I used this company for four winter tyres for BMW X5 First of all only two appeared followed by two the next day (having told the driver not to deliver as we were at hospital) They ended up in our 85 year old neighbours hall. When we collected them the next morning one of the tyres was damaged. The fitting centre told us it had been wrongly stacked under a heavy weight for a long time as both the tread area and sidewall were unacceptable. Simple problem you'd think . Replace the damaged tyre and claim against either the manufacturer or warehouse as required by UK law . Not with this lot . Apparently I have to claim against the manufacturer and to do this they sent me a form ..... in GERMAN . In fairness they e mailed me to tell me the three bits of info I had to put in. and they expected me to sign a foolscap sheet on which the only thing I understood was my name. I don't think so. The other form they sent didn't even have my vehicle listed. A this point I talked to TRADING STANDARDS who confirm that it is their duty to replace a non serviceable new unused item immediately . This has gone on for a while and has today culminated in an e mail telling me they are going to pick up the tyres in the next 2 or 3 days. Yes there's no mention of a refund of the £800 and guess what they are not going to get even the labels until that money is back in my account. My solicitor is rubbing his hands with glee at the prospect of the fees involved here. Having spent all my working life in advertising with a national newspaper group you get an instinct for dodgy companies operating on the edge of viability and this lot set me twitching and the number of people who have bothered to write unfavourable reports worries me even more . At Least I'll have three tyres fit for purpose . This smalls of a rip off . They are selling too cheap to be making enough profit unless they are buying manufacturers over stock which means you could be buying anything up to three year old tyres. My tyre was manufactured in June 2012 and has been in storage ever since . Incorrectly stacked. This is particularly important with the much softer compound used in WINTER TYRES. You can check by looking for a four figure number on the tyre carcase usually around the DOT sign
I Cancelled an incorrect order. Mytyres sent ebay conformation of the cancellation. The £500 was taken 2 weeks later. I now receive lie after lie and still have no refund. First it was 24 hrs away then 48hrs. I believe this is a scam to hold on to your funds till the last possible moment. I do not believe a word from the paste and copy standard email response I am getting from mytyres (ebay). This all happened just before xmas and has put me in debt. Please look elsewhere for your tyres. This company is the worst I have had the misfortune to deal with ever.
I've been shopping around for a set of summer tyres and Mytyres were recommended by a man who looks after my car. I found what I wanted at decent price and decided to ship it over to the garage rather than my home address. Order was placed on Monday evening and tyres arrived midday Thursday where I asked to and were finally fitted the next day. Overall very pleased with the purchase,
Ordered a set of steel wheels with winter tyres, and had no issue with the ordering process. I may well order tyres from them next year, that is if I could get them fitted locally for a decent (low) price!
I've been meaning to fit winter tyres for years, but like so many people always left it too late and finding local suppliers had run out. Decided this year, on buying a new car which is likely to be kept for several years, to get a complete set of wheels and winter tyres. After much research I found Mytyres. Still unsure of what to get I rang their helpline, and quickly got through to a very helpful operator whose knowledge was very useful. The tyres were ordered on Monday afternoon, and arrived Thursday morning. My local garage fitted them this morning, so now all I need is a foot of snow to try them out… Regarding problems encountered by others. First, yes, their call centre, from the accent of the operative, is in India. I had little trouble understanding the contact I got through to, though I do understand the need to 'tune in' to the accent. If I didn't understand the first time then asking for a repetition soon sorted the matter. Second, my experience of payment was straightforward using Mastercard, and I believe payment was taken only on dispatch of the order. I don't dispute the problems encountered by others, but I'd be more than happy to use Mytyres again and recommend others to give them a try.
I, as the review below, bought a set of four tyres on line last night. I woke up this morning with an email saying that my credit card had not been authorised and that the only way to receive my goods was to make a direct bank transfer. Having checked, no transaction was attempted on my card. This firm evidently pretend to accept credit cards to get hold of the details, then look for you to pay via bank transfer, with none of the protection.
Essentially, it's a bait and switch scam that, instead of increasing the price on you, strips away all protection and leaves you having transferred money for nothing.
After reading a few reviews here, I decide I also have to put in my two pennies worth in. I ordered 4 Nokian winter tyres online and paid via Mastercard. I received an email with in a couple hours they could not verify my card and I would have to pay via bank transfer. I then called their helpline and spoke to someone who didn't speak very clear English who confirmed that I would have to pay by bank transfer or cancel the order. What a crock of !!. I have never had my card refused via an online purchase. I phoned my card company to find that the transaction had been approved, but moments later Mytyres had sent the payment back. So I cancelled my first order and tried again, and guess what they did it again.!! I spoke to my card company for the second time and was informed what they are doing is very wrong, accepting a card payment sending it back and then asking for a bank transfer, something does not sound right with that. Do they really expect you to fork out hundreds of pounds without any form of protection. I will not be dealing with company in the foreseeable future. Like another reviewer I have ordered my tyres from Oponeo.
Ordered 4 Nokian SUV3 215/60/17 winter tyres online and paid via visa @ £108 per tyre supply only. I received an email 2 days later to say they could not verify my card and I would have to pay via bank transfer. I then called their helpline and spoke to someone who didn't speak very clear English who confirmed that I would have to pay by bank transfer or cancel the order. What a load of rubbish. I have never had my card refused via an online purchase. Do they really expect you to fork out over £400 without any form of protection. I cancelled the order and then noticed the price of the tyres through Mytyres had risen to £118.80. What a con! Looked on the Oponeo web site and the same tyre was £103 supply only. I ordered 4 online without any issue with my card and they were delivered in 3 days all nicely shrink wrapped. Suffice to say you know where I will be going for tyres in future.
Have ordered 2 sets of full winter tyres on Steel rims from Mytyres UK in the last 2 weeks - each time we have received delivery within 4 working days - even though we ordered the goods over the week end. Husband has already installed his tyres on the car and he is very happy. My tyres arrived today the 20th November after my order placement late on Sunday the 16th!. We will definetely be repeat customers.
I bought a set of steel wheels and winter tyres for my car. Very good price, delivery excellent. Goods actually arrived 4 days before predicted delivery date, and fully inflated, even had valve caps fitted! Unfortunately I did e-mail a query to then prior to purchase, and was instructed to consult their web site, which was where the query originally originated, so not much help, so asked local tyre fitter. Later bought a set of tyres for another vehicle, these also delivered well in advance of forecast date. Good Company to deal with, but customer communications not good.
Ordered winter tyres, delivered in time, put them on my car, and went for MOT which was due and guess what? MOT failed because one tyre was different size. I ordered tyres and wheels size 175/65/R14, but one of the tyres is size 165/65/R14, that means I had to go and manage to change the tyre again in order to pass MOT. I have contacted mytyres by telephone, was promised that the new tyre will be sent and I will be contacted within 2 days, which of course did not happen yet:) Still waiting... Zvonimir Cani Glasgow
Ordered a set of winter tyres from Mytyres and everything seemed fine. Took a week or so before I got an email to say that my tyres were being dispatched and should be there in about a week. On checking the parcel tracking number I saw that they had attempted delivery the day before I even got the email. Apparently someone had 'refused' the delivery at my address so the tyres had been sent back to the depot, and then back to Mytyres.co.uk. Still have no idea how some random person was able to 'refuse' the delivery at my house. Several days later (after no correspondence) the next email I get from Mytyres is one stating that my order has been cancelled due to "item unavailable". What a waste of time!!
Easy to order and delivery was fast, however i had to return the tyres and this is where the problems started.
I rang up the day the tyres got delivered and they were more than happy to cancel the order, stating they would refund the money once they reieved the tyre back in there warehouse....5 weeks later the tyres are still with me, 5 times i've rang and each time the call centre worker has blamed the courier company and that they will rearrange for pick up...and guess what i still have the tyres, ive emailed the company via there website and been ignored!
If you want my advise dont deal with them, there very very quick to take your money but you've more chance of getting blood out of a stone when it comes to getting it back!
Ordered a set of four nokian winter tyres on steel rims. All dispatched as normal and arrived in a timely manner. On closer inspection all four were fully deflated. Started to inflate the first to be greeted with a hissing noise from the base of the valve, thinking I may have to take this to the local tyre centre to get sorted. The following day attempted to inflate the other three only to be greeted with the same hissing sound, now not happy ! That's now all four tyres fitted incorrectly, not very confidence inspiring and now at the mercy of an email response to try and get this resolved. Common sense would say that these would be leak checked prior to dispatch to prevent this from happening ! I would like to add that I have used my tyres several times previously with a service that is second to none so will be interesting how soon this is can be resolved.
I ordered a set of 4 steel wheels and Nokian Winter Tyres for my Ford Fiesta. The website was easy to navigate and straight forward to place an order. I have had to verify my identity with utility bills with another mainland European tyre company before and so was expecting to do so but was not required. Made the transaction so much simpler. I orderd the wheels/tyres on a Tuesday and they arrived that Friday, despite the website saying 10 days. Very impressed. Would recommend to anyone.
Ordered my winter tyres (for my four wheel car) three beautiful new tyres on nice alloys arrived (though the promised tracking info email was never sent) but of the last wheel no sign at all. Emails not responded to either. Common sense would suggest that people order winter wheels in fours!