Naturesbest reviewed by

3 Reviews

Review by confirmed purchaser
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Review by confirmed purchaser

asking for a review and not even received

ordered one item and not received after 2 weeks and asking us to review when weve not even received item .poor!
    Naturesbest
    TrustScore 9.6 / 10
    5,306 Reviews

    Reply from Naturesbest

    Dear Mr Tate

    Thank you for taking the time and trouble to leave your review.

    Firstly, I would like to apologise for your order not arriving as quickly as we would like. In our experience we do find that second class orders usually arrive within 4-5 working days. However, we do ask our customers to allow up to a maximum of 10 working days until we consider a parcel to be lost within the postal system and therefore send a replacement parcel.

    As advised by my colleague, the last day for delivery is today, therefore if your order has not arrived please contact me at customer.services@naturesbest.co.uk, I will then process the replacement without further delay.

    We do pride ourselves on our Customer Service and continually monitor the quality of service provided. I would like to sincerely apologise that we have not met your expectations on this occasion.

    Again, please accept my sincere apologies for any inconvenience caused and I look forward to hearing from you.

    Kind regards
    Rebecca Hardy
    Customer Services Supervisor
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