation of your first order 2396995 .
    As soon as we got back the goods, we have done full refund.

    If you have any aditional questions and doubts about this , please contact us to our customer servise
    Customer.Care@MyTrendyPhone.co.uk

    MyTrendyPhone
    Comment (?)