Nationwide Vehicle Contracts reviews

Nationwide Vehicle Contracts reviews

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PRICE BEATER

I telephone for a quote on Leon Estate FR model as the offer on there brillant webite was the best price out there. When I ask for the quote it matched up with the website price BRILLANT.
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Review by confirmed purchaser

Nationwide Vehicle Contracts - excellent service and staff!!

As my daughter dealt with this company a few months ago, and had the best service, I only considered dealing with them.

Throughout all stages of the process of acquiring a lease car with Nationwide Vehicle Contracts I dealt with friendly, professional, patient people.

I'm truly impressed with the service and commitment that this company afforded me!

Thanks so much, will recommend you to others!
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Review by confirmed purchaser

Good Customer Service

The process from start t finish was very professional and efficient. My one issue was with the up-sell of Gap Insurance. The quote was so much more than when purchasing direct from my insurance company that it did make me question what else was being inflated. If this is being offered to customers then I suggest it is competitively priced.
Nationwide Vehicle Contracts

Reply from Nationwide Vehicle Contracts

Dear Warren,

Thanks for posting on Trust Pilot, your feedback is really important to us. I'm really pleased to hear you were happy with our service and I wanted to reassure you that our lease pricing is constantly checked in order to ensure we offer the most competitive pricing in the market place. Regards the Gap Insurance pricing I have passed your comments on to the Insurance team. Enjoy your new vehicle!

Kind Regards

David Johnson
Director
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Poor communication, customer service and lake of clarity

I paid my admin fee and deposit then they lose interest in helping me change something on my order, I had to repeatedly call them but the person i was dealing with was unavalible by telephone and the emails has a long delay because of the following excuse: "Apologies for the delay in replying to your email, it seems like the original email was sat in quarantine in my email" I found out also that manufacture Seat has been giving a free technology pack with all leon ST but was charged this option on the website . I feel that if the manufacture is giving a special offer i.e. Technology Pack this should be made clear on the website but this was not the case as I could afford a better model on offer I.e. FR ( what included the 17" alloy wheels i wanted) model with the free Technology pack. I feel my whole experience has been tanted by the lack of communication and the good customer experience. The website is very easy to follow and offers plenty choice and is well explained. Just a pity they let themselves down with communication ITIL refresher course need.
Mrs Kilgallon
Nationwide Vehicle Contracts

Reply from Nationwide Vehicle Contracts

Dear Melanie,

Thank you for placing an order with us and for taking the time to write a review on Trust Pilot, your feedback is appreciated in order to help us improve our service. I'm sorry to hear your experience with us wasn't as good as it could have been. Firstly I'd like to reassure you that although the manufacturer was offering a free technology pack, this was a retail offer which wasn't available on contract hire. Rest assured the discounts applicable to a contract hire vehicle are considerably more than any retail special offer, however I agree this should have been communicated better.

I have asked your sales contact to give you a call regarding the specification and 17 inch alloys, I'd like to ensure your happy with your order.

Kind Regards

David Johnson
Director
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Review by confirmed purchaser

start to finish excellent

From start to finish with every member of staff we have dealt with they have been excellent, many many thanks
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Review by confirmed purchaser

Nationwide makes vehicle leasing easy

I have leased cars from Nationwide for the last 4 years and from start to finish I have never encountered a problem at all.
Every member of the team in all departments I have dealt with have always been extremely courteous and helpful and have gone the extra mile to assist.
I see no reason to go elsewhere for my cars when the service is this good and the rates are so competitive.
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Review by confirmed purchaser

Helpful, easy, clear

We have used Nationwide on many occasions and I have found them very helpful through out. Their service is friendly, clear and it is very easy use them. Importantly when you call you can speak to the same person each time. They are always available to help. Our vehicles have always arrived in perfect condition and earlier than expected.

Overall a very good experience
Nationwide Vehicle Contracts

Reply from Nationwide Vehicle Contracts

Dear Kathryn

Thank you for the positive review, really pleased to hear you are happy with our service. Enjoy your new vehicle!

Kind Regards

David Johnson
Director
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Review by confirmed purchaser

A Smooth, professional and excellent service.

My first time leasing a car with this company and I could not of wished for a more better service. They made it extremely easy and straight forward with no problems or delays and with fair and honest price for a very good car. I could not be more happier!
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Review by confirmed purchaser

Not the level of service we would expect.

Unlikely to use them again in the future.
Nationwide Vehicle Contracts

Reply from Nationwide Vehicle Contracts

Dear Ian,

Thank you for your comment, you will be aware that we have spoken about this issue already and to the best of my knowledge this has now been resolved. If there is still anything outstanding please call me on 0844 482 9595 or email me directly at glenn@nationwidevehiclecontracts.co.uk

On behalf of the Team and Myself please accept our apologies.

Thank you for your business, and I hope you are happy with your new vehicle and contract.

Yours sincerely

Glenn Nutsey
Sales Director
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Review by confirmed purchaser

Very satifsying

I am strongly pleased with the level of customer service i received from nationwide vehicle contracts employees and i would recommend on a first basis to anyone who interested in lease hire to use nationwide vehicle contracts.
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Review by confirmed purchaser

The left knows what the right is doing.

Great team who all seem to know what they are doing, and if someone is away for whatever reason, someone else fills in seamlessly. Everything I asked for, I got.
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Review by confirmed purchaser

Fast, efficient and makes things simple!

Easy to apply, good feedback and prompt delivery
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Review by confirmed purchaser

Really friendly efficient service

Cass was a really great help in helping me choose the right car for me. My knowledge of cars isn't great so she gave me several options in my price range. Everything was smooth and efficient and I received my car very quickly. I had a couple of questions after delivery and the customer care was excellent.
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Review by confirmed purchaser

Great friendly and efficient customer service.

This is the second time I've used nationwide vehicle rentals and both times I've been very impressed with the service provided. The staff are very friendly and helpful and efficient. I am driving around in my brand new car about a month after enquiring. Throughout the application I've never had to chase up or wait for anything in fact NVC have had to get on to me to speed things up. Love my new car and would recommend them to anyone.
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Review by confirmed purchaser

Great customer service

Fantastic customer service. Fast responsive and professional staff.
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Review by confirmed purchaser

Easy & straight-forward

Reviewed a couple of websites before I found Nationwide, and decided to order my new car through them. The online quote system is easy to use and you can place your order online, which is handy. They called back the next day, confirmed the details and three weeks later we are in our new car. Good communication and easy process, direct/named contact with direct phone number and email address made life easier. Would be happy to recommend them.
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Review by confirmed purchaser

Never been easier. New car arrived in 2 weeks.

Dealt mainly with Sarah from our initial enquiry to order stage and completion, who was superb and kept us updated.
Ordered new car online, had lease finance accepted, and within 2 weeks had a shiny new car delivered on a transporter to my work address.
First class service from start to finish. Couldnt be simpler and cheaper than local dealer.
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Review by confirmed purchaser

Excellent professional

I have been a customer of nationwide for several years and have always been impressed with there professional ethic of working.
They have always dealt with my business efficiently and great professionalism,
I would recommend them to anyone.
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Review by confirmed purchaser

Great, efficient , company to deal with

From start to finish very smooth and Good Team
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Review by confirmed purchaser

Outstanding service from initial enquiry to delivery!

Every person I came into contact with was friendly, professional and knowledgeable especially Georgia. I had no previous experience of leasing a car and Nationwide were excellent. I did not have any sales people trying to pressure me and any queries were dealt with immediately and effectively. Even though I spoke with a number of people they were helpful and kept their promises to call me back. The paperwork was easy to understand and I loved the personal service of having my car delivered. I can't recommend them highly enough!

Nationwide Vehicle Contracts

About this company

Established in 2002 Nationwide Vehicle Contracts are the UK’s leading car leasing provider to consumers and businesses. They offer vehicle lease contracts on any make and model of car or van at the click of a mouse. www.nationwidevehiclecontracts.co.uk

Visit Nationwide Vehicle Contracts

Contact information

Call us on: 0844 482 9595
We live here: Unit 9, Christie Way, Christie Fields
M21 7QY Manchester
United Kingdom

Category

Nationwide Vehicle Contracts is ranked 17 out of 51 in the category

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