I ordered 4 winter tyres for my car "fully fitted" and made a choice for the delivery and fitting in my local garage. After the tyres wheer delivered to the garage nobody was bothered to call me that they have them and I only found out after tracking the parcel down on the delivery company website. After I had to make few phone calls ( the number was wrong so had to find them) I was very dissapointed as the guy who works in the garage said that they don't fit tyres there as..."the machine is broken" followed by...." we haven't done that for a long time Sir" Well, at least they said they have my tyres and advised me to search for another garage to fit the tyres. I think My Tyres should really check who they work with and who they recommend as their "trustworthy, checked affiliated garage" before they put the garage details on their website. Therefore only 3 stars...
I ordered four steel wheels fitted with Bridgestone Blizzak run flat tyres. No problems at all delivered in a week and that included a bank holiday. If you pay by credit card make sure as I did you inform your credit card company of the transaction,then they will not reject it. Wheels fitted perfectly and saved me over £350 if I had purchased from bmw. Would recommend Mytyres.
Live in a road that is not gritted and after falling off my bicycle on the first bit of ice this winter decided to invest in some winter tyres (for the car). After a quick search came across mytyres.co.uk. The review links on the site helped me make up my mind so that was helpful- mytyres put on their site reviews from customers and links to roadtests on Autoexpress and ADAC as well. There is also an option to find a local partner garage to fit which was a bonus as it gives you a map and prices etc etc. The price was the best I could online so placed an order. After the initial acknowledgement, was kept informed on delivery via texts and the tyres arrived before the predicted date so was very pleased overall. Would recommend.
The delivery was split into two drops . They delivered the first load to my home address instead of the garage that was going to fit them , I e mailed and advised them of their mistake . They mailed back and said the the next drop would be correct , the next day they desired two , again to my address ! . They Have now sent me an unintelligible email stating all future deliveries will to to the correct address , at least that's what I think it said . My tyres is based in Germany and they seem not to have a good understanding of English . I phoned the delivery company in the uk but they do not answer the phone , my advice is shop round give this firm a miss Dissatisfied in Birmingham
I admit I ordered the wrong complete winter tyre/steel rims by accident, due to not being that bright in this area, and there not being a space to enter car reg onto the whole tyre/wheel order page on the site and not readily finding the right vehicle spec for the year of registration. But since then it has been a nightmare: I was told I'd got it wrong and was given the chance to re-order correctly and return the others for a £50 additional payment which I accepted. That was almost 3 weeks ago. I keep chasing it, but have been asked for my car's registration certificate 3 separate times despite sending the vehicle reg, chassis number and every other bit of detail I can think of and find (tyre size, wheel size, axle, engine etc………) from the registration certificate and they keep coming back and asking the same thing: the same person too! I am at a loss to know what to do next, so mytyres, if you are reading these reviews for heaven's sake get it sorted!
My experience after 2 orders has been very good. I know others that have had delays when tyres ordered turned out not to be in stock, but that was a while ago and I have had no such problems. Ordering wheels and tyres can be a bit confusing as engine descriptions are German not UK, but not a big problem.
Ordered 4 winter tyres on Monday told 5-7 working days for delivery as I live in the Scottish Highlands. Received confirmation email the next day and they were delivered and fitted Thursday even though they came from Germany. Outstanding service will deffo use them again
I used this company for four winter tyres for BMW X5 First of all only two appeared followed by two the next day (having told the driver not to deliver as we were at hospital) They ended up in our 85 year old neighbours hall. When we collected them the next morning one of the tyres was damaged. The fitting centre told us it had been wrongly stacked under a heavy weight for a long time as both the tread area and sidewall were unacceptable. Simple problem you'd think . Replace the damaged tyre and claim against either the manufacturer or warehouse as required by UK law . Not with this lot . Apparently I have to claim against the manufacturer and to do this they sent me a form ..... in GERMAN . In fairness they e mailed me to tell me the three bits of info I had to put in. and they expected me to sign a foolscap sheet on which the only thing I understood was my name. I don't think so. The other form they sent didn't even have my vehicle listed. A this point I talked to TRADING STANDARDS who confirm that it is their duty to replace a non serviceable new unused item immediately . This has gone on for a while and has today culminated in an e mail telling me they are going to pick up the tyres in the next 2 or 3 days. Yes there's no mention of a refund of the £800 and guess what they are not going to get even the labels until that money is back in my account. My solicitor is rubbing his hands with glee at the prospect of the fees involved here. Having spent all my working life in advertising with a national newspaper group you get an instinct for dodgy companies operating on the edge of viability and this lot set me twitching and the number of people who have bothered to write unfavourable reports worries me even more . At Least I'll have three tyres fit for purpose . This smalls of a rip off . They are selling too cheap to be making enough profit unless they are buying manufacturers over stock which means you could be buying anything up to three year old tyres. My tyre was manufactured in June 2012 and has been in storage ever since . Incorrectly stacked. This is particularly important with the much softer compound used in WINTER TYRES. You can check by looking for a four figure number on the tyre carcase usually around the DOT sign
I Cancelled an incorrect order. Mytyres sent ebay conformation of the cancellation. The £500 was taken 2 weeks later. I now receive lie after lie and still have no refund. First it was 24 hrs away then 48hrs. I believe this is a scam to hold on to your funds till the last possible moment. I do not believe a word from the paste and copy standard email response I am getting from mytyres (ebay). This all happened just before xmas and has put me in debt. Please look elsewhere for your tyres. This company is the worst I have had the misfortune to deal with ever.
I've been shopping around for a set of summer tyres and Mytyres were recommended by a man who looks after my car. I found what I wanted at decent price and decided to ship it over to the garage rather than my home address. Order was placed on Monday evening and tyres arrived midday Thursday where I asked to and were finally fitted the next day. Overall very pleased with the purchase,
Ordered a set of steel wheels with winter tyres, and had no issue with the ordering process. I may well order tyres from them next year, that is if I could get them fitted locally for a decent (low) price!
I've been meaning to fit winter tyres for years, but like so many people always left it too late and finding local suppliers had run out. Decided this year, on buying a new car which is likely to be kept for several years, to get a complete set of wheels and winter tyres. After much research I found Mytyres. Still unsure of what to get I rang their helpline, and quickly got through to a very helpful operator whose knowledge was very useful. The tyres were ordered on Monday afternoon, and arrived Thursday morning. My local garage fitted them this morning, so now all I need is a foot of snow to try them out… Regarding problems encountered by others. First, yes, their call centre, from the accent of the operative, is in India. I had little trouble understanding the contact I got through to, though I do understand the need to 'tune in' to the accent. If I didn't understand the first time then asking for a repetition soon sorted the matter. Second, my experience of payment was straightforward using Mastercard, and I believe payment was taken only on dispatch of the order. I don't dispute the problems encountered by others, but I'd be more than happy to use Mytyres again and recommend others to give them a try.
I, as the review below, bought a set of four tyres on line last night. I woke up this morning with an email saying that my credit card had not been authorised and that the only way to receive my goods was to make a direct bank transfer. Having checked, no transaction was attempted on my card. This firm evidently pretend to accept credit cards to get hold of the details, then look for you to pay via bank transfer, with none of the protection.
Essentially, it's a bait and switch scam that, instead of increasing the price on you, strips away all protection and leaves you having transferred money for nothing.
After reading a few reviews here, I decide I also have to put in my two pennies worth in. I ordered 4 Nokian winter tyres online and paid via Mastercard. I received an email with in a couple hours they could not verify my card and I would have to pay via bank transfer. I then called their helpline and spoke to someone who didn't speak very clear English who confirmed that I would have to pay by bank transfer or cancel the order. What a crock of !!. I have never had my card refused via an online purchase. I phoned my card company to find that the transaction had been approved, but moments later Mytyres had sent the payment back. So I cancelled my first order and tried again, and guess what they did it again.!! I spoke to my card company for the second time and was informed what they are doing is very wrong, accepting a card payment sending it back and then asking for a bank transfer, something does not sound right with that. Do they really expect you to fork out hundreds of pounds without any form of protection. I will not be dealing with company in the foreseeable future. Like another reviewer I have ordered my tyres from Oponeo.
Ordered 4 Nokian SUV3 215/60/17 winter tyres online and paid via visa @ £108 per tyre supply only. I received an email 2 days later to say they could not verify my card and I would have to pay via bank transfer. I then called their helpline and spoke to someone who didn't speak very clear English who confirmed that I would have to pay by bank transfer or cancel the order. What a load of rubbish. I have never had my card refused via an online purchase. Do they really expect you to fork out over £400 without any form of protection. I cancelled the order and then noticed the price of the tyres through Mytyres had risen to £118.80. What a con! Looked on the Oponeo web site and the same tyre was £103 supply only. I ordered 4 online without any issue with my card and they were delivered in 3 days all nicely shrink wrapped. Suffice to say you know where I will be going for tyres in future.
Have ordered 2 sets of full winter tyres on Steel rims from Mytyres UK in the last 2 weeks - each time we have received delivery within 4 working days - even though we ordered the goods over the week end. Husband has already installed his tyres on the car and he is very happy. My tyres arrived today the 20th November after my order placement late on Sunday the 16th!. We will definetely be repeat customers.