On my first order the delivery address was wrong (this appears to be my fault despite me knowing the delivery address and therefore why would I enter it incorrectly?) and so I have had to pay again for the same item as it was delivered to the wrong address. Not a good start.
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Thank you for taking the time and trouble to leave your review.
I am sorry to hear about the problems with the delivery address on your last order. I have looked into this for you and all website orders are automatically processed into our system, therefore, as there is no human intervention the order will be sent to the original address entered at the time of ordering.
On this occasion I am happy to refund you in full for this order, if could please email me a contact telephone number to email@example.com, I will then arrange for a Customer Services advisor to telephone you to obtain the information we require to process the refund. Alternatively, please call 01892 552118.
Please can I take this opportunity to ask when ordering on our website, please check that all details are correct before confirming the order, as advised above, this is an automated process therefore we will not be aware of any addressing errors. If you do notice a mistake once you have confirmed the order, please telephone us straight away as we have a very small time frame to make any amendments before the order is completed through our system.
Again, apologies for any inconvenience that has been caused and if I can be of any further assistance please do not hesitate to contact me at firstname.lastname@example.org.