I have been a customer of Natwest for many years. Until recently I couldn't really complain about them but then again that's because I have never really needed to contact Customer Services for anything significant. I have an Advantage Gold account with them, and this month they have decided to increase the monthly fee by 16% from £12.95 to £15 whilst taking away some of their best benefits. They had Identity Theft Protection which I used some of the prevention services of regularly. They have taken that away and replaced it with 2 family day passes a year at National Trust. Great, at a time when Identity Theft is at its highest they're handing us leisure vouchers instead of trying to protect their customers. They have also taken away other insurances. I spoke to Customer Services and they said it was a "business decision". I have a First Class business degree, and last time I checked the best business decisions are customer focused. That's how you keep the money rolling in.
Seeing as this account no longer serves my needs, I will be closing it and going elsewhere. I can see other banks offer much more for the same price.
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