I was quoted a 10-15 delivery by another company which was too late. I telephoned MyTub who confirmed they had it in stock and would deliver in 2-3 days. Even though they were £80 more expensive I went ahead. (By the way, I asked if they would price match as per their web site - they said NO).
After 4 days I contacted them to see where it was and they emailed back to say delivery was booked for 2nd July - which was 13 days after I ordered it. They said this was due to the branch stock-taking NEXT week. When I asked how that effected my delivery this week they changed it to the branch didn't have a van.
I badly wanted to cancel but needed the item so had to get my own van and go pick it up. I have used 3 other web site companies and none of them have given me any trouble except MyTub.
It would appear when purchasing products from MyTub, like a toilet for example, it is not made fundamentally clear what is included. 99% of all other websites I use clearly show what and what's not included. Eg Cistern, "wc and seat sold separately"
The only clue given is the word 'Illustrated' hidden among the description of the item.
It really wouldn't take much to add key words like; 'not included' and 'sold separately'
WHAT I INITIALLY ASSUMED WAS A £190 POUNDS TOILET TURNED OUT TO BE £620!!!!
CUSTOMER SERVICE WERE VERY POLITE BUT WOULDN'T MAKE ANY CONCESSION OR EVEN ACCEPT THE WEBSITE COULD BE CONSIDERED MISLEADING.
Whilst I was shocked at the final cost of the complete Wc I purchased there clearly is an onus on the buyer to read properly and double check description of items , even with the supplier by phone if need be.
Speed of delivery was second-to-none and quality of products are 1st class.
It was very easy to find the parts and place the order and from there on communication and response was first class.
Some parts took a while to arrive but they ware delivered in several lots as soon as they were available. All this for no extra charge.
When the carrier delivered the wrong parts on one occasion this was resolved within a couple of hours. Really could not fault the speed of response.
Order received when expected thanks - not superfast, but came when they said it would.
I was waiting to give a review till we had installed it and made sure it didn't
leak, as we had lots of problems with the last one we'd bought from a different
company. No leaks, looks good, all is well, thanks very much to MyTub.
Very clear and easy to use website.
A vast amount of information on goods.
Best price around for what I required.
Good communication, with fast responses.
Fast and accurate delivery.
An all round painless 5 Star Experiance.
I ordered a pump from them just before the Bank holiday weekend (not usually a good idea) but it arrived in double quick time and I was kept updated by E mail at each stage of the process. I would strongly recommend them.
I needed a flow cartridge for an armitage shanks tap. My Tub had a good web site to find the item which i ordered. it was out of stock but they kept me informed and delivered on the promised day. The cost was good too
We are a manufacturing company operating in Australia and we order control
components from mytub due to there competitive pricing and excellent
service. They offer better delivery times than many local suppliers and are
always helpful with any questions we have.
Needed a motorised valve quickly, checked on MyTub, it was in stock and at a good price. Response was good and delivered when they said they would. Can't fault the service, will definitely use again.
I was happy to find exactly the products I wanted, with full descriptions so I was confident in what I was ordering. The price was very good too. I didn't expect the level of service at that price, but I was really pleasantly surprised. In particular, they changed the delivery date to suit me with no fuss, and then on the day phoned me back and got the delivery team to phone me, to make sure I would be in when they arrived. Thanks very much!
No issues with this Company,correct part shipped promptly.Now able to complete the repair of the system.
realy helpful. I am very happy with the out come.
Dissapointed on the lenght of time the order took to be deliverd otherwise a good service
Great service and amazing prices at least 10% cheaper than a few other sites I tried. Will definitely use myTub again.
The delivery was on time - particularly like the regular email updates to let me know how the order is progressing.
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