Did their job, but very frustrating lack of communication / answering emails
Its very difficult to comment on how affordable or good they are compared to other companies offering the same service. During the process I actually got one plate released quicker by contacting DVLA directly. I just decided I didn't want it over this one. They did their job in terms of successfully applying for my plate to be released and bidding for it on the online auction, so no complaints there. The process took longer than expected, having being told the plate would go to auction in July, it ended up being in October. Email communication was awful. I ended up dealing with three different people. The original person just simply did not return my emails... so I never got confirmation that they received my forms, or when it was going to auction. This resulted in a phone call to be told I would need to submit the forms again. Having done this, I had to chase them up again to get confirmation whether they'd received them. I then never actually got a reply as to when it was going to auction (bear in mind months of waiting). I just suddenly had a text to say it was going to auction today and to be prepared for a call. Perhaps a one off, but regardless a very frustrating experience. If i hadn't been so busy with work, I think I would have done this myself and saved their admin fee.
To reply as a company, please log in to your business account.