Thank you for taking the time and trouble to leave your review.
Firstly, I would like to apologise for your order not arriving as quickly as we would like. In our experience we do find that second class orders usually arrive within 4-5 working days. However, we do ask our customers to allow up to a maximum of 10 working days until we consider a parcel to be lost within the postal system and therefore send a replacement parcel.
As advised by my colleague, the last day for delivery is today, therefore if your order has not arrived please contact me at firstname.lastname@example.org, I will then process the replacement without further delay.
We do pride ourselves on our Customer Service and continually monitor the quality of service provided. I would like to sincerely apologise that we have not met your expectations on this occasion.
Again, please accept my sincere apologies for any inconvenience caused and I look forward to hearing from you.