Reply from National Accident Helpline
[REPLY]
- Reviews (1,263)
- Customer
- 2 Reviews
- John Pearson
- 1 Review
- Mrs Krescia Ambrosio
- 2 Reviews
Courteous friendly staff
I called the National Accident Helpline as I had suffered a fall and was persuaded by family and colleagues to report it. The first person I spoke to put me instantly at ease, took my details and passed me through quite promptly to a solicitor, who was also very helpful and encouraging. Another solicitor called three days later and said she would deal with the claim and would be in contact with me with progress. Very happy and satified with the service so far!
- Elizabeth
- 2 Reviews
unsure at this time.
Spoke to nice lady she put me through to a solicitor heard someone say hello then was cut off!!!!!!!
- Paul Lamonby
- 1 Review
national accident HOPE line
Really nervous about phoning up as was worried what might happen at work when they
found out that i was making a claim. Accident helpline put me at my ease and told me i had a case and 20 minutes later had put me through to a sloicitor who took my details and set the wheels in motion. Heres to a successfull claim
- Jennifer Crockford
- 1 Review
Professional and helpful.
Kind man took all the details and was very helpful, professional and informative.
- Jane Job
- 1 Review
what are you waiting for!
Rang today about my accident, couldn't believe how good the lady I spoke to was.
She listened carefully what I had to say and very quickly advised me on what to do next.
Brilliant service would definitely recommend them.
- Sinead O'Leary
- 1 Review
very helpful, sympathetic and kind
I was very happy with the way they delt with my phone call, very informative and I have recommended this company and will not hesitate to do so in the future. Thankyou
- Richard Walton
- 1 Review
Speedy, professional and very helpful
I was involved in a car accident and contacted the NAtional Accident Helpline. All my contact with them was spot on and very professional. I was very impressed they returned calls exactly when they said they were going to and they put me in touch with a solicitor who send me all the necessary information swiftly and on line. A great service and I was very pleasantly surprised.
- Emma Casley
- 1 Review
The staff are proffessional, courteous, kind and made me feel at ease and heard
When I rang up I felt quite worried and uneasy but they made me feel so at ease and comfortable.They were kind, courteous and at the same time 100% proffessional and I knew I had made the right decision. The Gentleman made sure I knew I had done nothing wrong and that I had every right to be heard and should make sure I look after myself. I would definatly highly recommend them to anyone , it was so quick and so friendly, the staff made you feel like you were a person not just another statistic and they followed up everything they said they would . I was extremely impressed and would definatly share my experience with others.
- Stewart Fryer
- 2 Reviews
scarily good
Web site says we work Monday to Saturday. I requested contact on Sunday and got a call within minutes - brilliant service
- Judith Gooding
- 2 Reviews
Not what I had hoped for
Having spent the time going through all the details with first point of contact, who was polite and helpful, I was put through to the preferred solicitors. The person who answered then asked me for all the details again. I was not prepared to spend the time repeating what had been recorded already, and found the person came across as indifferent. I will not be taking up the service.
- ADAM JAMAL
- 2 Reviews
- Mark Saxby
- 1 Review
Excellent Service All round
Clear online form to fill out and called back within 5 minutes. Polite & helpful staff and very efficient indeed.
- Melanie Harrison
- 1 Review
Fantastic, couldn't have asked for more!
Very very helpfull and informative. Customer service 2nd to none.
- Martin Cox
- 1 Review
- Karen Gray
- 1 Review
Quick response
I have had a quick response and been appointed the relevant solicitor for my claim. It took a while to read through the paperwork and I had a few queries which were answered well. So far I am impressed with the process, now it is on to the next stages.
- David Brown
- 1 Review
Would have been heard if not been talking to a deaf robot
I rang about making a claim and had three issues regarding a possible claim. The young guy I was talking to asked about the most serious problem and after informing him of three he concentrated on just one which I had told him wasn't that important to me.. He kept using the usual yes , Sure I understand ... But was not(clearly) paying any attension to what I had said... It was only at the end I repeated again the main issues in my claim and asked if the Solicitor he was putting on my case would deal with them.. "Yes of course " He still didn't really have an idea of my needs and to be honest it was like talking to a script.... I am having second thoughts about using this service and may look elsewhere. I will look and speak to the company he suggested but if I get the robotic and ignorent response he gave then I will not hesitate to look somewhere else for help with thisd matter...
- Christine Gretton
- 1 Review
i found the call operative i spoke to very helpful,understanding,well experienced,and was totally satisfied after our conversation and felt that my claim was with the best person i could ask for.
0i went into the bead shop in York road kings heath its called mo and mo and was looking at some beads and then after about 3 mins I stepped to the side to find myself falling to the ground I then felt pain in my arm hand and my back and seen blood pouring from my hand and shop assistant asking if I was ok. After I got up and the commotion had finished I looked to see why I fell down and seen that there was baskets all round the floor and then realised I had fallen over and onto baskets on the floor in the isle and ended up in accident and emergency but the thing that got me I wasn't given any first aid of any kind by the shops assistants and was taken to hospital by my husband who was called to come and get me by my daughter and her boyfriend that was in the shop with me and neither of them seen the baskets or obstruction until I was going down and that's when I realised I had not fallen over I was triped up by a basket on the floor in the aisle way which I find a very un safe place to put anything of any size
- P.Whitehead
- 3 Reviews
friendly, helpful and honest
I found this easy to do and was not pressured into taking things any further. They were very helpful and friendly but most of all very honest. You are not kept waiting for ages on hold or waiting for a call back. If they can help you get what you deserve they will and if not they will tell you and as its on a no win non fee basis there's nothing to loose by calling. Even the fees that you may have to pay, if you win, are reasonable. Would recommend to anyone :-)
- Ruth Bradley
- 1 Review
VERY MISLEADING, T&C STATE YOU HAVE UP TO 3 YEARS TO CLAIM BUT YOU HAVEN'T, IT'S 2 YEAR 9 MONTH:(
I checked your website and terms and conditions said you had up to 3 years to claim so as I was still undergoing treatment left it as long as possible. The woman I spoke to was lovely, understanding and helpful. However solicitor we were put to was quite sharp and told me the time to claim was 2 year 9 month so couldn't help. I'd left claiming as late as possible as was still having treatment 2 year 11 month after accident. (Still am now) He said someone else may be able to help but gave no advice on who to go to or who to go to for advice. I told him the site said 3 years but he said it takes 3 month at least to process and has to be put in COURT within 3 years so website VERY misleading! He wouldn't help so tough had to find someone. There are literally thousands of solicitors but ones I tried said the same:( After 5 surgeries I was left with no way to claim. If I'd known it was 2 year 9 month I would have claimed earlier. All that pain suffered and lifelong injury and not able to claim:( Gutted and 3 years up so can't claim now! Cheers for that. Perhaps a change to T&C is in order!
- Hayley Lane
- 1 Review
Strait to the point and everything was well explained
Very polite and informative. Efficient and well explained. Overall I am very pleased with the service recieved so far. As for first for lawyers they are very bad I'm glad I chose national accident help line for sure.
- Katarzyna Idasiak
- 1 Review
Really great service
National Accident Helpline was very helpful and patient. Answered all my questions and they were very quick to contact me to let me know if they are taking my case or not. I am very pleased with their service.
- Melissa Fenwick
- 1 Review
- Tracey Glenc
- 1 Review
Superb, honest advice!!
I wasn't sure if i had a claim relating to medical negligence and came across this on well know search engine. Was able to speak to an adviser on the chat option was given realistic advice and someone phoned me up to go into more detail and I've since been contacted by a solicitor who is making a claim for me. It all happened in the space of 24-48 hours. i was concerned about wasting their time, but they reassured me i wasn't. Very happy and would recommend
- Keith
- 2 Reviews
Friendly supportive service
The advice I was given was very straight forward and given in a polite way. I felt as though I was being listened to in a supportive and caring manner and not just another client on the other end of the phone - thankyou!
- Wayne Boswell
- 1 Review
Prompt and efficient.
They listened to my story, verified that I had a case and informed me at each stage what action they were taking, I was always in the loop.
- Wayne Dicks
- 1 Review
- Raasikh Corlis
- 1 Review
I was happy with the service
You will feel welcomed from this company :)
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- Dave Clark
- Rochford, GB
- 2 Reviews
TOTAL WASTE OF MY TIME.
I took a claim to National Accident helpline late April, they said that they could help me.
They passed me onto a solicitor who was really interested in my case. All the details were passed over to them.
They sent me a lot of paperwork to read and sign. When the paperwork arrived I read through it and found a paragraph saying IF YOU LOSE.
It stated that if I lost the case, The solicitors may require me to pay their expenses.
If phoned the Solicitors and left a message on the answer phone, explaining that I had been told this was a NO WIN NO FEE case. So why would I have to pay their expences?. I phoned again a week later and was asked by the secutary to leave another message, I explained that I had already done this a week prior and not heard anything. She took my phone number then said she would get him to ring me when he was out of his meeting. This was on the 28th May, I sent him an email on 4th June and still not heard a thing.Total waste of time, I am going to another claim company.
- Jamie Hutchinson
- 1 Review
very friendly and clear
national accident helpline is brilliant they ring you at a convenient , there friendly and helpfull and not too many questions to answer
- Jodie Tanswell
- 1 Review
- Amanda Worsfold
- 1 Review
- James Butler
- 1 Review
Friendly and professional
The service was easy, response was fast and the advisor was very helpful, friendly and courteous. There was no sense of being rushed through the process and the choices were always explained and given to you. Great service!
- Osman Hamed.
- 1 Review
- Miss danielle bullock
- 2 Reviews
Really helpful and considerate
Advisor was clear and considerate. I understood what was happening going forward
- Helen Simpkin
- 1 Review
Info on no win no fee wasn't correct
Solicitor had to go through the changes to no win no fee and the upfront costs I could incur which was completely different to your agent who said I had absolutely nothing to fund.
- Sue
- 2 Reviews
Talking to someone at NAH was a better experience than anticipated.
The people I spoke to were very polite and knowledgeable. Only one problem, one of the people got my address wrong ie. the house number, otherwise fine.
- Katrina Taylor
- 1 Review
more bark than bite!! underdog !!!
well i phone the national accident helpline who sounded very helpful said i had a good case and would refer me to a specialist solicitor who would call me back that day. a week later im still sat waiting. its put me off persuing this now. not happy.
- Christopher Close
- 1 Review
Bit too overpriced! Wen there's injury lawyers 4u out there
Wasn't sure about letting telle company help me out and when I was told they take 25% of YOUR compensation I decided not to use them specially wen there's lawyers out there who let u have all of what u win as they claim from the other side hmmmm glad I listened to friends now
Reply from National Accident Helpline
Thank you for your feedback.
On April 1st this year the Government introduced changes to the way no win no fee operates in England & Wales. Under the old system, in successful cases, the other side paid all the legal costs meaning that people claiming kept all of their compensation. But from April this is no longer true and claimants may be expected to contribute to their legal costs from any compensation they receive. At National Accident Helpline we have been completely open and honest about charging, unlike many other firms. We make sure there are no hidden fees, no extra costs and nothing to worry about. If you win you will keep at least 75% - probably more – of your compensation – guaranteed!
National-Accident-Helpline.co.uk Details
No Win - No Fee
Here at the National Accident Helpline, we understand that getting back on your feet after a serious accident, for example a road accident, is no easy task. You may well have suffered both physically and financially, but the prospect of claiming compensation against an employer or large organisation can often seem daunting. That’s where we can help. NAH has been working since 1993 to help people like you claim the compensation they deserve on a no win no fee basis. So whoever you’re up against, you’ll be better off with us on your side.
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