MyTrendyPhone.com reviews

Simple, econimical and fast

I bought a GS3 screen protector. The registration process was simple, I spent less than any other store and the shipping was lightning fast

Perfect, fast

A competitively priced store and very fast delivery.

nothing to say. Simply perfect

The order was executet as I wanted and I received the good only 1 day after my order.

Very good

Лучший вебсайт

Прекрассний сервис, быстрая доставка, реальные цены, возможность найти любую запчасть для любого мобильника! Доставка осушествляется в любую страну мира!

Simply the best!

Excellent online seller - very good prices, fast shipping and perfect customer support!

Fantastic

Very prompt, especially when compared to other companies I have dealt with over the years.

Ordered 8.00 pm NZT Wednesday and arrived 10.00am NZT the following Monday.

Not bad for Denmark to New Zealand!!

Ordered and delivered in 2 days

Ordered on Thursday and it was delivered Saturday.

excellent transactions

great variety of products, quick shipment and excellent customer service

Everything is ok, the best!!!

One of the best services I have work with, thanks for everything!

No problems with service provided

Prompt service, no hassle. thank you

Satisfied

Very satisfied. The goods were at my mailbox the next day :-)

Impressive

Overall I am satisfied and will certainly place another order with MY TRENDY PHONE.

Do not waste time trying to order

Ordered item 2.7. which was on stock and promised delivery date was 2-3 days. After waiting four days and seeing it had not shipped, contacted support to ask if there was some problems. I was told they had hickup and item was infact out of stock but would arrive early next week. Again waited week to realize the item was not shipped and contacted support. Again (on 12th day) they told me the item was not in stock but it would arrive on 20th day and shipped right away. On 24th item still had not been shipped and I contacted support. As there was not even reply on 25th I did not see any other choice than cancel whole order.

At this whole time, the item was on sale on webshop with status "in stock - ready to ship".

26 July 2012

Reply from MyTrendyPhone

We are terribly sorry for the inconvinience. We sell more then 50.000 articles and we are doing our best to update our Web page as often possible. Your order was canceled as requested and money refunded.
Our policy is to always inform customers about certain delays as we did it also in your case. We can offer you a 10 percent discount on next order.
If you have any question regarding products or stock availability, you can reach our customer service by phone or via email Customer.Services@MyTrendyPhone.com

HUGE SELECTION AND LOW PRICES

Great prices and shipped fast!

The best and the most reliable place to buy cell phone parts.

Hi,

The site mytrendyphone.com is the best site I visited to buy cell phone parts. It's very reliable, too. I love it to much and I will return to search and buy other things to my cell phone.
The site is very simple to navigate and it loads quickly.

Thanks, mytrendphone.com!

the product came very quıckly

great job , fast delıvery, very good products... thanks a lot!!

Excellent

Have used MyTrendyPhone many times, and the service has always been excellent. My orders arriving to Prague within 2-3 days everytime and always as described and working perfect. Thanks

Køb IKKE hos MTP

Jeg var nødsaget til at lægge sag an mod MTP for dårlig markedsføring og køberetlig svig.
Enhver udvist adfærd var dybt forkastelig, og butikkens indehavere savner enhver forståelse for godt købmandsskab og køberetlig lovgivning.

Tero Kokko found this review useful

Product as described, nice price, really fast shipping (5 days to Greece)

Product as described, nice price, really fast shipping (5 days to Greece)

fin stabil handel hver gang

lidt langsom levering men derfor kun 4 stjerner men ellers intet og udsætte på handlen

Excellent site!

Plenty of options to choose from and great prices. Delivery was fast and well packaged. Recommend to all.

very professionals

very good prices very professionals quick delivery very good quality and very good variaty of goods

Prima site!

Ik had a jays four oortjes besteld bij mytrendyphone kwamen een dag te laat, maar dat was de schuld van postNL verder werd ik op de hoogte gehouden van de vertraging en er werd snel gereageerd. Vooral hier je producten kopen dus!

PS. Ze zijn ook nog eens goedkoop!

I'm sorry for your inconvinience.

I ordered, or more precicely tried to order a new touch screen glass for my nokia C7.
On the first order they sent me one that was broken in mail due to bad packaging. They would not send another one to me before they had received and checked that the glass was broken.
I ordered a second glass and this time they sent me a wrong product. A touch glass for C7 but a used scratched one that was already glued to a wrong color frame. Even after two faulty products and one-week delay they would not send me another one before receiving the wrong product back meaning one extra week of delay. They did also did not offer me any settlement such as reduction in price for a third order.
I ordered the glass form another dealer.

And as a reply to the MyTrendyPhone below: You found it difficult to understand why I did not want to return the products. I have returned the products and I trust that all my costs will be paid back, no problem there. Thats the law, you have to do that or go to a court of law to fight about that. So no hurrays here.
The real issue here is that your customer service failed totally to see what was my problem. Here is my situation:
- I have a broken phone that I practically cannot use. Your website advertises 2-3 day delivery so I order the replacement part from you.
- Because of YOUR mistakes more than a week later I have not received a valid replacement part and if the game were played as you would like to have it, it would take me more than a week still more. (In the case that you would actually manage to deliver a valid product on the third try!)
- So you have failed twice delivering the right product for me AND you are already holding more than 50€ of my money, and you still want me to pay about 25€ more to send me the replacement part ASAP.
- Its about here that I understood to take my money elsewhere. And I actually got the part cheaper from ebay...

25 May 2012

Reply from MyTrendyPhone

Dear Sir,

Thank you for your review. We are very sorry for what happened with your order, but it is also difficult for us to understand why you did not want to send two faulty products back to us. If the products are faulty or damaged, you have the right to receive new ones, and we will send them to you free of charge or refund you for your payment. If you chose to purchase them from another supplier, you can still send them back and receive your money back. Please contact our customer care for further assistance.

Supersnelle levering

..waar je wel extra voor betaalt. (UPS) Maar het is er dan ook een halve dag later. Handig als je écht met spoed iets nodig hebt.

Didnt get more than half of postage!

Didnt get more than half of postage! They didnt send me my goods which i have payed them. They returned me money, but i didnt want money, i want my items! Terrable service and stuped answers on e-mail! They didnt hear client voice, they hear only themself!

26 March 2012

Reply from MyTrendyPhone

Would you please be so kind to explain what you mean by "braking terms of delivery"? Products were sent to you separately because they were not all in stock at the time you placed the order, so the ones that were in stock were shipped immediately, and the ones that were not in stock were sent as soon as they got back in stock. You got regular updates by email about the expected delivery time for every product you ordered, every Monday and Wednesday. The products you claim not to have received from the order you mention (1602446) were sent to you again, and then you did receive them. They were resent by Danish post, with a tracking number and you did not have to pay anything extra for that. This has proven to be the only safe way for you to receive orders, because from all the previous orders you have made with us, parts of them do not seem to get delivered to you (with First Class Mail and with UPS - the two shipping methods we normally offer on our website). For every product you did not receive, we have refunded you the money. Thank you for the feedback and have a nice day.

EXCELLENT SELLER

I bought few items and I cannot believe the speed, quality and good prices. I was surprised when to receive it next week.

Terrible Experience!

I ordered 3 Waterproof Otterboxes from them, the 1000 boxes is faulty in that the clasp takes so much effort to open, in the end you can manage it by using both hands, but very difficult to do. The Otter box 3510 has not got the Pick-N-Pluck foam inside as depicted in the photo on MyTrendyPhone's WebSite and also mentions having it in the product features. One of the Barcodes has been placed over another barcode which states 'Made In China,' I will be contacting Otterbox today to find out if these are indeed counterfeit products, cheap copies imported from China. I was not happy that I have to go to the trouble of repackaging and returning these products and not being able to use them for the weekend as planned and having to wait for my money to be returned. I strongly recommend you to use a different internet company as this one does not seem to be efficient and maybe selling counterfeit products. I was not impressed with the cunstomer service when I complained. I would of given them 0 stars, but you have to give them at least 1

19 March 2012

Reply from MyTrendyPhone

The Otterbox products we sell are original Otterbox. The "Made in China" sticker indicates the country of production, which does not mean that it did not come from an Otterbox factory in the specified country. If you think otherwise and are not satisfied, we would be more than happy to receive the products back from you and process your return warranty either by giving you new products or a refund, as we confirmed three times on the phone yesterday. We apologize for the inconvenience and for the fact that you will unfortunately be unable to use the desired products during the weekend, but when it comes to online shopping and when you cannot see the items you are buying, it can happen that they do not meet your expectations. We did our best to help you on the phone, you have also spoken to our assistant manager and the manager himself, and they confirmed that we are going to process your return warranty as you please. Please fill in the returns form on our website and return the items so that we can solve this as soon as possible. Thank you for the feedback and your cooperation and understanding and have a nice day.

Perfect experience!

Ordered from this company because it was even cheaper than on ebay. Payment was easy with PayPal even though the price was in BP. I thought it will take forever to get to US, but I was surprised to find a package in my mailbox in less than a week! Great experience, thank you very much.

Very satisfied customer

Website had a great selection of products, transaction was smooth and US shipping was surprisingly fast. Item was well packed and arrived in perfect condition - would definitely purchase from MyTrendyPhone again, and recommend to others.

Do not have stock

The company did not have any stock and only after I contacted them did they respond that that they did not have any idea when I would get the product.
Very slow to respond. Very poor service. Would avoid.

28 February 2012

Reply from MyTrendyPhone

Dear Sir,

Thank you for your review. We are sorry that we don't have a delivery date for the product you ordered, but we have many other cases available for your iPad. You can check on our website before you order to make sure that the product is in stock - the availability is stated above the price.

It is not got nothing

1616151
Order date : 14-02-2012 14:22:32
Transaction number : 18951375

TODAY IS 24/02/2012 AND NOTHIGHS ARRIVED.........

28 February 2012

Reply from MyTrendyPhone

Dear Sir,

Thank you for your review. Your product was shipped on the same day as you placed your order, February 14th. Unfortunately the parcel appears to be lost in the post. We have contacted the post, as you have already been informed by our customer services, and the problem will very shortly be resolved.

Close, but no cigar.

I was impressed by the very fast delivery, but not the quality of the skin for my phone. It cracked within a day, and then again two days later, and I did not drop it or in any other way try to harm it. Not good enough. The headset on the other hand is as expected.

07 February 2012

Reply from MyTrendyPhone

Dear Sir,

Thank you for your review. We're very sorry to hear this, it sounds like you've received a defective product! We've now sent you an e-mail with instructions on how to return it, and we can send you a new one or refund you for the purchase.

Fooled by support

Support did on the telephone encourage me to avoid customs duty by placing several orders smaller than NOK 200 promising me that if I did send an email to support@mytrendyphone.no listing up the orders they would only charge me for one freight. To my suprise I was charged for freight for all 4 orders (1500584, 1500595, 1500602, 1500613) and my complaints was ignored by support. Due to the recommendation I was given from support my costs for the purchases are higher than if I had put only one order including customs duty. Something has to be done related to the education of support staff! It is not a good feeling to not be able to trust your support staff.
Regards
Henrik Haug

19 December 2011

Reply from MyTrendyPhone

Dear Sir,

Thank you for your review. You contacted us on Wednesday, December 14th. Your shipping costs were refunded and we sent you an e-mail to inform you about this on Thursday, December 15th. Please check your e-mail and your bank account, and please do contact us again if there is an issue.

Elendig service

Bestilte en rep af HTC tlf sensation. Talte med dem pr. tlf og fik lovning om at den kunne laves samt sendes retur inden 7 arbejdsdage. Har i skrivende stund ikke modtaget den retur og prisen er steget med knap 80 % i mellemtiden. Endvidere kan de knap tale dansk og virker meget forvirret samt ligeglade ved telefonisk henvendelse. Ligeledes har jeg modtaget 6 mails med oplysning om at de afventer reservedele men på trods af at jeg ønskede tlf sendt retur så jeg kunne finde anden reperatør, ja så er det heller ikke sket, kan bestemt ikke anbefales til nogen som helst. Tlf blev indleveret d. 17-11-2011 og er ikke tilbageleveret endnu, d.v.s 9-12-2011, har også oplevet den med at man skal indbetale på anden konto, meget mystisk forretningsgang.

Update efter deres response.

En meget pædagogisk tilbagemelding fra trendyphone, nu skal vi jo holde det nede, så hermed opfordres dem der tvivler på min anmeldelse kontra deres retursvar til at henvende sig til mig, da jeg ligger inde med den korrespondence som der har været med trendyphone, den kan så fremsendes så enhver ved selvsyn kan konstatere deres elendige service.

P.S tlf kommer først i morgen, d. 13-12-2011

12 December 2011

Reply from MyTrendyPhone

Kære kunde

Tak for din tilbagemelding. Vi beklager meget for ventetiden, men vi har løbende holdt dig informeret om ordrestatus og at din ordre ville blive repareret ligeså snart vi havde fået reservedelen på lager igen. Du ønskede telefonen sendt retur kun, hvis vi ikke kunne reparere den.

Da vi skulle trække betalingen for denne ordre, viste det sig desværre at betalingen ikke kunne gennemføres. Dermed måtte vi bede dig om at indbetale på vores konto og dette udsatte selve leveringen. Prisen er helt den samme, som da du bestilte.

Vi beklager endnu engang for ventetiden, håber at du i det mindste er tilfreds med reparationen!

Awesome site

I've purchased several things from this site. I always the order in next to immediately and I have never had a problem with any purchase.

Mytrendyphone - so cheap, so fast

I get my order in two days, at best price I can find.

Recommended

Fast delivery and good price. Recommended

Fantastic

I just bought 2 accessories for my HTC Desire Z and it was at a good price and very fast delivery.! love this company, can only recommend it.!

Simple and quick

The ordered item arrived incredibly quick , in perfect order.