They took my £65 and didn't show up. I had to fly and rely on a mate to look after my stuff till a real courier company could collect it. I don't believe they even exist beyond 2 scammers with computers and phones. I was told i would be fully refunded and am still waiting. have reported them to the trading standards Institute and the Action Fraud Police website. DON'T USE THEM YOU WILL BE CHEATED AND ROBBED LIKE ME AND THE MANY OTHERS HERE.
Myukdelivery took my money and then failed to contact me about the pickup or delivery and they don’t respond my calls or emails.
I spoke to Mark at myukdelivery who gave me a quote and asked me to pay online, which I did. Since then I have received no confirmation about the pickup or delivery and no response to emails and no-one is answering the phone.
After 24 hours of trying to contact them, I cancelled the service. The terms and conditions state “Bookings may be cancelled within 48 hours of booking without a penalty charge”. I requested a refund, which they have not done. I still get no response to emails and the phone just goes to a recorded message.
I believe this to be a shameful scam. I have reported it to Visa who are disputing the payment. I shall also report it to other ‘bodies’. They should be prevented from trading unless they can trade with moral ethics.
The address on the domain name registration is 13, Walnut Close, Hayes, UB3 1JH, but that may be fictitious too!
THIS COMPANY ARE A TOTAL AND UTTER DISGRACE AND SHOULD NOT BE ALLOWED TO TRADE AS A COURIER OR ANY OTHER COMPANY...... I HAVE REPORTED THEM TO THE POLICE AND HOPE THEY ARE FOUND OUT TO BE THE SCAM ARTISTS THAT THEY ARE AND ARE PROSECUTED APPROPRIATLY!!!!!! They took my £95 immediatley out of my bank account on Tuesday 4/4/12 for a delivery to Bristol on Friday 6/4/12 ------- I AM STILL WAITING ON CONFIRMATION OF THIS TRANSACTION OR INDEED THE DELIVERY................ I HAVE EMAILED THEM UMPTEEN TIMES AND CALLED ABOUT A MILLION TIMES, ONLY TO GET THEIR RECORDED MESSAGE ON EVERY OCCASION!!!!!!!!!!!
THIS FARSICAL COMPANY SHOULD NEVER EVER EVER BE USED AND I ONLY WISH I HAD SEEN THE REVIEWS BEFORE I TRIED TO USE THEM!! AS I SAID I HAVE REPORTED THIS TO THE POLICE AND EVERYONE ELSE WHO HAS BEEN CONNED BY THEM SHOULD DO THE SAME............THEY NEED TO BE STOPPED!!!!!!!!!!!!!!!!!!!!!!!
I have been trying to confirm a delivery with My UK Delivery for the last 4 or 5 working days. I had a call from them one evening last week and then they have failed to reply to my many emails.
I'm glad I didn't paid them any money when I spoke to them! I have tried ringing them today several times to no avail + another couple of emails that they haven't responded to.
I've gone for a reputable delivery firm and so should you!
The day of scheduled collection has come and gone and still no words from My UK Delivery!
Clive found this review useful
I am cross with myself for not checking for reviews before handing over my money, but it didn't take long to smell a rat. No confirmation of purchase, or collection order, and nobody answers the phone or responds to emails. I'll contact trading standards and watchdog. Has anyone been successful in getting their money back?
In response to Myukdelivery's response, i categorically have received no communications from you until I left this review. Nobody responded to me chasing the collection. I reserve comment until the refund is processed.
UPDATE ON "EVEN WILL RIP OFF A PENSIONER". AFTER NUMEROUS E-MAILS AND FOBBING OFF HAVE STILL NOT RECEIVED REFUND. HAVE FOLLOWED TRADING STANDARDS PROCEDURES TO NO EFFECT.
HAVE CHANGED BANKS AND THEY SAY THEY ARE UNABLE TO PAY REFUND TO NEW BANK - OLD BANK SAYS IF A REFUND DID OCCUR (WHICH THEY DOUBT) IT WOULD JUST BOUNCE BACK TO THEM - THEREFORE FOLLOWS THEY THINK THEY WILL GET AWAY WITH NOT PAYING REFUND.
I HAVE NOT ONLY LOST THIS MONEY BUT ALSO WHAT I PAID FOR THE GOODS ON E-BAY AS THE VENDOR HAS NOT REFUNDED THAT AS WELL. ALSO THE COST OF NUMEROUS PHONE CALLS TO BANKS, TRADING STANDARDS, AND SOLICITOR.
AS A RESULT I AM REPORTING THEM TO action-fraud.org.uk AND I SUGGEST THE REST OF YOU DO THE SAME.
IT MAY SAY UNDERNEATH THAT MY UK DELIVERY HAS PROCESSED REPAYMENT - BUT I DEFINITELY HAVE NOT RECEIVED IT !!!!!!!
I have been waiting for a year for my insurance claim to be resolved.
This company does not answer emails or phone calls and should not be
allowed to trade.
Please do not have anything to do with My Uk Delivery,you will lose your money.
IF ONLY I HAD READ THIS SITE BEFORE MAKING PAYMENT I WOULD BE £95 BETTER OFF.
MY EXPERIENCE IS EXACTLY THE SAME AS OTHERS ON THIS SITE BUT WE ALL SEEM TO LEARN THE HARD WAY.
ITEM SHOULD HAVE BEED COLLECTED A WEEK AGO BUT DIDN"T LIKE OTHERS I GET NO REPLY TO EMAILS AND JUST A RECORDED MESSAGE ON PHONE.
DON'T BOTHER CLICKING ON 'CONTACT' ON THEIR WEBSITE AND SENDING YOUR QUERY THEY PROMISE A REPLY WITHIN 60 MINS IF YOU SEND DURING OFFICE HOURS. I WAS STILL WAITING THE FOLLOWING DAY. IT DOESN'T SEEM TO GO ANYWAY BECAUSE I FOUND NO LISTING ON MY SENT EMAILS.
I WILL BE REPORTING THE MATTER TO MY LOCAL TRADING STANDARDS OFFICE.
AS FOR THEIR GREEN FIVE STAR RATINGS ON THIS SITE I SUSPECT THEM ALL TO BE FALSE ENTRIES AS EVERY SINGLE ONE IS A 5 STAR RATING. LETS FACE IT NO ONE IS THAT PERFECT.
IF ONLY WE COULD GET THEIR WEBSITE REMOVED.
have not heard from them but taken my money?looked up address private house in heathrow area is one, is office above shop, but there not there?
please do not use them you will be sorry
will contiue to track them as i have a little help and time hopefully to bring them to justist
I contacted this company on Wed 8th, filled in the form and paid my £35 for my parcel to be picked up on Friday 10th. Nothing - no confirmation e-mail, no e-mails answered, and the phone line just repeats the message "We are experiencing a high volume of calls please try later" !! After finally getting an e-mail from Mark he assured me they would collect my parcel on Monday 13th Feb - Nothing!! I am now £35 (+ the extra I had to pay a genuine company to pick up and deliver my item) out of pocket. They are a complete scam - DON'T USE THEM!!
every bad review on this site is true i have had exactly the same response none whatsoever they are a scam company and i would advise everybody to contact your trading standards and get these horrible people closed down
I ORDERED A COLLECTION FOR TODAY (8:30am to 12:30pm) paid 69 pounds.....waited till 1pm, no one came, no telephone call, I TRIED CALLING THEM FROM 1PM TO 4PM, NOBODY ANSWERED, ONLY AN ANSWER MACHINE SAYING THEY WERE 'BUSY' AND PLEASE CALL AGAIN. I wrote to firstname.lastname@example.org at 4pm and still no reply..............I BET THE ONLY GOOD REVIEWS THEY GET ARE FROM THEMSELVES! DO NOT FALL FOR IT!!!!!!
ITS VERY FRUSTRATING AND UNFAIR!! I WILL PHONE MY BANK TOMORROW MORNING AND TRY TO CANCEL THE PAYMENT.
HELL NO, DONT THINK YOUR GONNA GET AWAY WITH IT.COZ IM GONA GET MY REFUND!
they take the money you get no receipt from internet purchase entered
then they do not respond..failed collection..no response..requested refund..response okay will pay..
still no response..this fraud if you have been a victim register it..
The only thing these guys are good at is providing a terrible service!!! Cancelled my delivery immediately after reading all these reviews. To be fair they have offered a refund :-) Guess what never refunded :-( Lies!!! Next you will find them stealing milk money!!! LOL
Booked a pick up on 9th Dec - still waiting on 3rd Feb 2012 have tried e- mail & phone contact and was promised full refund of money paid - this has never happened and contact with these people is virtualy impossible! I would advise anyone thinking of using their services not to bother, I had to deliver the item myself 160 mile round trip and one full day lost just to keep my good name, terrible service and public relations non existant ! still trying for refund for non fulfilment of contract - rubbish company [ if it realy exists or is it just a scam ]
I booked a collection from myukdelivery and the decided to cancel after reading some bad reviews, I asked for my money back and the told me yes that's fine to cancel and have a refund, but still have not received a refund, not very happy.
I wouldn't even give them one star its just that you have to, to be able to leave the review. Lost £55.00
DO NOT USE
Do not use this company. They are a complete and utter waste of time and i doubt they even exist.
I paid £65 to have a slide picked up as a Christmas present for my daughter.....They kept saying they would pick it up, but they did not and still have not.
They now refuse to answer my e-mails and still have my £65.
I have reported them to Watchdog and The Trading Standards.
TO THINK THEY KEPT MY MONEY AND NEVER HAD ANY INTENTION OF PICKING UP MY ITEM MEANT THAT MY 5 YERA OLD DAUGHTER DID NOT GET HER SLIDE FOR CHRISTMAS.
Do NOT use this company unless you want to throw away your money.
THIS IS A WARNING
Avoid my uk delivery like the plague this is my sad story of how I lost my hard earned money to them,
I first contacted myukdelivery on the 22/11/11 and on this day we exchanged 7 emails between me and Becky checking details.
I then contacted myukdelivery on the 25th to confirm and myukdelivery sent me a payment link on the 26/11/11 for £49 which I paid (this is 3 times the price that parcelmonkey would deliver it for but I paid to get a morning slot).
I didn’t get a confirmation or even acknowledgement of payment so I emailed myukdelivery on the 27/11/11 they didn’t reply!
I tried to ring myukdelivery countless times on the 29/11/11 to check they were coming but myukdelivery didn’t answer, I then emailed at 12.20 as they were meant to be with me by 1, myukdelivery replied with
Please email email@example.com
which I did and at 12.22 myukdelivery replied
I am sorry for this.
I will chase this up with the local depot now for you.
Strangely my name had changed?
I replied with “Thank you but I do have to get taken to the hospital soon and my phone number”
I then stayed in till 13.38 when I sent myukdelivery another email
“I have stayed in an extra half hour but am going to have to rush now ! I have to tell the customer he won’t have the suspension for his car (needed for his mot) tomorrow as well aren’t I ? Unless you can collect this evening ? Yours unimpressed and my phone number again”
myukdelivery emailed me back at 14.16 (bear in mind I had told them I had left for the hospital and given my phone number) to say
I am going to see what we can sort out for you.
I will respond shortly.
Whilst at the hospital I rang lots of times but no answer neither did I receive a phone call so when I got back from the hospital I emailed myukdelivery at 18.37 saying
“What’s happening ? You won’t answer either phone now but your voice message says you will respond in 3 hours to emails but I haven’t had any response since 14:16 ?
I have paid as my bank has verified and I am waiting to hear from you so I can tell my customer what’s happening or whether I have to return his £200?
Yours unimpressed Clive
At 2220 on the 29/11/11 after not having had a response from myukdelivery since 14.16 I emailed saying
As you will not answer the phone or respond to my emails
I want a full refund for the collection you haven’t collected and feel I should be compensated for my loss of earnings and the loss of my sale and tarnishing my good reputation (check my feedback) and the fact I will have to take another day off work if I am lucky enough to sell it again.
I expect to hear from you with my refund by end of business tomorrow as I have paid for a service I have not received!
I received no answer from myukdelivery until after I left bad reviews for them, myukdelivery then answered me on the 1st dec saying my refund is being processed!
I haven’t seen a refund over 3 weeks later and strangely when I paid it was out of my account the same day?
I lost half a day’s wages waiting in for myukdelivery as well as the £49 and the sale so don’t believe the convenient good reviews that appear about them or their replies as the ones they have made about my reviews are not true.
I don't expect this review to stay up long as myukdelivery keep getting my honest factual reviews removed! Yet I am hundreds out of pocket because of them and have all the emails between me and myukdelivery which I will be putting up on a blog.
I just came to leave a good review of my parcel collection, when I saw a few bad reviews on here. I was quite suprised !
Personally, I had no problems. Quick phone call, collection and drop off all went fine.
I will use these guys again.
Myukdelivery failed to collect my item on 2 separate occasions. Talking to [name removed] is a joke as she knows nothing. I sent a recorded delivery letter to their website address citing Breach of Contract & demanding a refund & it was returned undelivered! DO NOT USE THIS COMPANY
The company collect my purchase from the Ebay seller 5 weeks ago and we are yet to receive this or an explanation!
If you call and on the rare occasion manage to get through they say they will look into it and call you back but never call you back.
I am now out of pocket for the purchase £80 + deliver £35 + the high phone bill trying to get in touch.
The only recommendation I can give is to avoid this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Ordered next day delivery, item never picked up.
Now no way to contact them. They only give you an email address, which they just ignore.
DO NOT TRUST THESE REVIEWS.
If you do a quick google, you will find many, many stories
I booked a delivery service last Friday, they committed to pick up a mattress from a shop in Thurrock and deliver it to my house in Lincolnshire.
Payment went through and on Tuesday nothing happened; the courier company didn't show up at the shop, they didn't call me to let me know of a possible delay and even worse did not even reply to my attempts to find out an explanation.
I managed to get through and got Becky on the phone the following the day who was unable to give me an answer, she committed to call me back as soon as she finds out what was the state of my delivery but she never did.
Called her again and she committed to the same but again, nothing happened.
I am absolutely angry and cannot believe the lack of professionalism this company has shown, not only failing to respond to the contract but the rudeness of not giving you a proper answer which has made lose hours and hours of my time and phone calls to the shop where they are still waiting for me to pick up the item! such a big problem an headaches for a company who has not reply to any of my-at least- 6 emails or answer machine messages left. Totally unacceptable, 3 days later and still haven't heard from them.
AVOID, THIS IS NOT A RELIABLE COMPANY!!!
Last week I arranged for myukdelivery to pick up an item from an ebay seller in Birmingham and deliver to Bedford. This was scheduled for a Thursday morning. The seller waited in. The pickup didn't happen. Despite phone calls and emails from me over the last 7 days, I have not been able to get the company to respond. Its always 'I'll get my supervisor to call you'. I have been advised by Trading Standards that they are in Breach of Contract and I have asked for a refund. I can't recommend this company to anyone based on this (lack of) service.
Update: Interesting that the company has responded within 20 minutes of my post whilst completely ignoring my calls and emails for a whole week. They need to explain (1) why the original pickup which was scheduled by them for a workday morning (in fact I told them that any time that day up to 2pm was OK) didn't happen. (2) Why they did not respond to me at all when I tried to schedule a new pickup - Both myself and the pickupee were aware that this would be morning or afternoon ie working hours. I stand by my original comments.
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