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As Nat West were offering better rates, I transferred mine and my wife's ISAs to them. That was the easy bit! You try withdrawing some money - then you'll have a problem! The first time it went straight into our Barclays current account, no probs. The second time they could only transfer to a NatWest current account which we've never had (and don't want) but then said they could pay us because we had level 2 (?) service. The third time they won't even do that - I have to go to a branch. Hang on, what does the E in E-ISA stand for? Worst of all the staff are obviously untrained and out of apparent embarrassment make up a variety of answers as they go along. Usual story though, the monkeys who set the whole thing up hide behind the poor bloody infantry!