I bought an Alienware M11X from this bunch, I was initially very satisfied. After a couple of months the hinges snapped. This is a known fault with this model, and Dell has been repairing them free of charge regardless of warranty status.
I emailed NDC with the problem, and sent them photo's. They told me that I wasn't covered because I must have abused it! This despite hundreds of other machines having identical problems, which has been fully acknowleged by Dell.
If I could, I would go directly to Dell, but NDC deliberately delete the service tags to prevent you from doing this.
They then had the audacity to quote me an extortionate price for repairs.
I treated this machine like a newborn and was furious with the implication that I had abused it. They are in clear violation of the Sale of Goods act, but I don't have time to pursue it in court at moment. I am taking legal advice however.
It seems like their business model is to sell the items cheap, but then to hold the customer to ransom if they have any problems. Needless to say, I won't be dealing with them again and advise everyone to stay clear!
I would avoid this company. I bought a Dell XPS17. The laptop went faulty after a week. I sent it back, they informed me that it had been repaired. When I received it, the exact same error was present, it hadn't been touched. I sent it back and asked for a refund, after which they informed me that the laptop had been repaired and was ready to be shipped. I had to tell them again that I wanted a refund. After 3 months of waiting and assurances that I would be refunded, I finally had to go through my credit card company to get the money from them. Though, they did respond in a timely fashion each time I requested an update, albeit with lies!
Got the laptop 4 days late due to cheap unreliable couriers, lost time at work waiting for it. Back up discs where missing and the computer kept crashing. When they arrived had to repair OS to fix crashing (not not so often) screen digitizer programme and drivers not installed had to locate on web an do it myself. Then power supply stopped working had to buy my own as it was cheaper and quicker than posting it to them and waiting for a repair. Rear usb not working, no response from customer services. Avoid Avoid Avoid
I recently bought and Alienware M17x r3. To begin with there was nothing wrong with the laptop and it still performs fine, but i have found a faulty pixel (green dot) that won't go away & i might need to end up getting the screen replace (I don't know how hard that will be with NDC's return to base warranty as i live in Australia). The computer is brilliant and nothing else is wrong with it, and for most people you wouldn't even notice it except i have minor OCD. The pixel only shows up when on a dark browser or game, and i have heard this happens with brand new LCD monitors, its just unfortunate i may need to pay $200+ to send it back. Overall from the reviews of other, i would recommend buying alienwares. From NDC's motto "leading suppliers of refurbished Alienwares in the UK" it seems that any other laptop has a slightly higher chance of having something wrong with it (i may be wrong since the reviews don't say the model of laptop). The M17x R3 is great when it comes to games running Skyrim, BF3 and other games like saints row the third, Garrys mod, CS:S etc. at a consistent 30+ FPS on high to Ultra settings. With fraps running i can easily record without lag at 25+ on High and With 3D enabled Medium settings 15+. The lighting is great, although the computer does get hot and i recommend a cooling stand. Every port works, Every button works, but i had a friend who bought a m15x who's Y key didn't work although somehow he got dell to fix it at home really fast with the fully backlit keyboard upgrade free, so i may need to talk to him and update my thoughs on NDC's warranty. I haven't tried out their customer services but there was something when i ordered the computer that delayed it by a week. When ordering the computer i didn't realize my address was unconfirmed so they sent me an email asking for a scanned copy of my credit card which i though was bizarre and completely crazy, so i refused. They then sent me an email again saying it was because of the Address. I then sent them another email saying again how silly it was and i refused again. 3 days later i got an email saying "sorry we sent you the wrong template email, please send us your drivers licence not your credit card" which i saw as reasonable, but that one mistake delayed my computer by at least a week. I recommend any Alienware laptop of NDC although i do suggest you do your research into buying other laptops from them because from what i see, other customers aren't too happy.
My company bought 3 PC's from them of which 2 had to be sent back for repairs. The second one I havent been able to test as yet as they sent it to the wrong business address and they refused sort the problem out. To sum up: poor reconditioned products, poor communication and poor service - YOU HAVE BEEN WARNED.
I stumbled across NDC whilst looking for an Alienware Laptop. I was initially looking to buy a new one but upon comparing prices I decided to buy a refurbished one and get more for my money.
I purchased a high spec one for almost £1500. Having never bought a refurbished laptop before (especially such an expensive one) I didn't know what to expect and kept having nightmares of receiveing tattered boxes and scratched items.
It arrived two days after I ordered it with FedEx and I had to be at home to sign for it. Upon unwrapping I was pleasantly surprised to find an original box. I was a little dissapointed I didnt receive the cap and and the T-shirt you get when you buy a new one (I had been informed i wouldnt get this but it didnt stop me hoping!) however the actual laptop itself more than made up for it.
The condition was as new, no scratches, no wear on the keyboard, no screenburn. In fact the protective plastic was still on the screen.
I didnt receive any manuals but was informed on the laptop that these were available online and they hadnt been printed off to save paper, doing their bit for the Greener Environment! The recovery CD's were present though.
I have been using the laptop every day for over a month now for everything from writing emails to hardcore gaming and have been more than impressed. I still cant beleieve I managed to get such a gem, a maxxed out alienware for little more than what a basic spec would have cost new. Bravo NDC! Keep up the good work!
As at 25 May 2011:
I am located in Australia and purchased a Dell XPS1730 through NDC. Their eBay advert prominently displayed a 12 RTB warranty, as well as a "Buy with Confidence" line as they were a "Dell Registerd (sic) Partner".
The device became faulty within 5 months of the purchase date, requiring me to exercise their RTB warranty. However, this needed me to pay $160AU for shipping the device back to them from Australia. From what I have read of the UK Sales of Goods Act, NDC is required to repair my laptop at no expense to me if the device develops a fault within 6 months. I raised this with NDC, but they have not addressed it in any replies.
The device was repaired and returned to me. It worked for another month before developing a GPU fault. I again paid to return the faulty device to the UK ($180AU), to which it was eventually repaired and returned to me (after some querying on progress after their target 7 working days turnaround). However upon return I found that the laptop was severely damaged in transit. A corner had been ground off as though dragged and the screen was cracked. The packaging was very lacking and an investigation by Australia Post found that it had insufficient packaging to support the device inside.
I have tried contacting NDC a number of times, requesting a refund, but have had little in the way of reply. Their sole reply claimed that they are waiting for the courier to report to them in the past, but that was approximately 2 weeks ago. I initially reported the damaged item to them 3 weeks ago. They also claim that the damage was so extensive that no amount of packaging could have prevented the damage.
Once I received my report from Australia Post, I let them know that Australia Post's findings confirmed that packaging was insufficient and I gave them two business days to respond to my email. I received no reply, so I am posting my experiences here.
I have now paid $1400AU in total for what is now an unusable piece of scrap.
Hi there, i bought My 'refurbished' 'like new' laptop from their very nice website, with no mention of 'second hand' or 'obsolete' both word they later used to describe my system.
it broke with a graphics fault in warranty then again just outside of the warranty. they offered a repair again but with no guarantee of the durability of repair i refused.
This was after several weeks of back and forth messages with them, they had left me no alternative but to threaten small claims action.
Their reply blew me away, 40 pages of nonsense including their explaination of why laptops from them should only last for 1 year!
It ended in a threat of counter legal action for using their name once on a forum thread asking for advice.
AVOID AVOID AVOID
had a dell laptop from NDC, had an issue with it since it arrived (USB not working, and now the screen flickering) they refuse to pay for the costs of postage+packaging to get the item back for repair, when clearly the Sales of Goods Act states - the seller must offer to at least repair the goods. They must do this within reasonable time, at NO additional cost to myself and without causing any significant inconvenience.
On the phone they have a terrible mannor of speaking to customers, and say they have no power to do anything, and no one else at the company will speak to you.
Love the fact they only reply to the good reviews below! and continue to ignore their helpless customers.
gabbamatron found this review useful
ordered the m17x, asked what had been repaired he told me, a can live with it becuse it has been replaced with new! got it delivered the very next day. total bargin! £1800 lappie for £1100!
they even thru in all the disks and extra! charger is brand spankin new as well!
will be showing this baby off to my friends and telling them to buy from NDC in the future!
hello i buyed dell m1730 arund april 2010 form ndc.co.uk .
after few months the GFX card burned up .
i sended my computer to repaire thet costed me arund 250$
after i resived the computer back form repiar 2-3 weeks later
the same problem agine GFX burned..
in the beging wen i first sended for repaire i asked for exchange of the unit/model becose the m1730 has to many problems.
and they refused . and now i have to send it back for 250$ agine.
and it will total cost me 500$ more. and i have culd buyed ASUS G73JH white internatinal warrnty for an extra 500$ .. i am realy despointed . and if they wont send a pick up on they cost ill will never buye form them agine.
gabbamatron found this review useful
I bought an Alienware M11x R2 with a maxxed out spec - Core i7, 8GB RAM, 256GB SSD drive. The price? £1200, almost half what Dell priced it at over £2000!
The laptop was listed as refurbished and was wary of spending so much money on an item that wasn't new and was wary of internet scams. So I rung them and spoke to one of the sales people who actually pulled out the laptop I was interested in and described me the exact condition and answered my questions.
Having been re-assured I took the plunge and ordered it. It arrived in two days with FedEx and am over the moon with it. The box was a bit damaged and only minimal content was included but the laptop itself was as new. It also came with original Dell charger and battery, which again I was pleasantly surprised with as I had heard of companies using chinese copies. I simply can not say how happy I am with the purchase!
Thanks NDC for saving me a £1000!
To the person below, I am surprised that your M1330 laptop lasted 8 months! I did a lot of research before buying and if you look on teh internet you will see that it had major problems with the nVidia graphics and was a big issue between Dell and nvidia, so i don't think NDC are to blame for your failure on this one!
Bought a Dell M1330 from them. First unit had a faulty screen (they obviously do not check the units properly before sending them out to customers). Had to take a day off work just for the courier to come and pick it up again. Had the replacement for 8 months now and have just sent it back because it was overheating, and the plastic frame surrounding the touchpad has cracked. They are refusing to replace the part under the warranty and say I will have to pay for it. The laptop has been kept in great condition without any signs of misuse or damage.
They respond to messages once per day so it takes weeks to resolve an issue, and sometimes they just don't bother replying.
Will NEVER buy from these amatures again. Agreed they save you a lot of money. But if when it goes faulty, they charge you for things that are clearly defective and should be replaced under the warranty in my opinion they are not worth the hassle.
gabbamatron found this review useful
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