I cannot speak highly enough of the fantastic level of service offered to me
by your sales representative Christine. Not only were your products
competitively priced but were needed at short notice by me, Christine
arranged 1 item locally for me to collect same day and sourced another item
and organised next morning courier delivery. I will not hesitate to use you
again and have given your details to my gas fitter and advised him to use
you for parts also. Many thanks again for the fantastic service.
Accidentally broke our loo seat just before we were about to complete on our house sale. We were able to find a replacement on mytub at a reasonable price. Moreover it was delivered very quickly prior to completion and we were able to track the order. I was very pleased with the service. http://www.trustpilot.co.uk/evaluate/www.mytub.co.uk?a=0131124-206761-9019&b=YWNyZWxkYUBsaXZlLmNvbQ==&c=A%20Farrell&d=5298a4d278ece40408fc76be&e=57d10f9b59eca8bab052756d965b772c38525d54&s=0&utm_campaign=feedback#
Ordered a part for my shower on line from Offaly Ireland had great customer service making sure the part was the right one so I e mailed photos to be sure I've my shower fixed now fast courier service from uk to Ireland and one very happy girlfriend at home now her shower is fixed
Although there was a delay in your obtaining the items I ordered, I was kept
advised of progress with the order and it was delivered on the day promised
once you had sourced the components.
Perhaps when there is going to be such a delay in this case 16 October to 11
November it might be fairer not to collect payment until nearer the known
Overall I have found your service to be a good standard.
I submitted an initial query via the the live online support before sending the order
which was answered immediately and a great help and a definite plus!!
Overall am delighted with the service provided and the product received - will certainly recommend and use again!!!
Hi Although i have never used My Tub before from the first enquiry to receiving the delivery and dealing with a manufacture complaint they were always very supportive,understanding and very good with their communication,I must say that the person that i was dealing with most of the time (Christine) was very good and acted very quickly with my request,I would recommend them to anybody and will use them again without any problems
Yours Faithfully D.H.
I placed an order with MyTub in early September and was informed promptly that there will be a delay in fulfilling this order of some 6 weeks. This presented no problem as I did not want to use this tap straightaway. The very good price charged made it worthwhile the wait. MyTub were very good in the interim period to inform me of the progress and eventually at 5 weeks, the tap arrived, earlier than 6 weeks estimate, in absolutely brand spanking new condition. I have not used this particular tap yet but have used this particular model. It is one of the best types in the market by the name of Grohe. I have every confidence of this tap being no different, when I use it. What more can say about MyTub & Grohe other than sing high praises & recommend the company highly.
Very happy with my purchase. Quick & easy to search for products, simple
ordering process, great value for money & prompt delivery - What more can you ask for! A great all-round service, Many thanks.
I was really delighted with the service from MyTub. I ordered some very fragile items. Called customer services about them and how to arrange pick up. All sorted, was able to collect from a shop only a couple of miles away. The communication every step of the way was brilliant. I would certainly recommend using this firm, 10/10.
As a first-time user of the company I was very impressed with the whole service provided : from the regular notification of the order being received and process stages completed, to its delivery to my home well ahead of the date and time anticipated.
I searched for a different cistern (ceramic) to replace the thin plastic original one, that I have to change every few years, due to colour fading badly. I found a manufacturer with the right size that would fit but the price on most web sites was excessive. I didn't give up and continued the search altering the wording and MyTub appeared. I found they had the correct model I was looking at but the price was unbelievable (£35 - £40 cheaper) and it was free delivery. NO, there's a catch, I thought. I read customers reviews and was impressed. So after much deliberation, I decided to order the item. I was emailed to say order was received. following day order was processed and estimated delivery date. Day after that delivery date confirmed and delivery took place on the day. Item as described and good condition. Would recommend to anyone especially to family & friends. Well done MyTub.
I ordered replacement toilet seat hinges and then needed to exxhange these for a new toilet seat. I was not sure on the model number and so I needed to communicate frequently with my tub. I needed to email them on numerous occassions and they always answered my questions promptly. When there was some uncertainty they went to the trouble to contact the manufacturer to find the answer. I was kept up to date with the status of my order which is important when awaiting products which are delayed due to awaiting stock from the manufacturer. I use the internet alot for various household purchases and I thought the service from my tub was excellent and they deserve to prosper.
The wrong product was delivered but after a call to Mytub the correct part was delivered a few days later. You find out how much a company values its customers when there's a problem to sort out and I'm happy with they way Mytub dealt with correcting the mistake. Thank you.
I was looking for a very specific replacement part and found it easily on MyTub. There was no photo at the time, but the staff was able to provide me one upon request. The part arrived in only 2 days which was amazing for an overseas order. Will keep their website on file for future needs.
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