Don't keep to their words.
few years ago, was contacted by their telephone sales dept. Was told to have a direct debit with them and I can then forget about it all for they will automatically check my results and contact me via telephone or letters if I win. Rang them up recently, and was told that this is not so. I could have won and lost all my winnings over the years. This is false marketing as I see it. I am thinking of cancelling my account and direct debit with them.