We found the website really difficult to use. Once you had chosen an item or input details the system would take you back a step with windows popping up all over the show. After a few attempts to get the payment details in we finished the transaction, only to find our goods were delivered to an address 40 miles away as the site had changed our post code and I hadn't noticed
I opted to pay extra for next day delivery but TNT does not give you any indication when the parcel will be delivered. If you are a business open during the day, no problem, but if you are in and out during the day you need some indication of when the package will be delivered. Sure enough they tried to deliver during the only hour I was out. Did not attempt to deliver 3 doors up which is a business open throughout the day. I will say however that when I phoned the TNT office they were very good in getting the parcel re-delivered. DPD are streaks ahead. They tell you the hour your parcel will be delivered, you can track your parcel live on a map up to 15 minutes of its arrival and it also tells you the number of your delivery and the number the courier is at present delivering. In addition you can re-direct your parcel to another address on your phone at any time before your delivery. What’s more the company that used this courier did not charge for next day delivery for orders over £50!
These guys were easy to get on with and dealt with my order in record time. We arranged to collect and they were sat there in a box all done. The quality is outstanding as was the unit cost. Good product range
They had the items that I needed in stock and at a competitive price. I placed the order via their website but also needed to speak to someone. They answered my query immediately and satisfactorily allowing me to place the order as I wished. The items arrived the next day as promised
There is a tendency nowadays to have websites that are modern and flashy. I feel many customers in this field would rather robust, reliable and functional. Functional in truck driver kind of way not an IT way. I especially hate when I have to enter information twice in the same form. I am IT competent but I have grave worries about the competency of IT people generally
Easy company to business with, prompt dispatch with parts arriving as promised. Only minor criticism was I wasn't informed when the parts I ordered were dispatched and on their way, But this did not detract from the excellent service received from Nationwide Trailer Parts. I would shop with them again.