As a relatively happy customer of the NatWest Direct Business Banking (Hornchurch) section for a couple of years now and looking to open another business account with them,I have almost given up.After applying online - which is simplicity itself - trying to chase up whether the account has been opened is a complete nightmare. After numerous phone calls in reply to automated messages left on my answerphone,trying to contact the right kid at Hornchurch is virtually impossible. Small wonder that RBS/NatWest are in such deep do-do's !
Nor will they reimburse the money taken and its a lot of cash. Starting legal proceedings today..... I will get it back as unlike the phone operators on their switch board I know the Law and my rights,Watch this space.... As banks go they must be amongst the worst out of a bad lot. I would give minus ten stars but am unable to.
The bank is rubbish and not helpful at all and I would definately not recommend them to anyone so stay well clear. They just seem to fob you off and say call back tomorrow or whenever you are free. They won't even cancel a standing order on a sunday and when you say you could not get to a phone they just say well that is not my fault you should of done it the other day.
Been with them for over 8 years, good service so far. Few problems here and there but nothing that wouldn't happen elsewhere. Opened a business account recently and I felt the lady went out of her way to sort everything for me :)
Ok. You need to speak to an actual human being at Natwest? Good luck with that one! The 'Contact us' page doesn't provide a tel no, it just tells you to go to their useless 'Ask a question' page, which merrily churns out boiler-plate, generic answers 'till the cows come home (at least there's a picture of a nice young woman, which is assuring).
Will close my account and look for a bank who aren't afraid of advertising their tel no.
Divorce case so no access to just under £1 million funds, plus house worth 1.6K Can't even give me a loan for £10K for my lawyer fees. Rubbish. After 25 years of being with them, when my divorce settlement comes through I will be elsewhere.
Had my credit card use refused twice in a public place... I have approx £100k with them in ISA's and savings account too!!!!! Then i had a mobile text from them saying my details had been changed on my account.. Which one, i have three and there was no phone no or contact details given. So i went into the local branch and there was nobody to speak to about it. So i lodged a complaint by email. I then had a complaint manager call and she refused to accept my concerns about contact options etc. There is no ordinary phone number issued for NW only a 0845 number and you need passwords etc to use that. SO i couldnt make phone contact . I found the whole saga a real pain and not what i call service at all.
I had phone meeting with Nezihe Oguzkan phone manager of the Barnet, Enfield & N. London to open a Natwest Business Account, she was very VERY RUDE and disrespectful when I made her aware she just knock down the phone on me. Pls keep away from such a RUDE place or fire her.
discusting service overcharging on overdraft all the time stopped me from accessing my account because i was a few pounds over my limit so i had to ring them and pay about 500 from witch they will give me access again and pay me back 100 pound in a few days which they never did and cus i had to pay this money i nearly lost out on work on ferries at the time because i needed money for travel luckly i borrowed some then they charged me 50 pound which made me go over the limit again then they start charging me extorchinate charges again for being over the limit when it was them that caused it this was 2 years ago now but i will not pay them because they caused me to go over the limit but have contacted them now complaining and they have failed to reply to me so i will contact ombusmen next yet my friend had the same problem a bout a year ago and they paid her whole overdraft off and offered her a loan when she is constantly going over her limit seems they have got there prioritys very wrong
Been a Natwest customer for years, applied for a Mortgage with them, paid for the house to be valued. The estate agent they used under valued the house by £15k (£20k less than the exact same agent valued it for 3 month previous) We complained because the agent obviously under valued because seller went with their main competitor - we could back this up with the original valuation and comparison of local house prices . Natwest said there was nothing we could do out it but put in a formal complaint, we did this and 7 months later not heard anything back! wasted our time and our £250 - buying your first house is stressful enough without the upset this all caused - Very disappointed with Natwest and would never look at getting any kind of loan with them again, everything looks great on paper until they screw you over and do nothing to help you. Got our beautiful home in the end - thank you Abby!( free valuation and better rate)
what a waste of time had only 2 dealings with them both bad first set up a child trust fund so i thought for my son about 3 months before his 1st birthday nearly 7 years ago now thought everything was ok untill family tried to pay birthday money into the account ,account not been setup, got appology but didnt get 3 months lost interest on about £1200 currently out of work surviving just about on wifes wage and job seekers so every penny is very important at the moment jsa was to be paid last thursday to cover council tax gas and electric bills it wasnt .it was issued as rapid payment on monday to clear in account 1pm monday this was rejected by nat west and took until 4pm thursday to be returned to dept work and pensions (acording to them it had been paid monday and just had to clear in bank) they were actully quite helpful and re issued the payment to another bank account with barclays 10am friday and it cleared at 5pm i now have to draw the cash out of a cash machine go to nat west pay it in wait 3 days to clear to clear my now overdraft for which i bet i get a snotty letter that costs me about £50 to go with my summons for not paying my council tax and credit blacklist for not paying other bills i only opened an account with them because they are the nearest bank and it wasnt a special trip to go to barclays who i have been with 26 years and have had no problems with that i can think of thanks for nothing nat west
Ive been a customer for around 15 years and had many problems in the past. Which if your expecting help...Don't! They have made things so difficult and awkward that just 1 month after opening my new business account I have asked to close both that and my current account. The fact that they were keen as hell to start with then when I was all signed up ive been hung up on, spoken to like utter crap, absolutely no help and refusal to put me on to a manager. I lost my rag put the untrained idiots in there place and am going to be taking legal action against them. This is how bad there service is. They are nothing but rude and arrogant Liars who no nothing of their jobs. NATWEST IS A JOKE! AVOID AT ALL COST! You have been warned
I have been using NatWest for the past three years while I have been a student in London. For the past three years I have been using NatWest to pay for phone bills, rent and on-line transactions.
One day I woke up to find out that my account had been closed and I could no longer work with NatWest. I was given no reason whatsoever. Now I cannot pay my bills and rent and as I am an international student I cannot do anything in the UK.
It is unbelievable on how they can just close your account and give you no reason at all. Please do not leave comments about all this fraudulent activity suspicions that I have read on-line. I state again that I am an undergraduate at UCL and I have been only using my account as a mean to pay for direct debits and on-line transactions.
My wife and I made the mistake of e-ISA due to best rate available. Shambles from start to finish. 4 months to Open (all our effort due to absent customer services, aptitude), and a joke to transfer out too. They don't have a clue. Speaking to the complaints department (why can't banks transaction anymore, just hide behind everything is a complaint?) who didn't come up with an acceptable way forward. No managers (apparently) available - all staff I have the pleasure of demonstrate an "as if" attitude. Would not make it at a MacDonalds outfit, let alone a bank. Don't expect anyone to own an issue, or any level of professionalism from staff. Spoke to 3 "representatives" within complaints, none of them should be customer facing due to lack of basic skills (ie. to listen rather than try to talk over people).
Hell on earth, move to another provider as this company is a joke within UK. Given one star as couldn't select zero.
I went to open an account with NatWest did it online then went into branch to show documentation I then started receiving relevant emails texts ect ect then the welcome letter card and pin. Trying to activate my card I went into the branch for them to turn round and say the bank has decided to close the account no reasons why or any information was given to see why it was closed Utterly pissed of with NatWest Never never use NatWest bank that's my advice to anyone
I applied for a extension of my overdraft today, which I have never asked the bank for anything before. This was my only option as my dad was supporting me until my first ever full time wage came in on the 30th of April, but he has passed away within the last week. I explained all of this to the bank and they still wouldn't take this into consideration and kept passing me department to department with no consideration what so ever. They declined my overdraft extension but accepted my friends who is on benefits...... JOKE. I will be shutting my bank account as soon as possible to get out of there disgusting treatment !!!!!!!!!!
Never ever again. After registering our newly formed business, getting premises to trade from we are finding it hard to find a non credit business account. The accountants who dealt with everything for us guaranteed us excellent service from Natwest and to go with them. Day 1 - Received a call from a Account Manager at Natwest, I was in a meeting and could not take the call so she left a message saying she would call back in 15 minutes and if she could still get hold of me she would call me the following day. Day 5 - Received a call from the same lady saying we were missing each others calls, this is absolute rubbish, I have no number to call her so how could I call and I have received no missed calls. Anyway she said they could a conference call with myself and my business partner as we could not go to Natwest. A time was made, I would have to travel 50 miles in order for us to be together to make this call. Day 6 - Drove 50 miles and no call came, waitied for an hour and still no call. Bottom line is if Natwest deals with us like this before we join them what on earth are tyhey going to be like if we join them. They obviously do not need the business.