Dont go to them for a Mortage!
Been a Natwest customer for years, applied for a Mortgage with them, paid for the house to be valued. The estate agent they used under valued the house by £15k (£20k less than the exact same agent valued it for 3 month previous) We complained because the agent obviously under valued because seller went with their main competitor - we could back this up with the original valuation and comparison of local house prices . Natwest said there was nothing we could do out it but put in a formal complaint, we did this and 7 months later not heard anything back! wasted our time and our £250 - buying your first house is stressful enough without the upset this all caused - Very disappointed with Natwest and would never look at getting any kind of loan with them again, everything looks great on paper until they screw you over and do nothing to help you. Got our beautiful home in the end - thank you Abby!( free valuation and better rate)