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Nationwide Vehicle Contracts reviews

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Customers say: »Excellent service and very helpful« »Very satisfied« »Good efficient service!« 128
Good
8.7 out of 10

128 customer reviews
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  • Reviews (128)
Nationwide Vehicle Contracts
3

Excellent until delivery!!

Brad, our contact at Nationwide, was very thorough, professional and efficient. The paperwork was fairly straightforward and he kept in touch with regular updates.
We ordered two vans, and the first was delivered on the date and time agreed, all panelled out and ready to go. The second however was disappointing, although it arrived on the date and time agreed, the Ply Lining was not fitted. A phone call to Brad and the promise that the dealer would call me back straight away, No Call so at 4pm I rang Brad again, still no call back, eventually the following day a call from Renault Liverpool who said they could not do it until Friday, 5 days after delivery!!
Using the van was impossible without the lining as any damage would be charged to us, so we lost revenue for a week. I have requested some sort of compensation for this loss, but un-surprisingly have had no response yet...Overall, Nationwide were fine, but their suppliers let them down.

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Nationwide Vehicle Contracts
5

Excellent service and very helpful

I wasn't sure whether to go through the process of buying a new car and a friend recommended the private leasing option. After scouring through a few websites I came across Nationwide and found the information easy to understand and the choice and offers better than the others.
After deciding which car to buy I contacted by e-mail and received a call back from Ashley Allen whom I found to be very informative and helpful and he made the whole experience and process of leasing a vehicle quite easy.
On the whole I would recommend Nationwide for vehicle leasing.

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Nationwide Vehicle Contracts
3

Last minuet price increase very wrong after deposit paid.

Overall still competitive even after last minuet price increase

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Reply from Nationwide Vehicle Contracts

Dear Mark,

Thank you for your feedback. As you know, I am aware of your issue with the price of which we do apologise for.

As explained this was a finance company problem of which was totally out of our control. Having said that, I feel that we have recognised this problem by agreeing to pay you £400.00 cash back after you have taken delivery.

Best Wishes

Glenn Nutsey
Tel: 0844 482 9595


Nationwide Vehicle Contracts
5

Very satisfied

Efficient and competitive!

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Reply from Nationwide Vehicle Contracts

Hi Robert,

Thank you for your feedback.

Our business is built on finding the most competitive deals available and passing on the savings to our customers.

I am please you found our service efficient & competitive.

Best Wishes

Glenn Nutsey
Sales Director
Tel: 0844 482 9595


Nationwide Vehicle Contracts
5

Good efficient service!

I was impressed with the speed with which they found me the vehicle that I wanted. I was kept informed every step of the way. I will be recommending them to my clients.

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Nationwide Vehicle Contracts
5

good

excellent service, easy, helpful and courteous helpline

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Nationwide Vehicle Contracts
5

Excellent faultless professional service

I spoke to a few contacts in yr organisation. They were all extremely pleasant. All of them were knowledgable amd returned my calls when needed.

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Reply from Nationwide Vehicle Contracts

Hi Deborah,

Thanks for the feedback, we do appreciate it.

Our mission is to deliver an efficient and helpful service. I am glad your experience was a good one.

Regards

Glenn Nutsey
Sales Director
Tel: 0844 482 9595


Nationwide Vehicle Contracts
4

Nearly achieved 5 Stars

I would have given them five stars if the person dealing with deliveries had been more helpful. She said there was not a chance of delivery on the original date agreed. When the car arrived the delivery driver was most helpful. I asked why the car was not delivered the previous Friday and he said because no one asked. He said he had loaded the vehicle on to the transporter, and we could have easily have collected the car. A little more helf would have made me really happy! Everything else was fine.

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Nationwide Vehicle Contracts
  • rm
  • 2 Reviews
  • Verified buyer
5

Excellent

Can not thank enough the efforts of all the team to sort out not only one car,but a second car in adverse circumstances all in the space of 7 weeks.

Special thanks must go to Gemma Cook who always had such a cheerful manner and made things happen.

Thanks again guys good job,may do it again in the future.

Phil.

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Nationwide Vehicle Contracts
5

fantastic service

Great service from start tom finish. Jenny at Natuiionwide Vehicle Contacts was very efficient and gave us a great deal. The car was delivered on time and the delivery man rang several times to update us on his location. He then expalined all about the car. All in all a great experience.

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Reply from Nationwide Vehicle Contracts

Thanks for the great feedback Janet !

I will pass on your comments to Jenny and the Admin Team.

Best Wishes & Happy Motoring.

Regards

Glenn Nutsey
Sales Director
Tel: 0844 482 9595


Nationwide Vehicle Contracts
5

Pleasure to deal with

Excellent customer and a pleasure to work with. Answered all revelant question quickly and efficiently. Would happily recommend

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Nationwide Vehicle Contracts
5

The wait was worth it

Although there were delays getting my car shipped and my old car had come to the end of its life Nationwide staff were most helpful arranging a courtesy car and keeping me mobile in rural Wales. The car when it came was all I could hope for and I am now looking foreward to my first decent journey in it.

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Reply from Nationwide Vehicle Contracts

Dear Geoff,

Thanks for the feedback, we really appreciate it!

Occasionally we do experience vehicle delays, but we will always do our best to manage the delay in the most paractical way possible. I am pleased that we were able to keep you mobile.

Enjoy your vehicle.

Best Wishes

Glenn Nutsey
Sales Director
Tel: 0844 482 9595


Nationwide Vehicle Contracts
5

Excellent

I dealt with Georgia Marsden who processed my application and kept me informed every step of the way. Very impressed with the deal and customer service. Thank you very much!

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Nationwide Vehicle Contracts
5

Top quality service, great price

Nationwide were one of many companies I approached. After having a long conversation with John Griffiths, he knew exactly what I wanted for the right price. He beat every other quote hands down. The service and communication I received was fantastic. Any question asked or any point raised was dealt with promptly, efficiently and professionally. Thank you.

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Nationwide Vehicle Contracts
5

excellent

very professional and helpful with a great range of deals and thorough polite staff

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Reply from Nationwide Vehicle Contracts

Dear Bill,

Thanks for the feedback, we really appreciate it.

Regards

Glenn Nustey
Sales Director
Tel: 0844 482 9595


Nationwide Vehicle Contracts
5

Always pleasant and helpful

Efficient and helpful, good website, however I would have liked the delivery and collection of my new and old cars to have been co-ordinated by yourselves.

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Nationwide Vehicle Contracts
5

Quick and extremely efficient

All of the people I dealt with responded immediately to any question. They were extremely nice and very efficient. My car arrived in quick time and I am extremely happy with it and the price.

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Nationwide Vehicle Contracts
3

Not bad but be prepared to chase up...

I placed my order for a personal contract hire car via the website on Wednesday March 31st 2009. Two days later, on the Friday, I received a formal quote, which I accepted immediately.

The following Monday I received a phone call to say that the car I had ordered would have a long lead time and was offered an alternative along with a 5.5% bump in the monthly rental. I accepted the new offer and sent, by email, proof of identity documents as requested. The next day, Tuesday, I received an e-mail asking for the documents I'd already sent. I sent them again.

Having received no response, I chased by e-mail two days later. Still no response. A week later I chased again and received a reply, within ten minutes, informing me that the lady who processes the paperwork had been on holiday and that the finance company needed better proof of address, which I sent immediately. Later that day I received all of the paper work to sign and the bill for the initial payment. The lease would commence on April 23rd.

April 23rd arrived but the car did not. I don't honestly recall whether I called Nationwide first or they called me although I feel I had to contact them to chase. It turns out the car had developed a fault with the air-bag while being delivered to me and had to go back to the dealer to be fixed. I don't recall the details for arranging a new delivery date which was ultimately 5 days later on April 28th. The car arrived on April 28th with no problems and I've had no trouble with it for the three year rental period.

Three years later and my contract is coming to an end. I decided I wanted to buy the car. (PCH is not really a suitable product if you intend to buy the car at the end but I didn't want to commit to another multi-year rental contract.) I contacted Nationwide, by email, on Monday February 23rd 2012 to request a quote.

Over a week later, the following Wednesday, I received a quote which was high but not extortionate. I wrote back immediately to see if the price was negotiable. Four days later I was told it was not! After taking a day to think about it I decided the money I could save by negotiating with a dealer was not worth the hassle of having to shop for a suitable replacement. So I replied that I would accept the deal and to please send the paper work.

Ten days later and still no reply. I chased by e-mail. Later that day, Thursday, I received a phone call and later the paper work by e-mail which I returned the same day and asked for payment details. I sent the full amount the following day by faster payments and sent an email to let them know I'd sent it. No response. I chased the following Monday for an acknowledgement that the money had been received. It had (although no formal receipt) and they were processing the paper work.

The rental agreement had terminated a month early so there was an early termination fee to pay but the last month's rental would not be. Nevertheless, ten days later, the last month's rental was taken. I queried this with Nationwide. No response. I was quite frustrated that I had received no paper work whatsoever - not even a formal receipt for the money I had paid - I had no idea whether the paper work had been processed or not. The next day, I chased again and asked about a receipt.

A day later I received a reply telling me this was now in the hands of Network, the rental company whose product Nationwide resell, and to contact them. I decided to leave it for the time being and see if it would all sort itself out.

Five weeks later. I had received a credit note from Network but no refund. I had also not received the V5. I contacted Network directly by e-mail to find out what was happening. The next day, May 2nd 2012, I received a reply to tell me the refund would be processed immediately. It was. And also that the V5 had been sent to Nationwide some weeks ago and that they were preparing to post it out to me shortly. This is how things stand as I write this today - May 7th. I'm still waiting for the V5 and for that matter a receipt!

Overall Nationwide staff are friendly but I think response times and general communication leave a lot to be desired.

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Nationwide Vehicle Contracts
5

Highly recommended

Excellent communication. Helpful polite staff.

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Reply from Nationwide Vehicle Contracts

Dear John,

Thank you for your feedback!

Regards

Glenn Nutsey
Sales Director
Tel: 0844 482 9595


Nationwide Vehicle Contracts
5

An absolute pleasure.

Simple. Nothing complicated. Very straightforward. Nothing hidden. Extremely good value and very friendly, knowledgeable, helpful staff.

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Nationwide Vehicle Contracts
3

Elongated and reliant on my chasing in some parts

The Nationwide account manager I dealt with was aware that I needed a vehicle as quickly as possible. A delay in chasing the car of my choice meant that I ended up having to pay more than originally quoted as the car was no longer available. My email with proof of identity sat in his inbox for a week before I chased for a response so that the paperwork could be issued to me - this then seemed to take a while - and then an error in signing the paperwork (on my part) meant that I had another 3 day wait before the "cooling off period" could start. Just all felt a bit drawn out. I didn't think that the places to sign on the paperwork were highlighted very clearly - my accountant actually highlights the area to sign - much better, as an idea. The guy who dropped my car off to me was brilliant!

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Nationwide Vehicle Contracts
4

I felt like I was dealing with trusted friends

From the moment I started looking for my new car I found the Nationwide Web Site really easy to use, allowing me to compare my various choices and add and subtract extras to meet my budget. I was surprised also to see lots of genuine offers. Having made my choice I found that the ordering was greatly helped by friendly people who were interested in me and my choice of vehicle. All my queries were dealt with promptly and paperwork was straight forward. My only criticism is that when my vehicle was delivered to my home his job was to deliver only and I missed the service of having someone go through the operation of car and its numerous gadgets. As result here I am three days later still armed with manuals trying to fathom out the controls. Despite this reservation I have already recommended to several of my colleagues to use the Nationwide leasing service.

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Reply from Nationwide Vehicle Contracts

Dear Nick,

Thank you for your feedback, we really appreciate it.

Our website has been designed so that our Customers can make a judged decision on their next vehicle. I am glad to hear that it is working well.

In most cases our cars and vans are delivered by our suppliers own drivers in order for them to go through the features of the vehicle. I have fed your comments back to our Admin Team and our Supplier in order to try and prevent this happening again, and to explain to them the importance of getting it right first time on delivery! If you require any practical or technical details for your vehicle please let me know.

Regards

Glenn Nutsey
Tel: 0844 482 9595


Nationwide Vehicle Contracts
4

Nationwide delivered the goods

I contacted Nationawide a few times before I decided to go ahead with a contract hire and they were helpful each time I phoned. When I started the process I received a good service.

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Nationwide Vehicle Contracts
5

Excellent all round

All operatives were extremly helpful and certainly knew their subject!!

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Nationwide Vehicle Contracts
4

very good,price,communication,expensive gap though.

nissan juke customer, good communication, my.car had a delay but they chased it up fast, delivery guy dropped off nice and early ran through all about my car too.

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Reply from Nationwide Vehicle Contracts

Dear Joanna,

Thank you for your feedback, I am glad that you were happy with our service.

I am surprised that you found our GAP policy expensive because we do have a high take up rate for this product. We are committed to bringing excellent value for money products and services that are tailor made for the plan you take out with us. If you haven't taken the GAP policy out as yet or you would like us to check if the cover is adequate, please contact our GAP specialist Jennifer Smith for a no obligation comparison.

Thanks Again!

Glenn Nutsey

Sales Director
Tel: 0844 482 9595


Nationwide Vehicle Contracts
2

Initially excellent, but once the contract had been won the after sales service left a lot to be desired........

I went to Naionwide beause they had some interestig deals, and were fairly competitive. I could have bouht slightly cheaper but we already have a car from them and we cold not fault them previously.
This time around, they worked hard in securing the sale, but thereafter, getting them to return calls to give updates was nigh on impossible. I must have rang my contact 12 times and had 2 responses (After the paperwork had gone through).
After getting very frustrated I called a guy called Chris Beecher who was able to deal with the vehicle status within minutes, however when I spoke with my usual contact the following day she told me that the car would be at the garage hopefully that day (Chris had confirmed that it was already there the day before).
Our previous lease using Chris was seamless - this was hard work

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Reply from Nationwide Vehicle Contracts

Dear Mr Eales,

Thank you for your honest feedback.

I am glad to say – that the service you received is not typical of what we would normally deliver.

I have investigated what went wrong and why your messages were not being acted on, and it was because Jenny was on holiday and she didn't receive the messages until she retuned back to work.

Although I understand the reason why this happened, it has highlighted that our message taking procedure wasn't being adhered to my some members of our Team. I am pleased to report that this has now been addressed in order for it not to happen in the future.

By posting feedback on Trustpilot, it gives me real-time commentary on how well we are doing, and allows me to monitor our service levels. In order to recognise your feedback and thank you for your time, I would be appreciate it if you would accept a £25.00 Amazon Voucher for your trouble?

Regards

Glenn Nutsey
Sales Director
Tel: 0844 482 9595.


Nationwide Vehicle Contracts
5

Very Good - Great communication

Very Good - Great communication

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Nationwide Vehicle Contracts
5

great offers but they need to be realistic on delivery time

I am impressed with Nationwide Vehicle Contracts, both me and my husband lease cars with them on a personal leasing contract. However both me and my husband had to wait two weeks longer than originally indicated for delivery of our vehicles.

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Reply from Nationwide Vehicle Contracts

Dear Sarah,

Thank you for your feedback.

In relation to your vehicle order, you may be aware that we had a major delay on our Nissan stock which did cause an average delay of around about two weeks. We are sorry for the inconvenience this caused but I hope it was worth the wait and you are now enjoying your vehicle.

Kind Regards

Glenn Nutsey
Sales Director
Tel: 0844 482 9595


Nationwide Vehicle Contracts
5

Efficient, friendly service

This was a great company to use. Was always contacted back when I left a message,peopel were very friendly, was helped with the order and car was delivered in a timely fashion. I have no reservations about using them again.

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Nationwide Vehicle Contracts
4

Generally good service

Car was slightly delayed, possibly could have kept me a little more up to date during delay period

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Reply from Nationwide Vehicle Contracts

Dear David,

Thank you for your feedback.

As you are aware, we had a major problem with our Nissan shipment being delayed, this was an issue that affected the whole Nissan dealer network.

We did update all our Customers who were affected, but it did take a litle longer that we anticiapted. We apologise for this delay.

Regards

Glenn Nustey
Sales Director
Tel: 0844 482 9595


Nationwide Vehicle Contracts
4

very pleased with service & just love my new car :)

got a new juke last week ,it was so easy to sort out & the staff were so helpfull ,im a happy bunny :) :)

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Nationwide Vehicle Contracts
5

Delivered on a great deal, always helpful!

A great website with a great deal. Assistance from Brad all the way was excellent. Vauxhall Vivaro now doing its job!

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Nationwide Vehicle Contracts
2

Let down by delivery time - and very few updates!

Originally promised delivery on the car at the START of March - really keen to get the sale. Then it transpired, it would be the middle of March, then a week later, eventually arriving on the day before we went on holiday at the end of the first week in April. And even then there was a mix up with the delivery day! And this was for a car which was "in stock" (which they later said actually means that it's on order from the factory).

To be fair, some of it wasn't Nationwide's fault, but they didn't keep us updated and they didn't really apologise and try to offer things like a discount hire deal...

Really makes me think twice about taking another lease car...

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Reply from Nationwide Vehicle Contracts

Dear Jon,

Thank you for feedback. I am sorry to here about the problems you experienced. You are now doubt aware that the delays were as a result of a Nissan logistical problem and to a certain degree this was out of our control.

Our "In Stock" flag refers to cars that are avaialble, but these are not always kept on site but at a seperate holding compound. Under normal circumstances this wouldn't have delayed your vehicle delivery because we are able to offer delivery once documents are sent back to us and any cooling off period is applied.

I apologise if you felt that we didn't keep you informed enough, this was never our intention. In order to recognise this issue and thank you for bringing it to my attention, I would be grateful if you would accept a £10 Amazon online voucher.

Yours sincerely

Glenn Nutsey
Sales Director
Tel: 0844 482 9595


Nationwide Vehicle Contracts
5

Great, easy.

We new the car we wanted. We knew the amount we wanted to pay. We found what we wanted via the internet.

We had a few questions, so we phoned & chatted it through we an advisor on the phone.

Then we ordered the car over the internet.

From then on most of the communication was done via the internet, and the car arrived about 2-3 weeks later.

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Nationwide Vehicle Contracts
5

Excellent choice!

1st class service, do exactly what they are committed to.

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Nationwide Vehicle Contracts
4

Great service, very friendly and did what they promised"

I would use them again, good price, easy to deal with, I just need to understand what I do now should I have any problems with my brand new Nissan quash plus 2

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Reply from Nationwide Vehicle Contracts

Hi Darren

Thank you for your positive comments, we really appreciate it. If you encounter any problems with your new Nissan Quashqai +2 you are covered by your local Nissan dealer. I will get your Nationwide sales contact to email your nearest dealer contact details. The Nissan dealer will handle all servicing, repairs and warranty work if required. For roadside assistance you are covered by Nissan assistance throughout Europe 24/7. All you need to do is call 0800 246820 when travelling in the UK and 0044 161 210 2409 when travelling in Europe. These details will also be in your Nissan handbook. You can also contact our customer services department for any assistance regarding your lease agreement on 0844 482 9595.

Kind regards and enjoy your vehicle.

David Johnson
Director
0844 482 9595


Nationwide Vehicle Contracts
5

Superb Service From Order to Delivery

I can't fault the service received especially Joanne Podmore who I found to be friendly and professional, had the patience of a saint and sourced the car I wanted in no time.

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Nationwide Vehicle Contracts
5

Excellent Service

From start to finish excellent service. Would defintly use again.

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Reply from Nationwide Vehicle Contracts

Hi Philip

Thanks for the your positive comments, we really appreciate it.

Enjoy your vehicle !

Kind Regards
David Johnson
Director
Tel: 0844 482 9595


Nationwide Vehicle Contracts
5

great professional service

People in Nationwide provide great service, just tell them what you looking for and consider it done.If a vehicle you want is in dealers stock they will make delivery asap.

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Nationwide Vehicle Contracts
5

Good efficient and friendly service

Knowledgeable and helpful staff who keep you informed and guide you through the process.

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Nationwide Vehicle Contracts

Nationwide Vehicle Contracts

About this company

Established in 2002 Nationwide Vehicle Contracts are the UK’s leading car leasing provider to consumers and businesses. They offer vehicle lease contracts on any make and model of car or van at the click of a mouse. www.nationwidevehiclecontracts.co.uk

Nationwide Vehicle Contracts

Contact information

Call us on: 0844 482 9595
We live here: Broadstone House, Broadstone Road, Reddish
SK5 7DL Stockport
United Kingdom

Category

Nationwide Vehicle Contracts is ranked 5 out of 40 in the category Cars
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