Northern Diver Ltd reviews

Northern Diver Ltd reviews

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Suit does not fit - taking Ndiver to court for a refund,

I ordered a suit at the dive show - tried one on, was measured up for alterations, and some time later got my suit, the arms are way too long and the neck is incredibly and dangerously tight - I can barely manage to wear the suit for 5 min before I start to feel very queasy and sick through the compression to my neck. I rejected the suit there and then.
I was told by the salesman that the neck was correct - and any looser, then it would let in water, and that he had seven years of experience at fitting people with ndiver suits. I did note that I've been diving for 25 years, and that my last ndiver suit probably predates him joining ndiver! Ndiver did offer to adjust the suit, but did warn that it might not hold out the water. I am not happy, and want to return the suit. Ndiver refuse to refund my money, and I am taking them to small claims court.
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Brilliant

Great customer service from Northern Diver.
I ordered online, I initially made a mistake with the order, but following excellent communication the problem was rectified and the items arrived quickly with suitable P and P prices.
Excellent communication, quick service, great customer service.
Customer satisfaction +++
Thank you Northern Diver.
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Fantastic, fast and generous service-top notch!

I received an absolutely outstanding service from Northern Diver after my son's drysuit had developed small leaks. Northern Diver not only replaced but upgraded his suit even though it was 1.5 years since we had bought it.
After having submitting his measurements the new suit came within a week.
Throughout their service was excellent.
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Northern Diver Varilux, wow what a torch!!!

I bought this at the Birmingham dive show back in October for £175. I must admit I was a bit apprehensive of this torch as it seems to be very low in price for the amount of lumens it produces. However I can happily say the ‘Varilux’ did NOT disappoint! I have been using this torch now for 3 months and it has been my saving grace. The physical quality of the torch itself is fantastic; it is brilliantly made and extremely robust. When diving in waters with poor visibility the 1200 lumens is unreal! It is easy to charge too with a lovely docking station included. I don’t normally post reviews like this but i had to express how happy I am with this fantastic piece of equipment!
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Northern Diver offered me a very good service.

I had made quite a bit of research on the suit I wanted before purchasing, I was worried about some of the feed back but took the leap any way, It was just what I wanted and received top quality customer service!!!!!
I bought a wet suit for a holiday in Spain, and the suit ended up being a very nice bit of kit, i love it!
I will definitely recommend Northern Diver to my friends!
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Giving you VFM making diving more affordable

Been dealing with ND for 30 Years, this is the Company that made Drysuits affordable to Scuba Divers, making a Drysuit for £200 when the nearest equivalant Posideon Unisuit was £650. Over the Years had lots of Gear and recomended lots of friends.
They Continue today as good and concerened as ever, recently bought my 6th suit from them and continue to dive dry. with regards to other equipment, always at competative prices and backed up by a great customer service. Always does what it says on the box. Northern Diver is the Choice of the Ministry of Defence and Emergecy Services, Thats good enough for me, nobody works the gear harder than these Guys.
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Review by confirmed purchaser

Customer relations need improving.

I came into the shop. I was fitted with a vortex dry suit lady's large relaxed. I was told I had to pay £50 to get the boots changed, which I did. On recieving my dry suit a week or so later, I found it to be an XL relaxed and was so huge on me, it would have been an air bag nightmare in the water (it actually fitted my 6ft boyfriend). It took a number of phone calls and proof of my original reciept that I was fitted to a LR not an XLR (I am a lady size 12 and only 5ft 3!). Eventually after sending photographic evidence, I was sent the correct size - which didn't need the boots changing.... never got my £50 back either!!
Overall opinion - too excited to make a sale, and perhaps missed the customer communication side.
Northern Diver Ltd

Reply from Northern Diver Ltd

Good Morning Nicola,

We are very sorry to hear of this experience and would like some more information from yourself to help us resolve the situation. Please email me with some order and contact details and I will investigate the matter on your behalf. Hopefully this way we can get a resolution that we are both satisfied with.

Regards

Northern Diver Ltd
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Review by confirmed purchaser

Must try harder

I paid for a made to measure suit, (measured by them) but it didnt fit. I took it back and had it re-done - it still didnt fit. After driving across the country 4 times I finally had a suit, and whilst they gave me a free gift (after I complained about the service) which was nice, it would have been preferable to just get it right in the first (or even second) time. what I wasted in petrol and time off work was not worth my while and I would be very hesitant to use them again or recommend them to anyone else. I would just add, that when I finally did get the service I expected, it was with a different member of staff, so it could have just been one member of staff that spoilt my experience.
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Review by confirmed purchaser

great company, great service, great product

I have been using Northern Diver for over 20 yrs now and they are just great I would strongly recommend them
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Review by confirmed purchaser

Good Dive Gear, Good Value, Good Service

NDiver supplies an excellent range of suits, a broad range of SCUBA equipment and accessories, all at sensible prices, with prompt delivery.
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Review by confirmed purchaser

Quality not as good as it used to be

To expensive quality nowhere near as good as it used to be 10 years ago, as a commercial diver have purchased a lot of origin 800s of the years and the quality has declined severly since early 2000 if I could get an origin as good as they were tens years ago I would still buy ndiver rather than gone elsewhere don't mind the price increase as these things happen but the price has gone up and the quality gone down I hope they pick their game up for the future.

Northern Diver Ltd Details

About this company

Northern Diver Ltd are a premier manufacturer of drysuits, wetsuits and general diving equipment. We also supply the British Military, a large volume of Police services and also search and rescue teams across the country.

Visit Northern Diver Ltd

Contact information

Write to: samp@ndiver.com
Call us on: 441257254444
We live here: Appley Lane North
WN6 9AE Manchester
United Kingdom

Category

Northern Diver Ltd is ranked 14 out of 14 in the category

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