Natwest reviewed by

London, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrible timekeeping

After visiting my local branch to make a deposit, I was pressurised into having a "review". The appointment was set up for a Saturday morning at 9:30.

Out of courtesy, I arrived at the branch at 9:20, presented myself at the information desk, and was asked to take a seat.

At 9:40 I asked why I was still being kept waiting and was told the staff member was still busy with her 9 am appointment. I offered to wait a further 5 minutes and left the branch at 9:46.

The staff member on the information desk attempted to re-book this appointment, but what confidence do I have in it being honoured.

All in all a waste of my Saturday morning, and not good enough
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