How do they get away with it? I will never understand!
How can a bank provide such an non-functional service and continue to survive?!
I have had several encounters with them recently, the first two resulted in me closing my account and the most recent just made me laugh. The first time was them charging me fees on several occasions but never going overdrawn and taking ages for them to accept the mistake and refund me. The second time was blocking my card and online account due to a technical issue with the way the system that attempts to detect fraud. When closing my account as a result of these problems I was told that you cannot close an account on weekends due their system not working on weekends.
More recently after closing my account I thought I would use them to change back some foreign cash (as they had quite a good rate). I spoke over the phone to them (which was a mission getting through to them) and confirmed that I could do this yesterday (Sat) and what the rate was. On arrival at the bank I queued for 15minutes only to be told their system doesnt allow foreign currency transactions on weekends.
They seriously need to sort themselves out. The grass is definitely greener if you change bank. Very happy with Co-operative at the moment.