Natwest reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Refusal because of their mistakes!!

I am suppose to move on Saturday 30th of June, I was unable to pay the deposit for the house last Saturday 23.06.12 to be ready for this week due to the problems that Natwest had been experiencing "fair enough" so I phoned the on line banking service to be told I had to go to the nearest bank and request a bankers draft, which was an inconvenience but I did as they reassured me a bankers draft would be sufficient. I approached my bank today to be told not only that I couldn't have bankers draft as they are unsure on who's account is up to date ie showing correct funds, but I was also refused the right to withdraw above £500 of my own money!! if that wasn't bad enough, they gave me a card reading to use at home to carry out the transaction myself but upon trying a message pops up, to say service unavailable at the moment because apparently to use a card reader you have to order it on line or in branch and it takes 48 hours to register (which of course takes me to Saturday) and even then i.0t2 could take two hours, one day or even 48hours....who knows more or less. Completely unacceptable!! I am moving banks and I will be expecting to be compensated for all removal costs, loss of earnings and general inconvenience you have caused....but im sure you have a clause to get you out of that as well you greedy inconsiderate people!! you probably wont allow this to be seen by others.
1
Dean Ledge Harrison found this review useful
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