I made the foolish mistake of trying to switch my current account to Nationwide's FlexDirect account. After telling me that the switch would be completed on 11 November, Nationwide then told me the request had been denied because it turned out that my existing bank had an extra line in my address. They said to let them know when this had amended. I phoned Nationwide a day or two later saying that this had been amended. Nationwide then said on the phone that the switch would be complete on 19 November. On discovering that still nothing had been switched a few days after 19 Nov, I emailed them via their website. Having had no reply, on 27 November, I called them again. I was told that no switch was underway because they "hadn't heard from me" that my address had been amended. They obviously hadn't bothered to make a note of my telephone call! So they then promised that the switch would go through from 27 Nov and would be done by 5 Dec. On 28 Nov, I received an email via their website saying that no switch was underway as they "hadn't heard from me" about the amended address. With heavy heart, I called yet again to be told that, despite being assured that a switch was going through on 27 Nov, in fact there was, surprise surprise, no record of any switch. I told them in no uncertain terms that I've never encountered such incompetence and to cancel the switch as it is obviously beyond their capability to do such a thing. I have now closed my FlexDirect account and will not ever again touch Nationwide with a bargepole!
Three weeks ago I have opened Flex Direct account, since then I am experiencing mistake after mistake. First they could not register my details for internet banking (I can not use branch) so they push this to me. Obviously I was not able to do that so they registered me manually but forgot to send me card reader and passwords necessary to confirm my internet banking. When I called again they had no clue what is wrong? Anyway I have to wait another 10 days for card reader. If you want to open flex direct current account be prepared to wait at least one month for setting everything up. Of course you have to call them and remind yourself otherwise you will not be able to use your account.
When I opened account at Lloyds all procedure including waiting for letters took 6 days only.
Having moved from Halifax due to horrible experiences trying to sort out my student finance, I haven't had a single problem with Nationwide! In the past I've lost my card and today I had it retained by an ATM and both times the customer service, in branch and over the phone, has been flawless and everything was sorted out in minutes. Thank you Nationwide!
Generally I find customer service at Nationwide is on the whole a headache. As there aren't any DDIs, no call queuing information about wait times, impossible task trying to get to talk to the same person twice, all this causes more stress than is necessary. As an existing customer trying to port a mortgage, we lost a buyer and had to wait 5 months for another, having paid another application fee we were told that the mortgage would expire in 6 months but not true, we had the same expiry date without enough time on it to get all of the legal process sorted out once we'd found another set of buyers, we tried to extend and nationwide were more inflexible on this than other lenders were led to believe. We were given only 15 days and we did not meet it. Now we're having to go through the entire process all over again, other lenders extend by about 2 months according to our estate agent, nationwide should know that there are problems in the house buying process and that a 15 day extension is woefully inadequate for most purposes, if you need an extensions it's likely that 15 days really isn't going to make much difference! So how is it progressing now we've missed our completion date and had the solicitor send the funds back, well badly because once again there are delays in getting the application sorted and considering we have an early redemption fee we can ill afford to go elsewhere but if we could we would start afresh with a completely difference lender, they are impervious to your problems, it's policy and that is that.
Been with Nationwide for almost three years and I'm very happy customer. Transparent and easy going totally recommended!
- You have to pay at least £1000 to have this account.
- You are not permitted to use Nationwide's Branches.
- Your only allowed to use Nationwide's automated service on the phone's.
- You banking is all internet biased.
So your paying money in and people pay your wages in but Nationwide still get money for this. So your on your own but Nationwide are in the money. Crafty.
I would go for Halifax's Reward Account or Santander's 123 account then this one!
I just closed a credit card account with Nationwide as a part of my annual financial clean up operation. I was prepared for a lengthy wait on the phone and pointless conversation with customer services about my reasons to close, however none of this happened. The customer services were on the phone without any queue and have not pestered me with their closing offers and attempts to keep me as a client. After less than 2 minutes on the phone, including the dialling in and the conversation, it was all done. I even feel sorry now for closing this credit card account and not any of the others. Never mind, I still keep my current account and mortgage with NW and will be coming back for other products, even if they will be slightly less competitive than some of the more aggressive banks. The fast and straightforward, "no nonsense" service of NW has never disappointed me. Time saved on the phone – now spent for this review.
I have never had to write to a company and thank them profusely for their stunning customer service before.
Its a little off putting having a disjointed service trail through a call centre but the staff involved in my recent mortgage application really meant it when they said they thoguht they could get it all ready in 2 weeks.
They really did do it - every part of the process worked pefectly. Survey done in 3 days. Loan approved 2 days later - forms sent same day.
We were in a real fix - and stood to lose thousands due to a less than satisfactory performance by another bank who pulled out at the last minute from an off plan sale.
Previously, they stepped into the shoes of our not so good bank and lent us money when we needed it. Loan was processed in 7 days flat.
Top quality organisation all round.
I have been banking with Nationwide for about 4 years now. Never had any major problems with them. They have reasonable interest rates on their savings accounts, and fees abroad have been one of the best.
Internet banking is not bad, especially with the new design and functionality. A couple of bad points though - firstly, when you look at your account activity as a graph, it doesn't take your overall balance (including savings account) which is a bit useless to be honest. Also, mobile banking is shocking compared to the level offered by other banks.
I moved from Lloyds 6 years ago and am very happy with Nationwide. The Internet banking is straight forward and secure and the saving rates while not great anywhere at the moment are usually competitive.
I also like the fact they don't have an Investment Banking arm so it provides confidence that you're money is safe as houses.
The downside is that they don't offer free withdrawals in as many countries as they used to.
I've recently gone back to Nationwide because of their extremely competitive ISA rate. It was extremely easy to set up. Their online banking is extremely easy to use and is due to have a face lift soon so hopefully things can only get better.
Most banks get a rough ride and the majority probably deserve it, but Nationwide stands out in my opinion. After an ATM machine abroad failed to dispense cash and debited my account, Nationwide reimbursed me after 5 days upon my return to the UK. Some banks take months (or longer) and rely on the ATM's bank to first make good. Although this happened a while ago it will always serve as a reminder that Nationwide do indeed put the customer first.
Haven't had any problems with my own account but the online account opening didn't work when we tried to open an account for my daughter. So we went into the Cambridge branch. No queue, but there was no cheery welcome- we were completely ignored while the girl continued to type away. I don't mind waiting; it was being blanked that offended me ; with no hint of apology when she was ready to serve us. She was flumoxed when we offered a cash deposit. So I offered to transfer from my account instead. The deposit was transferred promptly but they forgot to finish opening the account. I phoned, they promised to sort out but didn't bother until after I wrote in. So took about 6 weeks to open the account! Daughter did not receive an apology.
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