Been with Natwest for 28 years and they do exactly what they say on the box! Keep your account in order and you get no problems. Helpful staff at my local branch and excellent online banking. The ISA rate is good too. They have had their problems but trying hard to give the best service. Well done!
This company are the lowest form of dirt.
Having got cancer, and needing proof of address to qualify for a travel pass, I thought they might be helpful and send me a statement. Oh my word how wrong I was... they promised time and time again they would, but didn't.
When I struggled in to the branch, it took an hour and a half to persuade them to,
I genuinely believe they were waiting for me to die so they wouldn't have to bother.
Does it get worse than that from a bank? Oh and they've pilfered hundreds in unjustifiable fees.
Dean Ledge Harrison found this review useful
I decided to close my accounts as natwest after constantly being harassed about having review meetings/ opening an ISA etc etc each time i went into the branch to make a deposit.
Went into the branch and was told i would have to make an appointment to close my account. Could not get an appointment for another 2 weeks as I HAVE A JOB MONDAY-FRIDAY!!!!
After waiting 2 weeks i arrived to my appointment 5 minutes early and was asked to wait in the seating area. 20 minutes later i was still sat waiting. i went to a member of staff who was constantly asking others if she could help them. I pointed out i was still waiting for my appointment to which she replied - yes we are running late aren't we. you will have to wait.
After 30 minutes of waiting I was finally called by my customer adviser who muttered something of an apology under his breath.
Bad enough i had to wait 2 weeks for an appointment but then sat in the branch for 30 mins with barely anyone noticing. If things are running late people could at least let customers know when they arrive an give some indication of how long they will be waiting. An actual apology after 30 minutes of waiting would also be appreciated.
After having account with them for so many years, my account was suddenly terminated before April. I loose out on the interest and can't find any reason why they do that. None of the customer support can help and even the staff at the bank can't give a good reason. Major disappointment
They closed my account for some unknown reason, never reopened it back for me but instead sent me some debt recovery monkeys to retrieve the unpaid overdraft from my card. I was sent around in circles by their support personnel up to the point of ignoring me completely and forwarding my calls to external debt recovery companies like the trained monkeys from Moorcraft and STA Graydon.
Disgraceful service, would not recommend them to anyone.
Always experiencing a 'high volume' of calls - read as 'we don't employ enough staff' so expect up to 20 min wait to speak to anyone, staff behind front counters behave as if they are doing you a favour - business managers leave a lot to be desired - Natwest used to be a great Bank but now are sadly lacking in many departments, we're currently looking to change accounts.
Natwest offers a great host of online services for managing your money and do so very well.
The ability to create additional savings accounts, take out loans - all online without hassle is a huge advantage over some of the other banks out there.
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