National Tyres and Autocare reviews

National Tyres and Autocare reviews

Good
8.8
from 0 - 10
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About

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Would not let them near my car again.

Absolutely awful service all around by poorly trained mechanics.

Got my car home and could see something was wrong, so opened the bonnet to see the engine bay plastered in oil, and I mean plastered. Decided to check the filter to be on the safe side and it was poorly fitted to say the least. Just re-drained my engine and done it again at home, £45 badly spent.
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Easy to use website

cheaper and easier to use than waiting on the telephone
appointment booked and paid for within 5 minutes
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OK - COULD BE BETTER

A) Why can you not specify an actual time
B) Website gives you to option to add wheel alignment - but this doesn't work - eg price is not added to the order.
C) Your website states you have a 50% discount on wheel alignment - Just £15 however when I tried to add wheel alignment to my order it stated £29.

Minor points but could be better user experience if these issues were addressed and resolved.
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SIMPLE & FRIENDLY SERVICE SO FAR

SIMPLE & FRIENDLY SERVICE SO FAR, as have orderd on-line, and not due to be fitted for a few days. So can't judge full service yet?
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Friendly reliable service

I've used Nationals before, very friendly.The engineers are always knowledgeable about the work they complete.
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Easy to order on line

Took a while to understand all the rating marks on the tyre, but overall happy with the tyres I have chosen. Will wait and see when fitted as to how good they are.
National Tyres and Autocare

Reply from National Tyres and Autocare

Dear Customer,

Thank you for your feedback which will be taken on board as part of our regular review of our website.

Kind regards,

National Tyres Customer Services
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Easy online MOT booking

Simple to book and pay for in advance. All done in 2 mins :)
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Helpful and Informative - Fair and Honest

Helpful information in a no nonsense, customer friendly manner - PERFECT
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Helpful

Very helpful. Website user friendly. Appointment slots available at various times.
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Great site and easy to navigate

Will defInitley recommend to friends and use again whenever need maintenance doing to car
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helpful staff and good service

staff was friendly and helpful and service was good
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Online booking for 2 tyres and Mot was not Tiresome 555

This is an edit version of the transcript of my chat with the company rep a National Tyres called David:
Hello anil My name is David, how can I help you?
anil says:
I am booking online for 2 avon tyres and mot with an oil change how do I apply in the in branch discount voucher of 10% off for tghe oil change?
David says:
In branch vouchers can only be used in branch.
anil says:
I understand then I shoukld remove the oil change from my basket then, also 50% off wheel alignment, Icurrently also have 2 winter tyres on the front axle and have declined the casing disposal fee as they have plenty of tread left so I will be able to take them away?
David says:
Yes you can take them if you like.
anil says:
If I use the Wheel alignment will still need to have the wheel balancing as a separate item? and should i remove the oil change from my basket only shows discount on mot 7.58 and current total158.58
David says:
Yes you would.
anil says:
Ok will do, I am currently oversea and cannot ring the milton Keynes branch until I get back on the 2nd of May. Is there an email address to contact the branch directly, my overseas no is +66xxxxxxxx
David says:
The branch will not be able to call you overseas. You will be able to complete your order online.
anil says:
Ok, will do but as regards additional in Branch promotions I will speak with them on my return and they will be able to add these to my pre-arranged booking, is that correct and I can use the various in branch voucher as required, is that correct?
David says:
The branch vouchers can only be used on orders placed in the branch, they cannot be added to online orders.
anil says:
Thanks I will remove from my basket those items that I can only use the in branch voucher then and complete my checkout. Again thanks for your help. Bye
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Good service and excellent value

National Tyres online ordering and booking system is very easy to use. The special offers and discounts for customers are an added attraction. Generally speaking, my experience of service quality and standards applied by this company has been good.
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average

not great, not terrible, just an average site.
National Tyres and Autocare

Reply from National Tyres and Autocare

Dear S Reid,

Thank you for your feedback which will be taken on board as part of our regular review of our website.

Kind regards,

National Tyres Customer Services
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Excellent Service

Would not hesitate to recommend
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GOOD VALUE OFFERS

I've not had work done yet so can't comment on that, ( I will let you know) but arranging has been fine so far and good money saving offers.
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Happy customer

Excellent service - very swift and good price. Sometimes feel intimidated in a garage but always made to feel welcome here. Many thanks, keep it up.

National Tyres and Autocare Details

Branch Opening Hours

8.30am to 6.00pm Monday to Friday 8.30am to 5.00pm Saturday 10.00am to 4.00pm Sunday: Selected branches – please check before travelling.

About National Tyres and Autocare

National Tyres and Autocare is the largest independent fast fit specialist in the UK.

Our highly trained technicians are specialists in vehicle parts repair including;

tyres, exhausts, brakes, batteries, MOT testing and vehicle safety inspections. We have a network of over 200 branches throughout the UK

Visit National Tyres and Autocare

Contact information

Call us on: 0800 432 0460
We live here: Regent House, Heaton Lane
SK4 1BS Stockport
United Kingdom

Category

National Tyres and Autocare is ranked 16 out of 28 in the category

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