MyTrendyPhone reviewed by

Neston, GB

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful service. Item not received yet. AVOID.

Placed an order for MacBook Air 11 Booq Viper Hard on 18 April. Got an email on 23rd of April saying that item will be shipped 1 May 2013. I said it is fine and I am willing to wait. I waited until 10 May 2013 to give them some time to ship and when it has not arrived I sent them an email asking when I will receive item. I got an email back stating "We already sent you a mail that we unfortunately had to cancel your credit card payment because we cannot accept payments of large amounts by credit card. Please transfer the money directly to our bank account and inform us by email once you have made the payment" I never received any email regarding that so they are fibbing. FFS I bought my bike on a card for £2439 and you cannot process £62? Anyway I sent payment via bank transfer as requested that same day and asked them to despatch immediately. I received an email 13 May "We wish to inform you that your payment has gone through and that we are going to ship your order asap." Whether they have or not is beyond me as it is still marked as undispatched on their website. Avoid if you don't want headache. Very unprofessional company.

In response to your answer, the item was marked as in stock.
    TrustScore 6.5 / 10
    121 Reviews

    Reply from MyTrendyPhone

    Thank you for your feedback.

    We apologize for the inconviniece caused. You have purchased the product which was not available on the stock and unfortinately we did not have estimated date from our suplier. The order was canceled for security reasons which is why we requested the payment via bank transfer.
    As you made a purchase with us for the first time and due to fact that we had in past two weeks a large number of fraudulent actions, we asked for money transfer.
    If you wish to inquire about your order state, please do not hesitate to contact our customer service.

    Sorry once again for this inconvinience.
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